• Movie Studio

  One answer, on 9/20/2024

  [Closed] Tried to reinstall software, have serial number. Password is active.
  19 September 2024  3:35 p.m. Cordial greetings Magix admin patrons:   That upon trying to access Vegas Movie Editor earlier today, their was an ambivalent response without any processing?! There was a message: 
• Rescue Your Videotapes!

  7 answers, most recent on 2/6/2024

  RE: MAGIX Video easy doesn't want to recognize my Serial-no.
  @lejla-n Hi . . . . I have bought the Video Saver 8th edition . . . . the serial number on my CD sleeve starts with a 2 . . . Video Saver 8th edition uses a P3- serial number and should work on Windows 11 providing the Camera and Microphone Privacy
• Movie Studio

  One answer, on 8/21/2024

  RE: I can not
  @fernando-n Hi The forum is not Magix Support, so please do not post personal information and serial numbers in the forum which is accessible to everyone. . . . . I had to change my email several times . . . . How did you do this? . . . . the Magix
• Music Maker

  11 answers, most recent on 6/28/2024

  RE: How do I get my VSTs back?
  @FM79 Did you ever enter the Music Maker 2016 serial number into Music Maker 2024 (not 2025!)? I think that is necessary, so that the instruments get activated on the store. Only other alternative is to install Music Maker 2016 parallel to Music
• Music Maker

  4 answers, most recent on 4/14/2026

  RE: Novità in Music Maker: si pianta
  @GBSpower Di solito basta inviare un'e-mail a infoservice@magix.net o shop@magix.net. Non so quanto tempo ci vorrà prima che qualcuno risponda, ma è importante richiedere un aggiornamento ogni paio di giorni, indicando il numero del ticket. Magix ha
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  The other point for @Former user about Vegas numbering, track numbers exist. If Vegas were to change the numbering from bottom to top, then it would make more sense. @browj2 Eh, urm, what? I don't think so, that makes no sense at all & would go
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Iris-Willis @Gid I use Faststone Image Viewer. It's Freeware, simple, lightweight and has a batch converter. It works on XP all the way up to Win11 and version 8.0 was recently released. I was able to convert @Gid's photo to a jpg. I highly
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• ACID

  2 answers, most recent on 12/6/2024

  RE: Looking for my MP3s from early 2000s
  @DjXTC Welcome to the Magix users forums. I'm going to guess this is a question about Acid Planet. Is that correct? If so, you need to be aware that AP was closed by Magix several years ago, about 2017 I think. If you do a forum search for "Acid
• Video Pro X

  5 answers, most recent on 3/20/2025

  RE: [Closed] Vegas Pro 21.0 is asking me to activate and register again
  @Former user Sometimes it helps if you first deactivate your installation in your customer account at Magix.com and then activate the software again. I can't deactivate what isn't there though. I go to my Magix account > My products, and don't
• Other products

  One answer, on 10/8/2024

  [Closed] Vegas 22 PRO serial number sent to my email is being used by other
  I´ve bought a license for Vegas 22 PRO but serial number sent to my email is not valid, message says it is being used by another person!I'm using Windows 11 on a Vaio laptopNome do dispositivo    DESKTOP-2CSFGPFProcessador    Intel(R) Core(TM)
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @Astraios The version number in the splash screen might not be correct. It's the one at bottom of the Preferences Tab. If I'm correct then version 3.6 is only available if you have Samplitude. You can download it under the Help menu and then click
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The
• Movie Studio

  One answer, on 3/27/2024

  [Closed] Lost booklet
  Hi I purchased movie studio16 and loaded on a pc, unfortunately my pc got a virus so had for reset to factory settings, when I tried to reload I realised I didn’t have the booklet with the numbers in it, I had previously registered the product to my
• Movie Studio

  4 answers, most recent on 11/26/2023

  RE: [Solved] Does Movie Studio include also Photostory Deluxe Functionality?
  @Giorgio-Pranzo Hi, Yes and yes. The only thing that PhotoStory has that Magix Movie Studio Platinum/Suite (MMS) does not is the fx panel that you can open when the Preview Monitor is in full-screen. However, MMS doesn't need this as it has movable
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  @Bernardo-Sala Hi . . . . I get an error but it keeps installing . . . . Did you change the location where the effect is installed, it should be in the folderC:\Program Files\proDAD\Vitascene-5.0 ? If not then close the video editor, uninstall
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo HI . . . . Program: Magix Video Deluxe Plus . . . . What is the version number as found under Help, About? . . . . Hardware setup: wich information do you need? . . . . See this topic for what is required and please quote processor
• Other products

  27 answers, most recent on 1/7/2025

  RE: DVD Architect Studio 5.0
  @johnebaker Hi John EB, Something is wrong as there seems to be two models with the same model number, each with different specs: Pioneer BDR-XD08UMB-S Portable 6X Ultra HD 4K Blu-ray Burner External Drive Bundle with Cyberlink Software Download
• Other products

  One answer, on 6/23/2025

  [Closed] cannot install vegas pro22
  purchaced on june 6th and have spent hours do all the FAQ suggestions, and nothing worksAfter 10 days, i get this responce to my ticket, yes been there and done that, and still not follow up.i tried to phone the US and Canadian numbers and they are
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  First of all, I want all of the above responders to know how much I appreciate their effort and time, to help me with this pesky issue. I wish Magix had provided us frustrated users with a customer service phone number to help us resolve their issue
• Music Maker

  2 answers, most recent on 7/18/2024

  RE: [Solved] How to delete properly
  @Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker.  https://www.revouninstaller.com/There is a free version, but looking through your previous
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  @spuddy13 Hi Brian The ucrtbase.dll mentioned in the error message is a Microsoft C++ component, on my laptop.   Check the following, in the order given, testing the export after each step: If there is a transition or effect on a clip at the point
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hello Matth, It's unfortunate that you haven't been able to resolve your issue (yet). As a moderator, I see that you changed your name from Matthew-Hopcropt to Matth on August 26, 2025. Did you also happen to change your email address?You
• Off topic

  2 answers, most recent on 12/30/2023

  [Solved] Simplicheck
  Reinstalling my original version of MEP 2013 also installed simplicheck. It sounded like a useful product so I gave it a whirl. I told it to scan and it came back with several potential issues. I've been in the computer business in excess of 50