Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@magix_dr Hi . . . . I first need to clarify the issue with my licence with the MAGIX technical support department. . . . . Have you raised a support ticket or sent an email to infoservice@magix.net? Did you try dragging a LUT onto a video clip in

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 Hi In addition to the Internet settings @SP. gave you, there is a second Internet setting(s) which require turning on for some older software: . . . . I'm shocked that there's no support at all (at least here I did got some

Samplitude

13 answers, most recent on 7/26/2024

RE: Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio

@lancem Hi, Reread the email with the Samplitude Pro X8 Suite downloads and serial numbers. Follow the 8 instructions for Steinberg that are in the email. John CB

ACID

15 answers, most recent on 12/19/2024

RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄

@Forever-Season Great to hear you found the culprit. Of course, Acid should handle the drivers fine, but it's getting older every year and may have problems under certain circumstances. Hey @SP. I hear you!I will definitley keep this in mind. I sent

SOUND FORGE

2 answers, most recent on 10/5/2024

RE: No SERIAL NUMBER Came. On Anything anywhere.

@JKC-Crown Welcome to the Magix users forums. If you are certain there is no serial key listed anywhere in your purchase confirmation email (it is often found towards the end of the message) you need to email infoservice@magix.net and ask for the

Off topic

One answer, on 2/2/2025

RE: misspelled my email address HELP

@John-Bolduc Hi Contact Magix by email to infoservice@magix.net explain what you have done and quote the voucher code you used. HTH John EBForum Moderator

Rescue Your Videotapes!

3 answers, most recent on 7/30/2024

RE: Error when activating account

@Bethan Hi Browse to the Magix website (magix.com) and log in to your account, Account icon is top right of the home page using the old email address and password, it does not matter if the email address no longer exists so long as you can remember

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

Well i decided to try out zorin 18 standard edition. And used wine to do it. I then installed 2024 magic music maker for just giggles. It also had the studio 15 and izotope, installed along with it. To only the default wine directory's, in the zorin

SOUND FORGE

2 answers, most recent on 3/2/2026

RE: serial number

@karaflas Welcome to the Magix user to user forums. If you download and install the Trial Version you will need to request a Trial Key via a link in the registration process, which you will need to complete when you attempt to run the app for the

Photostory

5 answers, most recent on 5/1/2025

RE: changed computer to windows 11

@cherba Welcome to the Magix user to user public forums, so not a contact for any Magix staff or Magix Support. Hence, confidential data, like serial numbers or email addresses should never be posted here. That is the reason I have edited your post

ACID

5 answers, most recent on 7/1/2025

RE: Acid Music Studio 11 places loops in start of tracks

It's funny MAGIX has not written back a comment about this issue since 2022? I'm having the same issue and have emailed back and forth, and back and forth and no resolution. Can someone please give us an answer to this problem, it's irritating

Movie Studio

One answer, on 4/17/2026

RE: Re-installing Magix video delux 2026

@Marc-Sloet Hi To download the installer again browse to the Magix website, click the icon top right of the home page and login with the email address and password you used to setup the program when you first installed and registered it. Select My

Music Maker

7 answers, most recent on 11/11/2024

RE: Unauthorized transaction on my Credit card done by MAGIX

@emmrecs, I went through the section 3 of the T&C. It says "You have the right to withdraw from this contract within fourteen days without stating a reason". Also it says to send an email to 'shop@magix.net' with my decision to withdraw from the

Photostory

5 answers, most recent on 5/1/2025

changed computer to windows 11

I have been in contact with you before and told you I bough Xtreme PhotoStory Serial no Removed by Moderator.I purchased this in 26/9/2001. I have been told I can use it on windows 11 , my system is bigger than my other computer , but when I put the

SOUND FORGE

2 answers, most recent on 11/11/2023

RE: [Solved] SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro

Hi @prasannad, If the Surface Pro has the Win 10 or 11 OS and a soundcard (integrated or otherwise), SF should work w/o issue, though I do not have a Surface Pro to try.For a definitive answer, email Magix customer service; infoservice@magix.net

Music Maker

3 answers, most recent on 10/2/2024

RE: Unlimited stopped being unlimited after 15 days?

@Eduard-Octo Can you confirm you bought MM 2025 Unlimited (and not Premium or Ultimate vol. 2)? If you did, and this is confirmed by the email you would have received when your purchase was confirmed, you need to email infoservice@magix.net and ask

SOUND FORGE

4 answers, most recent on 2/19/2026

RE: Can't activated Sound Forge Audio Studio 9

Some versions of SF-9 (AS or lite) were included with Sony turntables and were different in terms of activation and may not work with the 'new' procedure. I do not have one of those unique versions to test and I do not know if Magix support can help

Movie Studio

8 answers, most recent on 8/22/2024

RE: Upgrading to Magix 2025

@robert-g Hi . . . . Magix informed me that the second email address (yahoo.com) already exists. . . . i did create that second (yahoo.com) email address already, years ago. . . . That would suggest that you created a second account,in which case

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

@Burton-Allan HI . . . . I'M VERY INTERESTED IN THAT ERROR SCREENSHOT . . . . Which one, you have posted 5 different images each with some error message? I have taken the liberty of replacing the third image, in this comment, which was showing your

Movie Studio

5 answers, most recent on 10/14/2023

RE: [Solved] installation problems

@Tiempie-Lamprecht Click SUPPORT at the top of this page, then click the "Movie Studio" button, then go down to the bottom, on the left, click 'Contact Support". You'll then get a link to the Support email. 👍

Photostory

5 answers, most recent on 2/15/2025

RE: Using /whizzard

sadly there are no cogs or buttons. I have taken a screenshot but don't know how to send it to you. After many attemps the Techj team have emailed me and I have sent them a screen shot. Ffingers crossed

Samplitude

40 answers, most recent on 4/15/2025

RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?

The other issue is whether at this moment it will be cost effective to purchase the Samplitude ProX Suite upgrade. I just got an email announcing a close out sale running until 4/27. But how long until the new version is available? And what features