• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  As requested I’ve added my PC details in my Profile and under Signature. I purchased the software, registered it and then installed on my PC using the program download from Magix. I started the program and Imported two MP4 Home-made Videos that I
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Movie Edit Now

  No answers, created on 2/7/2024

  Tried to buy a Codec got a Code but it doesn't work
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Hi The Error code:-14 means you are putting a valid MAGIX serial number into the wrong MAGIX product or version/edition. In the case of Acid check you have installed the correct version for the licence you have. If this is an upgrade
• Movie Studio

  14 answers, most recent on 10/29/2024

  RE: MEP 2023 | 2 video files (in 1-day) have been exported with corruption
  I did open a support-ticket with Magix (4-days ago now), about this issue.As if the fault is simply with my version of the software, I would like them to provide me with an alternative activation-code, so I could try a different version of this same
• Video Pro X

  4 answers, most recent on 8/15/2025

  RE: Reset programme settings to default. How to reinstall after restart.
  @George-Monaghan Hi In order to help you with the export issue we need more information and clarification: The full error message and codes given by VPX 16  Did the reset fix the export issue? If so then reloading the backup copy made on reset is
• Movie Studio

  11 answers, most recent on 3/28/2024

  RE: new product activation
  @Raymond-Bisbey Hi. One other thought. The P3 in the registration code must also be applied. Ray.
• ACID

  9 answers, most recent on 11/25/2024

  Install Error -2147163964
  Thesis Question: Am I completely Cooked?   I'm having some issues with re-installing AP11, My error code is -2147163964I've so far done all of these:- Uninstall .NET framework and reinstall it- Uninstall C++ 2015 - 2022 Redistributable both x86 and
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be
• Other products

  One answer, on 11/11/2023

  Not able to redeem coupon code
  I had received a coupon code after signing up for Producer Planet but I am not able to redeem the code when I try to check out an item, how can I get this solved?
• SOUND FORGE

  4 answers, most recent on 12/13/2024

  RE: Soundforge 17 upgrade with DVD capture
  After installing Sound Forge, you could also, copy the (unpacked) installation files in 'Documents> MAGIX Downloads> Installation manager'. These files could be copied to an external card or drive, cloud drive or.. a DVD-R. Also make note of
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  Confirmed that HandBrake conversion to AAC audio works to get Magix Video Pro X16 to play QuickTime PCM audio. I used: Production Max Preset, MKV Format, H.265 Constant Framerate Same as Source, Placebo Encoder Preset, Average Bitrate 5926 kbit/s =
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @Former user Try changing the Pixel Aspect to 1.3333. The video itself is 720x576 4:3. It's just not coded.
• SOUND FORGE

  6 answers, most recent on 5/23/2024

  RE: Vegas Pro Suite Smart Subscription & Sound Forge
  Sound Forge would have unique serial code, different from the one for Vegas. If you do not have it, contact Magix support.btw, No one here, including the moderators, has access to customer information and serials
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  I would like to know how to transfer sequoia license to new computers as well as the code meter. I will be updating to a new PC and am interested in knowing the path to take to have a smooth transition
• Movie Studio

  4 answers, most recent on 5/7/2024

  I just paid for a professor, but I put the wrong email
  I just paid and put her email as ****, but it should have been ****. We can't activate the software without the activation code.
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  @derek-brown Hi Derek. No I have not seen that particular error code. Does it happen every time you use the program? Video Deluxe is the base name used for the program and known as Video Deluxe in some countries. Ray.
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  John I did as you said - or thought I did. But shift plus 5 just took me to the end of my show. I've played the show back and it's so frustrating to see the slider moving across the show and then go blank. I've tried deleting the slide which doesn't
• Movie Studio

  One answer, on 5/28/2024

  RE: Removing Watermarks on Effects
  @HLeyes Hi and welcome to the user to user forums. You need to look at your purchase email and subsequent Magix emails to see if there are any mention of third party effects and their subsequent activation codes although normally these third party
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  I did a trial and successfully got an exported still restored and exported. The trick to export as I previously said is to set the aspect to 3:2. Then to get correct import change the movie aspect to 3:2 (file/settings/movie). But then after
• SOUND FORGE

  17 answers, most recent on 5/1/2024

  RE: Remove Context Menues from older installations
  Sound Forge has a lot of old and obsolete code and leaves a lot of leftovers scattered throughout the system. Developers should mitigate this issue. I guess this is the solution.
• Movie Studio

  6 answers, most recent on 12/4/2024

  RE: Custom Buttons on BluRay Menus Throw Errors on Menu Encode
  @Rajada Hi The error codes you are getting are similar style to those Windows generates, Magix internal error codes are a more specific in where the error is. Searching for the particular error code does bring up many similar error messages which
• ACID

  5 answers, most recent on 6/15/2025

  RE: Error x8004e204 (Izotope Neutron 4)
  @elbe63 Hi . . . . So, that used to work... now all it says is Error x8004e204 (message missing) . . . . Given that the program was working, then suddenly starts failing with a Windows error code would suggest there has been a Windows update which