• Movie Studio

  3 answers, most recent on 10/29/2025

  Hardware acceleration affected by motherboard?
  Recently I had to replace a faulty ASUS Z490-P motherboard with a Gigabyte H510M board, having chosen the latter due to its compatibility with my existing RAM and CPU. I had a NVidia 1660Ti GPU in the original build, which I transferred to the new
• Photostory

  8 answers, most recent on 2/15/2023

  RE: [Solved] Inability to insert a video in a project on Photostory DeLuxe 2022
  @bdesha Hi . . . . NVidia GeForce GT640 . . .  I have a feeling that the replacement card is the cause of the problem that I am encountering . . . . I would agree - the GT640 is not usable by the program as it does not support NVENC - I would
• Music Maker

  12 answers, most recent on 5/24/2023

  RE: [Solved] 64 bit version increase 1 tone when press record
  Hi there - so this is it - the issue is fixed, why it happened i have no idea, my solution was to take the original win 10 SSD (512Gb) from November 2022 - update the graphics card, update MM 64 bit as it had old 32bit, then cloned it over the NVMe
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David You confirmed the CPU was: . . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz . . . . ie there is/are no suffix letter(s), in
• Movie Studio

  17 answers, most recent on 7/17/2024

  RE: Drop shadow on Portrait clip.?
  @hdrechsel18 Hi Harry, It's probably because the anchor point is at the middle. Scroll down in the SPR screen to the anchor points and in the quadrant graphic, select a corner, then try dragging the other handles around, in particular the handle
• Video Pro X

  6 answers, most recent on 10/9/2024

  RE: replay video clips in project mode
  @ccolreavy Hi . . . . Should I upgrade my graphics card? . . . . You would have to buy a new laptop to upgrade the GPU's, in general they are not upgradeable as the GPU chip is soldered in, and the laptop cooling arrangements and circuit board are
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SP., @SteveMTNO Hi . . . . Snappy Driver Installer will then only download the relevant packages. This can take a while because they are distributed via file sharing . . . . This sets alarm bells ringing with me. Downloading drivers files from
• Movie Studio

  5 answers, most recent on 6/4/2024

  RE: What software is recommended for Suite 2024
  @Jennifer-Barnes Hi I have removed all the superfluous information from the system specification you have given? Is the processor in your system a 10th generation Intel with integrated graphics, - please give the specific model number including any
• Movie Studio

  9 answers, most recent on 1/6/2025

  RE: Videos from GoPro 12 is Freezing in video preview
  @Jan-Stribny Hi . . . . 4K (3840x2160) and 50 fps. . . . AMD Ryzen 7 5700G with integrated AMD Radeon Graphics . . . . Assuming this is the only GPU in the computer, then unfortunately the integrated GPU in the processor is below the minimum spec,
• Movie Studio

  12 answers, most recent on 4/23/2025

  RE: Error after installation when opening program
  @grahamgrubb Previous posts which you have made refer to MEP 2013. Exactly which version do you now have? If it is still 2013 then, as you were advised in this thread , it is almost certainly not compatible with Win 11. OpenCl.dll is part of your
• Video Pro X

  2 answers, most recent on 4/21/2025

  RE: Rendered transitions leave audio static. Why?
  @keruxjeff Hi . . . . Intel i7-3610QM @ 2.30GHz; Microsoft Windows NT 6.2.9200.0 64-bit; 1 TB Samsung SSD 860 EVO Drive; Intel(R) HD Graphics 4000 1600x900; Windows 10, Version 1909 (OS Build 18363.476);  . . . . According to one of your previous
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @William-Keeth Hi Thanks for the MediaInfo data from which it looks like you may have 2 issues as the video encoding of the 2 files analysed are different video encoding format, using different video encoders, ie AVC (h.264) and HEVC (h.265) Like
• Xara Designer Pro

  7 answers, most recent on 12/3/2023

  RE: Cannot find imbedded code for Ecwid or design gallery. did they expire
  I left this out: I'm finding that I cannot assign the placeholder code to a jpeg/graphic on the page. The placeholder is there, but not the graphic (see attached) For some reason the graphic disappears but the area I placed it is like an invisible
• Movie Studio

  One answer, on 7/15/2024

  RE: Installation
  @Dom-DiGioia Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 Hi . . . . error message off of sound Forge because there’s no OpenGL . . . . What is the specification of your computer system including Windows version and the full name and version of Sound Forge you have. See this topic for what is
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi Jak . . . . Can anyone suggest what product to upgrade to? . . . . Assuming you have replaced the old ZooStorm PC which had issues, we need to know the following before advising, otherwise we can only generalise: Windows version  The
• Movie Studio

  30 answers, most recent on 7/4/2024

  RE: My video is freezing when I try to export it. (MP4)
  @johnebaker Thanks, I don't know much about that side of things that's why I tagged you. 👍, I have an AMD CPU with no integrated graphics & a liquid cooler, + a GPU that's more than capable & 3 fans in my PC case cooling everything, (I
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  @The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows
• Photostory

  2 answers, most recent on 3/18/2023

  RE: [Solved] Keine Videovorschau in Photostory Deluxe 2023
  @thomas-linsinger Hi Try changing the Program setings, Device options to CPU. If the video is still black, the we need more information. The specification of your computer system including Windows version, see this topic for what is required and
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi There is some confusion with which graphics cards you have installed and the latest Task Manager charts posted.. The Task Manager charts posted above show the integrated AMD Radeon and a Nvidia RTX 5070 Ti, however according to your
• Movie Studio

  2 answers, most recent on 11/23/2024

  RE: Need Help Understanding Basic Video Editing in MAGIX Software
  @dianna-hdionna Hi @emmrecs mentioned the Tutorials section of the forum - for Movie Studio and Video Pro X there is a list of 'how to' tutorials here. If you have Photostory, in the Tutorials section Jeff mentioned - select the Photo & Graphics
• Video Pro X

  46 answers, most recent on 1/16/2024

  RE: VPX15, no hardware encoding during BD burning
  @johnebaker @CubeAce My GPU is from Gigabyte. I thought I'd try installing the driver from their website but it made no difference either. https://www.gigabyte.com/us/Graphics-Card/GV-N166SOC-6GD/support#support-dl-driver
• Rescue Your Videotapes!

  3 answers, most recent on 4/3/2025

  cannot install driver for premium video wandler
  I have used "Rescue Your Videotapes" (ver. 5.0.3.113) with the black videowandler. Recently I had to replace the video grabber, so I bought "Video Saver" (ver. 8.0.0.28) which comes with the premium video wandler. For some reason, my laptop will not