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I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething

Rescue Your Videotapes!

4 answers, most recent on 4/6/2025

RE: Activating MPEG2?

@Pierre_S Hi Thanks for the feedback, pleased to ear the issue is resolved. John EB

Music Maker

3 answers, most recent on 9/30/2024

RE: [Solved] Feature queued for download forever

Hi, emmrecs, thanks for responding so fast (and apologies for me only answering now :-). I'm still rather new to MM (started running through the MM tutorials on your website), so I hadn't even noticed yet that it has a download tab. Anyway, here's

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Yes GRB, I understand your points and totally agree... I feel very disappointed (at the moment) by BORISFX on this issue... let's see how (and if) there will be further developments on this subject. Regards and "see" you soon.

Music Maker

6 answers, most recent on 9/3/2024

[Solved] soundpools that were purchased no longer exist after upgrade

I have just recently updated Music Maker to 2024 from the 2022 version of which i had a fully purchased set of soundpools - 43 to be exact - these are now all missing and I cannot re-download them to my system and since music maker is heavily

Other products

2 answers, most recent on 4/26/2026

RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.

@DBMR If you purchased Vegas Pro 23 in 2026, you should receive a free upgrade to Vegas Pro 2026 from Boris FX. Simply submit a support request to Boris FX and ask them. I think, Magix should be able to easily provide you with a serial number for

Samplitude

2 answers, most recent on 12/21/2024

RE: Undo not functioning in Pro x8 suite

Same issue.. But you can use undo history.

Video Pro X

2 answers, most recent on 8/7/2025

RE: Video Pro X Crashes as soon as it hits 8GB of RAM usage (Solved)

@K_Really @Can-Dive Hi. I've been running 577.00 studio driver with no issues so far but I'm not on any of the latest versions of either VPX or MMS. Ray.

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

@Willy-Pesnec, You indicated that you recently upgraded to MMS2025 from MMS2024. I assume you had no RAM issues or delay using MMS2024?

Video Pro X

9 answers, most recent on 5/10/2025

RE: Export Glitches: One Black Frame?

@Wayne-McIlvaine Although I agree a half frame will/could cause a black frame the curious part for me is that the black frame isn't on the crossfade, it's before, the video loops the final part before the transition. Here it is slowed down Maybe

Audio Cleaning Lab

32 answers, most recent on 11/21/2024

RE: [Solved] importing a stereo mp3 file into both tracks seprately

@Gerald-Shantz Hi Looking at the image above, the audio file is on track 1 (T: 1) and is displaying both left and right channels - red arrow in image below. The empty track 2 (T: 2) is confusing the issue, as is also the Overview track at the very

Video Pro X

9 answers, most recent on 12/10/2025

RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a

@JIM-MAXIM Jim, you can isolate either the encoding/authoring process or the burning process: set the burner to "Image Recorder". Magix will then "burn" the project to an ISO file. If that is successful, the problem points to a burner issue. If the

ACID

5 answers, most recent on 5/1/2025

RE: I can not set velocity on the MIDI editor

I think this is a critical bug for MIDI users. So I wanna report this issue to developer, what should I do?

SOUND FORGE

6 answers, most recent on 12/9/2025

RE: reg custom fade scripts from old version not recognized by new reg

FWIW, most Magix versions of Sound Forge can be installed as 32 and/or 64 bit and activated on the same PC without issue. They share many of the custom settings and do not count as a second activation. There is no 32 bit installer for SFP-18. I am

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@Can-Dive Hi Thanks for testing. . . . . Are you suggesting this works for MMS2025 or VDL2026 . . . . No, I suspected there may be a caching issue with MMS 2024.. John EB

Other products

13 answers, most recent on 6/14/2026

RE: List of Soundpool loops by name

@drkkurrent, @SP. Hi . . . wouldn't there be a copyright issue if I re-record the loops myself, if it's a guitar lick or a keys loop that has a looping melody? . . . Potentially yes, this is a Catch 22 situation putting you into Copyright issues

Movie Studio

16 answers, most recent on 8/20/2025

RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

I don't have VDL 2026, so can't speak on difficulties installing it. I've never had any personal issues installing Magix VPX or MMS/MEP. I wouldn't give up just yet. You paid for the software because you wanted to use it. How about listing your

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Hi @Paul-Fegan, are sure it is an encoding issue.. It could be the player (decode) causing the glitches? Open the MP3 file in Sound Forge and look for glitches in the waveform.. though they may be difficult to spot in a spoken word file, but you

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@me_again, @Manfred-von-Erlangen, @CubeAce Hi Andy thanks for the confirmation, luckily I was 2 versions behind. Was a good one from Nvidia, with all GeForce cards affected, the issue is with HEVC/h.265 and AVC/h.264 encoding only, AV1 is unaffected

Movie Studio

3 answers, most recent on 7/3/2025

RE: Need Authorization Code

Thank you for the response. Vegas 10.0 works fine on my two computers running Windows 11. The issue is that I cannot launch on the new computer without an Authorization Code, which I cannot obtain.

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

@Neoblu63 this issue is still not fixed as of 12:12am Eastern Standard Time. US That is the early hours of the morning in Germany so no real surprise that the problem is not yet fixed. As I write this it's mid-morning in Germany so, hopefully, the

Movie Studio

5 answers, most recent on 7/3/2025

RE: Video and Audio not synching

@Zaza_from_Johor Hi See this topic on the same issue. John EBForum moderator

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

This leads me to believe it has something to do with the PCM (wave) files since glitching occurs outside of SF. Are both of your PCs using the same Tascam interface?Did you say the issue occurs only when encoding @ 192 kps?