• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Ok, will do. Also, no need to shout at me. Dealing with Magix is stressful enough as it is, without forum moderators being all angry at me.
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  @John-Jackson3333 The backend server currently doesn't work. You cannot fix this. This has to be fixed by Magix. It's unlikely they will do this over the weekend but only next week.
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  I don't know how to do that
• Movie Studio

  24 answers, most recent on 9/26/2023

  RE: [Solved] Object Length Indicator?
  @KScott Hi, it's still there, & you don't have to stay in Size/Position/Rotation, It's prob something to do with your window set-up, you have that window floating so it's either Windows Display or try in Magix - Window - Window arrangement -
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi Looking at your image, there is no My products section. This would suggest that the account you have logged in with, is not the one that the sofware is registered to.   @ericlnz, @Reyfox Hi Eric, Tony . . . . There's no need to do
• SOUND FORGE

  4 answers, most recent on 3/18/2026

  RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18
  @sysadmin-Radiounav Do you edit compressed file formats, for example MP3? Enable the option to always proxy compressed audio formats in the program preferences or convert the file to WAV before editing.​​​​​​
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Please do not create duplicate posts under Video Pro X. It has been removed. Stephen Forum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its
• Music Maker

  2 answers, most recent on 7/13/2023

  [Solved] magix music maker 2014
  I am having issues with both finding the serial number for the hybrid keys & izotope serial number one as well. where do i find it since i bought this version of the music maker directly from magix as a download only?
• Video Pro X

  One answer, on 9/12/2025

  [Closed] Move timeline cursor while video is playing
  Hi everyone pretty simple question im using vegas pro 23. but how do i make the timeline cursor move while the video is playing? I make quick cuts constantly and i dont want to pause the video to move the cursor everytime. how do i switch that?
• Video Pro X

  One answer, on 9/12/2025

  [Closed] Move timeline cursor while video is playing
  Hi everyone pretty simple question im using vegas pro 23. but how do i make the timeline cursor move while the video is playing? I make quick cuts constantly and i dont want to pause the video to move the cursor everytime. how do i switch that?
• Movie Studio

  2 answers, most recent on 3/24/2026

  RE: AI Speech to Text Not Working - Program Crashes
  This support article might help you: https://www.magix.info/us/support?question=281940&category=0&title=what-should-i-do-if-i-have-a-problem-with-the-magix-hub
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @CubeAce 😂😂😂 Hollywood hasn't done it on any of the movies I've watched so I'm not gunna do it! 😁👍
• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  @murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Any advice what to do? I paid, I have an order confirmation, I have an invoice, but no delivery, and the Magix team says no order found, ticket closed, and no further answer anymore.
• Movie Studio

  One answer, on 6/17/2026

  RE: Re-Install
  @hitoshi-k Rather more information would be helpful, I think! Exactly which version and edition of Movie Studio do you have? How, exactly, did you carry out the uninstallation prior to the attempted reinstallation? JeffForum Moderator
• Video Pro X

  11 answers, most recent on 1/10/2024

  RE: [Solved] Program refuses to make chapter menus.
  @Willem-vdfdeJong Hi . . . . running the trial for Video Pro X15 . . . . Do note that trial versions have a limited export/rendering duration of 3 mins. If your projects are longer than 3 mins, you should be getting a warning message that only the
• Movie Studio

  7 answers, most recent on 12/4/2023

  [Solved] Drag and drop from Edit/Preview window only works sometimes
   As you can see from this screen grab, when I tried to drag an object from the Preview/Edit window to my timeline it just drew a dotted rectangle instead of placing it on the timeline. I just tried to do it again, and it worked, i.e. I was able to
• SOUND FORGE

  6 answers, most recent on 11/5/2025

  RE: Playback is slow and fuzzy
  @Dschulman Do you have Sound Forge Pro or Audio Studio? Sound forge pro 18
• SOUND FORGE

  2 answers, most recent on 12/22/2025

  RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters
  Welcome to the Magix Sound Forge users community and seasons greetings @JTJack27.I cannot duplicate the hardware meter behavior and do not recall other users with the same issue. Have you tried different meter settings i.e., meter type, range,
• SOUND FORGE

  8 answers, most recent on 12/5/2023

  [Solved] SoundForge 17
  Hi, I have just purchased SoundForge 17 Pro and noticed that Speaker placement keeps defaulting to Discrete #2 even though I choose Stereo every single time. What is Discrete #2 and if it's problematic to the recording how do I set Stereo to be the
• Music Maker

  5 answers, most recent on 5/7/2023

  [Solved] Can't import audio, Music Maker version 31.0.5.53
  On the old Music Maker, I was able to save a project, for example,"1" would be multiple drum kits, then open a new project, 2, and import 1 into 2 as an audio track. I can't figure out how to do that on the new version. Does anyone know how to do
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @me_again Andy, will do!
• SOUND FORGE

  3 answers, most recent on 8/14/2025

  RE: FX sampler
  @buddy-w Has this something to do with Sound Forge?