• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  So, if I go with an upgrade, it sounds like the one to with would be Magix Movie Studio 2025. The choices are "Platinum", "Suite" or "Ultimate". I wonder if choosing one of the three makes a difference or if all three work. Which one are you
• Photostory

  4 answers, most recent on 3/29/2024

  RE: [Solved] Unlink Audio and Video Tracks in PhotoStory 2024
  @ROBERT-STEPHENS Hi Robert, Unless something has changed from the version that I have, the audio part of a video clip is on one track, not on two tracks and cannot be separated. For this you would need Movie Studio Platinum/Suite. You mention adding
• Off topic

  8 answers, most recent on 10/14/2025

  RE: Software
  All of them, because I want to check what I will use in the future (and possible with an upgrade. ComputerID: Settings, info, PC name
• Music Maker

  2 answers, most recent on 9/13/2023

  [Solved] Yellow Playback marker
  Hey I recently got back into Music Maker and was working on a project when my playback marker at the top shrunk to a yellow square and I could not edit it. I tried F4 to reset the layout but that didn't do anything, I can't seem to extend it out by
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  I need assistance. I purchased Vegas Pro 22 and it never worked. I just purchased Vegas 23 and I have not received it. I have contacted all supports to no avail. How can I get assistance please....
• Music Maker

  One answer, on 6/8/2026

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• SOUND FORGE

  One answer, on 4/20/2026

  SFP 18 b21: Waves plug-ins have started crashing SFP
  I have a request in to Waves about this, also a query on the BorisFX forum, but I thought I'd check here as well to see if anyone has any ideas on this issue. I've been using SFP 18 b21 since Oct 2025. I use Waves v16 plug-ins with the program.
• Movie Studio

  6 answers, most recent on 6/8/2026

  RE: MAGIX Video deluxe 2026 Premium-problem
  My video was doing exceptionally fine until today. Now all of my clips are sitting in the lower left corner and I can't seem to get it back to the middle... Someone please help me as I have a video memorial for a wake due this evening at 7p. Thanks
• Video Pro X

  7 answers, most recent on 12/8/2025

  RE: Ripple Delete shortcut not working
  @Kraz So I did some more research and it looks like you need to be in mouse mode for all tracks (7) then when you delete the objects the gap will close automatically.  No, as John says above, you need to be in either Single Track or All Tracks. Re
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Etienne-Verstuyf Thanks for the follow-up. I'm glad you were able to finally resolve the problem, and please don't apologise, we've all made mistakes like yours! Happy Video Editing! Jeff
• Music Maker

  One answer, on 6/22/2023

  RE: [Solved] Midi to Audio
  @Tomasz-Szwej There is no freeze function in Music Maker. This feature is available in Samplitude Music Studio or Samplitude Pro and it will convert the selected track or audio object including all VSTs into a WAV file.
• Video Pro X

  11 answers, most recent on 1/10/2024

  RE: [Solved] Program refuses to make chapter menus.
  @Willem-vdfdeJong Hi . . . . running the trial for Video Pro X15 . . . . Do note that trial versions have a limited export/rendering duration of 3 mins. If your projects are longer than 3 mins, you should be getting a warning message that only the
• SOUND FORGE

  16 answers, most recent on 8/9/2023

  RE: [Solved] Sound Forge 17 S# not working for POST 365 acc.
  OK guys! After a long wait; months of not being able to use SF because my S# was messed up on their end with the SF17 upgrade, they finally solve the problem by granting me a full SF perpetual licence.They can't figure out what went wrong because I
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  bad news. these settings worked for about 6 hours then reverted back broken. I sure hate to reset again. i went back thru your notes and did all your recommendations and it's still broken. Ideas?
• Photostory

  9 answers, most recent on 2/3/2026

  Magix Travel Maps - OpenStreetMap issue
  Is anyone else having an issue with OpenStreetMap in Magix Travel Maps? I have 4 PCs all running the latest version of Travel Maps. Two are running Windows 10 and Two are running Windows 11. All are fully up to date with Windows updates. All are up
• Web Designer

  One answer, on 3/20/2026

  RE: Magix Web designer Premium Upgrade
  @Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.
• Music Maker

  12 answers, most recent on 5/24/2023

  [Solved] 64 bit version increase 1 tone when press record
  21 May 2023 download latest update for the 64bit version, but has not correct one problem, if you choose any VST, and play on the midi keyboard, all is fine, if you press record, all instruments increase by 1 tone, so press C before recording and
• ACID

  2 answers, most recent on 12/29/2023

  [Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?
  I am almost at my wits end. I have a full latest version fo Acid Pro 11 and need to sync my external drum machines or synths to a track I arleady recorded. Sometimes this works but usually it's a nightmare. Today I spent over two hours on two
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Thanks all for your help and suggestions. Need some time to get my head around, and try options. Got other things going on too at moment so can't spend too long on this right now. Will definitely pick up again. Is great to have real people to answer
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Thanks for the additional information. I can only say I agree with you, unfortunately! Magix as a company are doing themselves absolutely no favours at all when emails receive no reply and genuine concerns about the non-arrival
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  @pete-thomas This sounds like an audio driver problem. The Music Maker ASIO driver is a generic ASIO driver which is based on the FlexASIO driver. It might not work well with every hardware. It's recommended to use an external audio interface with
• Movie Studio

  8 answers, most recent on 10/23/2023

  RE: [Solved] MXMPEG2 Error 0110: no media decoder found
  @Jane-B Jane, if possible. could you post one of your "JPEG" videos on Google Drive (or similar) and share it with us? We could then work out a strategy to convert them into an MEP-readable format. Alternatively, as @johnebaker has suggested, you
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered