• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Thank you for the additional information, especially about the specific version and edition of ACID which you have. Can you also confirm that ACID Pro 11 Suite is the version and edition whose purchase is confirmed in the email you
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @browj2 A week later, I followed up by replying to the email, indicating the problem still had not be resolved. I'll keep following up this way to keep the ticket open and report back if, and when I get a reply from HI (human intelligence). Be
• Music Maker

  One answer, on 11/24/2025

  [Closed] Download Manager Doesn't Work!
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional on Windows 11, intel i7, Nvidia GeForce Graphics, 16gb ram, 6gb dedicated graphics + 400gb free SSD storage.The progress bar does not move, the remaining time is
• Off topic

  One answer, on 10/2/2025

  RE: [Closed] Every day Magix spams me with the same email
  @Buystockinfun There is very little point in continually posting the same question about the Vegas Pro forums; you have already been directed, at least twice, to the correct set of forums, so please stop posting here, thank you. (And no, we are not
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: proDAD ReSpeedr V2 download?
  Thanks for that. Unfortunately that was my first thought. No dice there. Still no email back to my support ticket either. I was hoping it was a quick “its in the download” thing.
• SOUND FORGE

  3 answers, most recent on 9/30/2024

  RE: SF18 Build 21 scripting bug Solution Reminder
  @Unsounded Please send an email to infoservice@magix.net and report this behavior.I sent an email to support and they said that Sound Forge development is not very active.Maybe, it might take a long time to fix the issues. Or it may never be fixed.
• SOUND FORGE

  5 answers, most recent on 9/3/2024

  RE: I must be crazy, I work in recording and they told me the serial numbe
  Welcome to the Magix Sound Forge users community @kwanphiphat-singhakaiwong,You must also use the same email address you use to log-in to your 'My Products' list in the Magix Service Center. Your activation serial and the email address are paired.
• SOUND FORGE

  One answer, on 1/28/2025

  Not able to start program
  I have Sound Forge Audio Studio 12:6 but it will not recognize my email and serial number when I try to register and start program.
• ACID

  2 answers, most recent on 6/8/2025

  RE: ACID Music S/N Not Accepted Windows 7
  Thanks John. It is Sonic Foundry ACID Music 2.0. Unfortunately, my email and login info is obsolete for Sony (who I dealt with last time this happened). I guess I will use ACID Express, Cubebase LE, Cubebase 4, and Audacity for future projects.  
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds I am happy to send you a sample file - towards end it shows a person, no big deal but if I send file to you please pass on a bit from the front. I can send via mailbigfile I expect - but I will need your email/contact won't I? Thanks  
• Music Maker

  One answer, on 7/27/2025

  RE: Serial do Sound Forge 18
  @elton-r  Você comprou a versão completa do Sound Forge ou está experimentando a versão de teste gratuita de 30 dias? Se você comprou o programa, deve ter recebido um e-mail de confirmação do pedido com todos os números de série. Verifique sua caixa
• SOUND FORGE

  17 answers, most recent on 2/10/2026

  RE: serial number
  It's in my email from Magix
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  I too received the email with the name change to Video Deluxe. This should have been done a long time ago. I wonder what will happen to VPX now. https://lizenzguru.ch/magix-video-pro-x17.html Here is more info on VPX 17.
• Music Maker

  6 answers, most recent on 4/26/2025

  RE: Live Pad Set
  I have that location, and I have the files in the folder structure of the path you mentioned. And by the way do you mean the very first installation of Magix? Or do you mean the least ver. that may be installed on my computer. I problem is the
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Yes checked thoroughly. All in the email are: Upgrade: SOUND FORGE Pro 18, iZotope RX 10 Elements, iZotope Ozone 11 Elements. Items listed as "Top features at a glance in their Exclusive Offer Upgrade are: Steinberg Spectralayers Pro 11,
• Movie Studio

  6 answers, most recent on 8/29/2025

  RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025
  I just found the old email from Magix Support that says '' You can only work on the old projects with the old version under an old operating system.'' someone is confused in your group! I had ordered Magix 25 because I was told Platinum 16 wouldn't
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Wow, frightening. No sooner do I post the above than I receive an email from ABSoft. I told them I wasn't very pleased with the situation.It's quite a long email so here is the important bit: "Yes, I am also not happy with Magix and their behavior.
• Video Pro X

  7 answers, most recent on 11/18/2023

  [Solved] How do I raise a support ticket ?
  Every time I send an email to support@magix.com I get a message saying that the message has been blocked ! How can I raise a support ticket ?
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @Elprimeradavio The only email address that I am aware should be used is infoservice@magix.net. I suspect your earlier emails, to support@ and info@, may be permanently "lost in the ether" because they do not have a correct address on them,
• Movie Studio

  6 answers, most recent on 5/30/2025

  RE: Cannot get to Activation
  @Kat-Rhein Hi . . . . . I have put in my software number . . . . Does this begin with P3- followed by 6 blocks, separated by hyphens, of 5 numbers? If so you enter this as @Gid commented above If not, and you have a series of letters/numbers
• Music Maker

  3 answers, most recent on 7/9/2024

  RE: email
  Ok I went onto my computer and uninstalled the new outlook and it is working. If you email your music...DO NOT INSTALL THE NEW OUTLOOK IT WILL NOT EMAIL!!!!!
• SOUND FORGE

  2 answers, most recent on 5/23/2024

  RE: Transferring software to new pc
  You must also use the same email address. The serial and your email address are paired.
• Movie Studio

  7 answers, most recent on 11/5/2024

  RE: NewBlue updates
  @johnebaker the 'updates' from v3 to v5 are not accepting the serial numbers I have That's the exact problem I had with Elements Overlay 3 to 5. As I've mentioned above, I did a quick email to NewBlue support (actually not an email, it was through
• Movie Studio

  One answer, on 1/19/2025

  RE: Magix Movie Studdio 2025 Suite
  @Kjell-Pettersson Hi Are you using the same email address, as you registered the software with, to login to your account? John EBForum Moderator