• Music Maker

  2 answers, most recent on 3/25/2023

  RE: Purchased MM 2023 Premium can't find sound forge serial
  @sixfootgeek If you are talking about Sound Forge 12.6 you can download it from the Music Maker in-app-store. Since Music Maker is already listed under your products you already have registered it. Now you only need to login after the program
• Music Maker

  2 answers, most recent on 1/7/2024

  2 Issues: No serial number, & Can't Find "Scan Now" for custom plugins
  I am a "beginner" in music production software. On October 12th, 2020 i purchased the Music Maker 2020 Premium Steam Edition for $38.99 on sale. 3 years later I make it my new years resolution to start using the app, but I just realized I may be
• Rescue Your Videotapes!

  5 answers, most recent on 4/30/2023

  New Email address - had to re-register
  Hello, I have had to re-register into my account, as my email has been hacked. I went in to the new account and it said that my login details for my program had already been used - yes it has by me! I have forgotten my old password, but cannot
• Music Maker

  3 answers, most recent on 2/27/2023

  RE: my music maker just freezes up and plays the same note continually.
  @ALLEN-JACKSON In my experience it can take a minute until the program shows you that the login we successful. But it seems like Magix has some server issues today. So maybe these server issues are causing that.
• Web Designer

  4 answers, most recent on 11/30/2023

  How do I change my email address?
  My email address has changed, and the one registered with Magix no longer works. How can I inform Magix of the changed address? Sorry, should have said that I can still login with my original email address, but any emails sent to me by that (old)
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @browj2 wrote: First the questionnaire/survey is here and you replied. I have to assume that you don't get the Content and TTS/STT with a purchase of perpetual MMS2024 - that will come with 2025. When I went to the HUB in 2024 Suite, I got the
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Reyfox Hi. It is the opening screen and end user licence agreement I don't fully understand what exactly I'm agreeing to to be able to log in to gain content. There is quite a lot to it with links that don't work but you can eventually find them
• Video Easy

  One answer, on 3/17/2023

  Login trouble
  I have registered my MagiX Video Saver long time ago., Serial number is P2- removed by Moderator But I had another e-mail adress at that time. So I can not log in to the program on my new computer. The product is recognized but not my e-mail adress  
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  @akakoala Hi . . . .  I send a support request through this forum's functionality from an account which has a different email address than that used for the service centre the request is likely to be rejected . . . . That would be a fair assumption
• Samplitude

  6 answers, most recent on 5/4/2023

  can't access the samplitude pro x forum with my original login
  Hello, I have not been using the pro forum in a while but since a few weeks I can't access nor reset my password to the samplitude pro-forum. I have not changed anything. I have tried many different times but I don't get any replies to my issue
• Movie Studio

  296 answers, most recent on 3/29/2025

  RE: [Closed] Feedback on Movie Studio 2023
  @Mike-Orland Hi. Go to your product login page to get to the Magix email address and ask. Normally in the past they ask you to deregister your current purchase and give your purchase details to your last order so they can bill you. Then soon after
• Sequoia

  One answer, on 2/28/2023

  RE: DEMO ACTIVATION
  @Sebastian-Lopera Welcome to the Magix user to user forums. Are you aware there is a dedicated forum for users of Sequoia and Samplitude Pro here? I suggest you register at and repost your question there. JeffForum Moderator
• Photostory

  2 answers, most recent on 2/22/2023

  RE: cancellation of annual subsciption Magix Photoshop Deluxe 365
  Email contract number (login to Magix, it's under My Contracts) and request to end the subscription to infoservice@magix.net at least a month before contract end. As for Magix, they could have added this info to one's account under My Contracts
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  This is my statement of the problem "Can not login to my account I have several Magix/Xara programs but trying to login to my account produces aserver working on it and then times out. This has been happening for months. Noclearing of cache/trying
• Off topic

  4 answers, most recent on 2/14/2023

  RE: [Closed] Problem in login to MAGIX personal area on web site
  Hi, I got a link from infoservice and was able to change password.Now my current (the old one) login key and password are working. I do not need my temporary key anymore and I can remove it.Thank you for your helpSakari
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  My email address used has been the same for years. In my case it happens to be the same one I've used for the forum. If I could remember what registered products I have (I have bought several over the years) I would not need to login to look. I have
• SOUND FORGE

  2 answers, most recent on 3/11/2023

  Serial Number
  This hasn't been an easy process, I've had to go all over just to get to this forum to contact Soundforge and don't know if it's the correct one. I recently bought a new computer and installed Soundforge and upon registering I received a message
• Movie Studio

  13 answers, most recent on 3/22/2023

  RE: Upgrading from Movie Edit Pro Premium...
  @paul-walker Hi . . . . All the music I purchased in the previous version is GONE. I'd like to get all that back. . . . . Where did you purchase the music from, and were they audio files or music templates for the Soundtrack Maker feature of the
• Other products

  20 answers, most recent on 2/24/2023

  RE: [Closed] Installation of Vegas Pro 365 version 20 hangs indefinitely
  Ok so I logged in to that forum and posted in the off topic forum on there since I didn't see anything that addressed any technical issues and so now it has kicked me out of the site and I see this at the login..  
• Music Maker

  3 answers, most recent on 1/25/2023

  RE: MUSIC MAKER 2023 PREMIUM - Cant find included soundpools that i chose
  Thank you Johnebaker and browj2! I had forgot to use login in the software and after that I found where to purchase items for my given credits and download them.
• Music Maker

  35 answers, most recent on 9/7/2023

  Music Maker update 32.0.1.8
  Hi all, We've been digging through mountains of customer feedback and working tirelessly to even better accommodate Music Maker user needs. Today, we're excited to share the results with you in the new Music Maker patch. We've fixed some bugs during
• MAGIX

  No answers, created on 8/1/2023

  [Closed] Patch for Music Maker | version 32.0.1.8
  Hi all, We've been digging through mountains of customer feedback and working tirelessly to even better accommodate Music Maker user needs. Today, we're excited to share the results with you in the new Music Maker patch. We've fixed some bugs during
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  So if I have a problem like mine and I send a support request through this forum's functionality from an account which has a different email address than that used for the service centre the request is likely to be rejected? I have multiple email
• Other products

  20 answers, most recent on 2/24/2023

  RE: [Closed] Installation of Vegas Pro 365 version 20 hangs indefinitely
  I am sorry for the long pause. I needed to get some rest as I have been exhausted. I have been trying to set up my new exchange computer from Dell and working with their tech support. Phinny was the nickname I wanted to use on the site. I think I