• Web Designer

  One answer, on 11/21/2023

  SSL Certificate - follow up
  This is the response I received from sales@magix.net. .... All our hosting services and applications supplied by MAGIX and XARA are "cookie-free". Our hosting packages are specially adapted to the needs of the MAGIX/XARA Web Designer and XARA
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• Music Maker

  9 answers, most recent on 2/18/2024

  RE: Can I use the vst instruments that I bought through MAGIX in other DAW
  @hazencruz You can easily buy the instruments separately, to use them in other DAWs. You can get Independence and it's premium library here: https://producerplanet.com/us/article/independence-pro-premium-suite-3121/ You can find additional
• Rescue Your Videotapes!

  5 answers, most recent on 2/18/2026

  RE: How to return the product.
  @Mikko-Rautiainen Are you from Finland? So, your problem is, that the postal service cannot deliver the package to you because you are not at home? And they don't bring it to a pick-up place like a shopping center nearby in case they don't encounter
• Off topic

  8 answers, most recent on 5/27/2024

  RE: [Closed] Magix have denied subscription refund
  I wanted to give an update on this for others that also are affected by rediculous anti-consumer practices of MagixMagix intially denied my request for a refund based on the agreed subscription TOS. I was then offered 6 months refund which I denied
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  @scarlatino I have another idea. Try to install Best Service Engine and try to load your libraries with it. Maybe this will work https://ms.bestservice.com/dwl/Engine/Engine_2.8.0.58_win.zip   I'm tired. I don't know what else to do(((
• Music Maker

  2 answers, most recent on 1/27/2024

  RE: payment unsuccessful
  @SAM-DSOUZA Hello welcome If your credit card (e.g., Mastercard, Visa, American Express, etc.) is declined during the payment process in our Online Shop or for our online services (e.g. MAGIX Online World) for no apparent reason, this may be caused
• Music Maker

  9 answers, most recent on 4/6/2023

  [Solved] Objects not recording,reverts back to free version, Asio issues
  I posted about some glitches the other day, since then my SWAMP X-USB preamp I use (which has really been fantastic) has died and I've been forced to dig up my barely used PreSonus AUDIOBOX 96. Has anyone had issue with the presonus drivers using
• SOUND FORGE

  7 answers, most recent on 3/1/2024

  RE: My Sound Forge Serial Isn't registering my Sound Forge App
  @THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro,
• SOUND FORGE

  2 answers, most recent on 12/17/2023

  RE: error 24 when trying to reactivate software
  Seasons greetings @gurinhs, so you are stating that Sound Forge will not open at all? You might try the reset procedure in the 'File' menu, but if you cannot open SF, there's an alternate command: hold down the 'Ctrl+Shift' keys, whilst launching
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  @Reyfox I'm a little confused by a comment you've made in your latest post re AV1 "But I am quite content to render to MP4. Is there a specific reason for using AV1?" I read this as you being unable to use the AV1 codec in an MP4 container. I use it
• Photostory

  One answer, on 4/9/2025

  RE: I have a new laptop and I have lost my hard copies of Photos on CD & 3
  @Tom-OConnor Welcome to the Magix user to user forums. To access and redownload already-purchased Magix products go to your Magix account, log in and go to My products. Find the listing for the specific software and you should find the installer and
• Xara Designer Pro

  2 answers, most recent on 5/4/2024

  RE: Update service/Xara vs Magix
  @Louis-Dow Hi Magix no longer sell Xara products and presumably the 'update service', these are now back with Xara. You can update the program to the latest version, the Magix versions were 1 or 2 versions behind those of Xara, on the Xara website,
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Hi . . . . Metadata staging failed error, . . . . Assuming you mean you are seeing ID 131 errors in the Windows event logs, what customisations to features, services, etc, have you made to the Windows installation? What is your computer
• Sequoia

  2 answers, most recent on 11/14/2023

  RE: Adding the new(ish) plug-in browser to Sequoia 14?
  @RadioFelix I would recommend to ask customer service at proservice@magix.net directly. I personally suspect, that this isn't possible without upgrading to a newer version of Sequoia.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get
• Music Maker

  7 answers, most recent on 7/9/2024

  RE: How can I keep my .mmm project online that I made with magix loops?
  @howlin-wolvezI don't use online (cloud) storage, so can't help here.  I think you need to look at a specific service and follow their directions for configuring file storage.  Having said that, see this thread: 
• Movie Studio

  2 answers, most recent on 10/19/2024

  Different computer, deleted old – “reached devices limit”
  Had videographer business years ago.  Fired up my Vegas Movie Studio 14 Suite to edit some recent vacation clips but it wouldn’t work, clearly it needed updated.  Successfully downloaded most recent version.  Basically, MAGIX tells me that my
• Music Maker

  One answer, on 10/17/2024

  RE: Saying ser number being used on another computer, but says it
  @sandy-baker Welcome to the Magix users forums. You need to deactivate previous registered installations. To do this, go to your Magix account, log in, go to My products and find the listing for whichever version of Music Maker you wish to use on
• Photostory

  2 answers, most recent on 11/10/2024

  RE: Travel maps issues 5.0.0.501 Latest updates installed
  Hi, Very interesting! I've never tried to do something like that with Travel Maps. From what I see, the internet/map service provider is not able to serve up the map tiles fast enough for the program. Try increasing the duration of the route to 2
• Off topic

  3 answers, most recent on 3/12/2024

  RE: What does it take to monetize loops from Music Maker Jam?
  Hello welcome Please see terms here under section "Using software and contents" over at Loudly who now owns the software. You can purchase Magix Soundpools with option of commercial license over at producerplanet. Stephen Forum Moderator
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are
• SOUND FORGE

  4 answers, most recent on 3/23/2024

  RE: No activation sound force pro 16
  In addition to your activation serial, you must also use the email address you used when you initially registered SFP-16 because they are paired The log-in to this forum and the log-in for your 'Magix My Products' could be different.If you cannot
• Video Pro X

  22 answers, most recent on 6/1/2024

  RE: My Video Pro X keeps crashing
  I've got the same problem. It crashes a lot, but I can usually get 10-15 minutes out of it. Last night, it crashed after my project was done and I was exporting it as an MPG-4. That was a first! So, in researching a fix, I found your comment. There