• Movie Studio

  7 answers, most recent on 3/9/2024

  RE: How do I cancel my subscription of movie studio?
  @Joseba-GarayZabala Hi. How will depend on which subscription service you paid for, yearly or monthly. Either way you need to do the following. To cancel the contract, please send an email stating your customer number to: infoservice@magix.netRead
• Other products

  8 answers, most recent on 11/1/2024

  RE: PhotoStory on CD & DVD 10 Deluxe
  @Natalino-Renzi I think the problem here is that you say your email address is not the same. I assume you mean it has changed since you originally purchased and installed the software. If that is true, go to your Magix account, log in using your old
• Web Designer

  One answer, on 11/17/2023

  SSL Certificate
  In 2020 I created two websites using Xara Web Designer Premium. Each have their own domain. Xara-online is my hosting service (Website M package). At the time a warning triangle appeared next to the URL in Google Chrome because the website did not
• ACID

  6 answers, most recent on 1/26/2024

  RE: Melodyne
  @Mark-Aaron Do I understand you correctly, that you haven't bought the Studio version yet? Since you already installed your Essentials version in the past, you should be able find it as a registered product in your Celemony customer
• Music Maker

  2 answers, most recent on 11/27/2023

  RE: Spotify etc
  @Ikonik It's it even possible to make money with streaming services nowadays? You probably can make a better income by doing client work or creating courses on how to make music with Music Maker, just as an idea.
• Photo & Graphic Designer

  4 answers, most recent on 10/7/2022

  [Solved] Upgrades
  I purchased Xara Photo & Graphic Designer V.19 in June which included a year's upgrade service to the latest version but I haven't received any and now I see that a version 22 is available. Please advise.
• Samplitude

  21 answers, most recent on 6/20/2024

  [Solved] Change of Vita Directory: installing Samplitude from scratch?
  I'm about to upgrade my old (and very stable) Samplitude Music Studio to the new 2023-version. But at the same time I want to get rid of having my Magix VSTinstruments (obligatory?) installed on my (near full SSD) C-disk (the well known
• Movie Studio

  One answer, on 9/23/2024

  RE: Video delux 2021 premium
  @abul-azad Welcome to the Magix user forums. Please go to your Magix account, log in (possibly using an old email address if that is what you had when you previously registered the product), go to My products, find the listing for VDL Premium 2021
• Web Designer

  One answer, on 11/29/2023

  RE: Lost registration details - update (thank you to two replies - BUT...)
  @Jeremy-Denton There are two possibilities. You've registered it under a different e-mail or you bought it from Xara instead? I suggest you contact customer service at infoservice@magix.net and ask them if they can find your account.
• Music Maker

  2 answers, most recent on 8/24/2024

  RE: Got new laptop
  @Alex-Kirkwood Go to your Magix account, log in and go to My products. Find the listing for whichever version of MM you wish to install on your new laptop and download the installer. You will also find your serial key there. You should also check
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I apologize for the abbreviations of info and service, but yes I replied to the more accurate inforservice@magix.net and support@magix.net and even one more. Just a few minutes ago I received a reply via email, see screenshot below. Absolutely
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  Are you trying to activate the same version of Sound Forge version you previously used? For instance, 'Sound Forge Audio Studio 17'You must use the same email address you used before. Your Sound Forge activation serial code and your email address
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  @Keenan-Powell, just like with Magix editing software, Text to Speech is part of the 365 subscription. That is clearly made visible on the Vegas website when you decide which version to purchase. Why does it appear in the menu list? It's part of
• ACID

  One answer, on 12/13/2023

  RE: QUESTION!!
  @bryce-k Download the software from here https://www.magix.com/int/support/my-service-center/product-downloads/ If you don't have a serial number but a voucher code please convert it into a serial number first. The link is
• SOUND FORGE

  38 answers, most recent on 10/8/2024

  RE: Sound Forge Minimal Video tools; what do I need next?
  Sound Forge 10 works well in Win 10, so I would assume the same for Win 7. The latest and final version of SFP-10 is build 507, which can be downloaded from the Magix Service Center> 'My Products' or 'Download Center'. It can also be downloaded
• Rescue Your Videotapes!

  4 answers, most recent on 1/9/2024

  RE: Cannot activate the Video Saver! (2023) software
  The problem was solved with the Magix support. To resolve the issue, I tried successfully the following: 1) Typed the Internet option in the search field and selected the "Internet Options" result. Selected the Tab "Advanced". Ensured all TLS
• Music Maker

  2 answers, most recent on 11/27/2023

  RE: Spotify etc
  @SP. TBH i should have used a different title. I dont mean using streaming services as your main way of making income or anything. I mean has anyone used MMM and actually become successful/etc like other artists have using FL/Ableton/etc?
• Movie Studio

  18 answers, most recent on 4/9/2024

  RE: Intel Graphics Driver Disabling Waking Up By Mouse/KB bump
  @AAProds, I have the same jhi_service as you but my driver is 5333. Everything fine at my end. Rule of thumb; If it isn't broken, don't try and fix it.🔧  
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• Movie Studio

  One answer, on 2/9/2024

  [Closed] Downloaded file is corrupt
  Hi,I have purchased Vegas Movie Studio HD Platinum 11.0 and have a Serial number for the product.My problem is that when I download the product via Service Center, the file is corrupt when I try to open the downloaded file.Pleaase be advised on how
• SOUND FORGE

  10 answers, most recent on 12/4/2022

  RE: [Solved] Sound Forge Pro 16 Suite missing correct SpectraLayers Pro 9 installer
  See this recent thread where another user was also missing the SpectraLayers Pro activation serial. To summarize, contact Magix Customer Service. Email them at: infoservice@magix.net -or- sales@magix.net. That said, I do not see anything about SLP-9
• SOUND FORGE

  3 answers, most recent on 12/23/2023

  RE: can't activate sound forge trial with serial number
  cant get Soundforge to activate with serial number Did you use the same email address you used when you initially registered Sound Forge, The activation serial and email address are paired.Your log-in info for the Magix forums may be different than
• ACID

  27 answers, most recent on 6/22/2024

  RE: Acid Pro Updates Info?
  @Djronrella Please contact customer service at infoservice@magix.net because no user here knows anything definitive.
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  I found information on how to activate older Vegas software on www.vegascreativesoftware.com. I have been attempting to get support for Sound Forge Pro 11. I find it listed in My products but the "Show more details" link is missing for Sound Forge