• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @browj2 Hi John . . . . I would like to know from OVH why two of the three count as sites. . . . The account name.cluster051.hosting.ovh.net is for FTP transfers (uploads) only, ie the URL address to which your site is uploaded via FTP and breaks
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Have you both searched for Cloud Import as
• SOUND FORGE

  2 answers, most recent on 11/11/2023

  RE: SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro
  Hi @rraud, Thanks a lot for your reply. I have already emailed customer service as well and waiting for a reply
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Welcome to the Magix user to user forums. I don't use Magix web software or the hosting service you name but there are a couple of questions whose answers might help to solve this problem for you! First, how much time has passed
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  @warren-s You can contact customer service at infoservice@magix.net and then wait for an answer.
• Off topic

  3 answers, most recent on 3/14/2023

  RE: [Solved] Issue logging into account
  The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once). If you're
• Off topic

  27 answers, most recent on 4/23/2023

  RE: [Solved] Can't log in to my account.
  @akakoala The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once).
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC I think @johnebaker's "hint" that you may actually not have MMS2024 Suite, or even, perhaps, Premium, is correct! I no longer have 2024 installed but 2025 Suite "About" screen shows this for me: Notice the clear mention of Suite! I don't
• Movie Studio

  5 answers, most recent on 2/6/2023

  [Solved] Download never happens
  I just purchased MAGIX Movie Studio 2023 Suite. I received the download link and clicked on it. I saved the .exe file to my programs folder. I double clicked on the executable and the download window opened up. After 20 or 30 seconds the download
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I thank you very much for your patience, however, I can attach all the emails, but no point. I first requested a refund 5 days ago, sent a follow up, 4 days ago, and another follow up yesterday, I still have not received ANY reply. I emailed
• Photo & Graphic Designer

  One answer, on 3/13/2024

  RE: MAGIX TTS
  @Paulo-Wilm A subscription is required use the MAGIX TTS services. Correct! So, do you have a question about this? You've posted in the Photo and Graphic Designer area of the forums. I don't think P&GD includes any sort of TTS
• Movie Studio

  3 answers, most recent on 7/24/2025

  RE: can't register new computer
  @Verin Welcome to the Magix users forums. First, can we clarify exactly which Magix product you own? There is no such product as Movie Maker by Magix, so I'm guessing you actually have Movie Edit Pro 2023, is that correct? Second, you mention an
• SOUND FORGE

  2 answers, most recent on 11/8/2024

  Most features are greyed out can’t access
  Magix, very disappointed! Just got your Sound forge 18 pro and I can’t access hardly any features within the program!!!! They are all greyed out. I can’t even find a metronome !! the reason I got it was a lot because of the advertised sound blocks.
• Other products

  One answer, on 10/8/2024

  RE: [Closed] Vegas 22 PRO serial number sent to my email is being used by other
  @ricardoluiz-r Did you buy a used copy from a different vendor than Magix? Then please contact the seller. The serial number needs to be unregistered from the previous customer account via Magix support before you can use it. This is also true if
• Video Pro X

  15 answers, most recent on 2/2/2024

  RE: Recording from Atomos Zato has serious video/audio offset drift
  The event was for a Funeral and it was live streamed via Zoom using my Roland V02HD MkII, the Zato was only used for recording the Service & as a video output monitor. As the client did not want a copy, the outcome is unimportant thankfully.
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• ACID

  9 answers, most recent on 9/3/2024

  RE: ACID Pro/Music Studio still a valid tool/DAW choice in todays market?
  Just visited Magix site to check for AP10 updates after some time away and saw this post.I think customer support, bugs and upgrading are an issue. I bought AP10 and less than 4 weeks later AP11 was released. When I wrote to customer service to ask
• SOUND FORGE

  7 answers, most recent on 3/1/2024

  RE: My Sound Forge Serial Isn't registering my Sound Forge App
  @THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro,
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator I finally got a response so thanks to you and tom for the help, I’m still scratching my head a little bit on the response but I got the answer I ultimately
• Movie Studio

  18 answers, most recent on 9/6/2024

  RE: I cannot enable the text to speech on Movie Studio 2024 platinum
  @Sebastian-Puchta Your video is very helpful, thank you. However, it is about gaining access to the Speech to Text facility in MMS 2025, when this thread is asking about accessing and using the Text to Speech service. As such, it is not really
• Movie Studio

  One answer, on 1/16/2024

  RE: Is my Movie Studio 14 eligible for upgrade?
  Vegas Movie Studio 14 was a Magix Vegas product so you shouldn't have problems as there's no migration involved. Your VMS14 was only ever a Magix product. Even if there was migration there shouldn't be a problem as my old Sony Creative Software
• Samplitude

  3 answers, most recent on 10/4/2023

  RE: Reading code 24 when I try to put in any kind of email that I’ve had
  @Keith-Arenz If you have forgotten your email please contact customer service at infoservice@magix.net
• Other products

  3 answers, most recent on 10/20/2024

  RE: Independence, Vandal, etc not actually included.
  @JLab Independence, Vandal, etc not actually included. So the reason I got the humblebundle, was for the VST/Instruments that were supposedly included. Since you say that it took you 3 days to download the Independence libraries, I presume that
• Web Designer

  One answer, on 11/21/2023

  SSL Certificate - follow up
  This is the response I received from sales@magix.net. .... All our hosting services and applications supplied by MAGIX and XARA are "cookie-free". Our hosting packages are specially adapted to the needs of the MAGIX/XARA Web Designer and XARA