• Video Pro X

  6 answers, most recent on 8/16/2024

  RE: [Solved] split large file into two parts
  @Ivor-Williams007 Oops I guess someone should've asked you, everything posted on here is Magix Movie Studio, If you're using Vegas Pro you should be asking on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ Yours prob
• Movie Studio

  20 answers, most recent on 4/18/2026

  RE: Playback Always Beginning From Start
  This bug still exists in MAGIX Video Pro X16.
• SOUND FORGE

  2 answers, most recent on 8/27/2023

  RE: [Solved] Soundforge White Noise
  @Drogon After uninstalling Magix Low Latency 2016 you need to restart your computer. Please select the Restart option and not the Shut down option!
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• SOUND FORGE

  6 answers, most recent on 11/13/2025

  RE: [Solved] Sound Forge Audio Studio 17
  Welcome to the Magix Sound Forge users community @Jesse-Rodriguez. Confirm you are you using the same email address (and serial) you used when you you originally registered and activated SFAS-17. The email address and the activation serial are
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Actually, the title of this thread is "Does Magix have customer support" so my comments above are entirely in keeping with the subject of the thread. One wonders whether Magix provide any support at all.
• SOUND FORGE

  4 answers, most recent on 7/8/2024

  RE: [Solved] SF18 crashes when loading a file.
  You could try resetting Sound Forg14 and/or 18 in the 'File' menu.. however I would surmise it is a PC related issue. Some folks have had issues with MP3 files and resetting usually resolves that issue. There are no common problems with PCM wave
• Audio Cleaning Lab

  2 answers, most recent on 10/22/2023

  RE: [Solved] Trying to record produces an error message
  @Brian-Pollard Hi See this comment for the same issue with ACL. John EBForum Moderator
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6283 To my knowledge Magix no longer offers subscriptions but only perpetual licenses.
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Dear friends and especially Moderators at Magix.info forum side, As you may have heard already: See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen Yes, Vegas Pro, Acid, and
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston This may have some relevance to your problem https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/
• Movie Studio

  30 answers, most recent on 8/9/2024

  [Solved] Copyright Claim
  Hi everyone,I recently published a video using the "Peaceful Garden" intro/outro on YouTube, which uses the song "Autumn" from Producer Planet, which you can hear here: https://producerplanet.com/us/article/autumn-29318/ I do have a royalty-free
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• SOUND FORGE

  2 answers, most recent on 1/19/2024

  RE: [Solved] Activate
  Hi @Hec21, it does not matter if a PC is turned on or off. If SF is activated on a PC it counts as one of the two activations. Try de-activating SF on the PC and re-activating. You can deactivate SF from within SF in the 'Help' menu, or through
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  When I log in this message popped up. Magix Store Error Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Web Designer

  One answer, on 3/20/2026

  RE: Magix Web designer Premium Upgrade
  @Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• Music Maker

  2 answers, most recent on 3/22/2024

  [Solved] failed WaveOutWrite error Magix Music Maker Free Version
  Getting failed WaveOutWrite error when trying to playback wav project. Device name    DESKTOP-05IPV1IProcessor    Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.40 GHzInstalled RAM    8.00 GB (7.90 GB usable)System type    64-bit operating system,
• SOUND FORGE

  3 answers, most recent on 7/29/2023

  RE: [Solved] How to activate on multiple laptops - soundforge 365
  @TheRealOdysseas “365” versions of Magix software can only ever be activated on one computer. So, if you do want to be able to use your software on another machine a second licence is required, sorry! You could always try emailing
• SOUND FORGE

  One answer, on 8/7/2023

  RE: [Solved] Need to get serial number
  @Pauly13 You can find all your serial numbers in your customer account at Magix.com. Simply login with your e-mail and password.
• Audio Cleaning Lab

  One answer, on 2/2/2024

  RE: [Solved] New Projects Folder
  I found a solution. I edited the install.cfg file in the root folder of the application. There was a reference to this: UserDataPath=%USERPROFILE%\OneDrive\Documents\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\ I changed it to UserDataPath=F:\Magix
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum