• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Xara Designer Pro

  7 answers, most recent on 5/25/2025

  RE: Unable to disable all pages from "Auto-generating canonical URLs"
  @browj2 HI John Thanks John, however, because the website is locking users out we cannot see anything, it is also odd that the password reset works. John EB
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  @Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows
• SOUND FORGE

  3 answers, most recent on 3/16/2025

  RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1
  @robert-schroeder Is there a phone number  No, sorry, all support is via this (user to user) forum or by creating a Support Ticket. Or you could email infoservice@magix.net and ask them, though clearly you should not expect any reply before Monday
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• Other products

  One answer, on 11/6/2024

  RE: [Closed] Video Pro 22 Suite
  @Rex-Johnson Please read this pinned post and follow the advice given there. Also, please be aware these are user to user forums and not any contact for Magix staff. You need to email infoservice@magix.net and explain your request. This thread will
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  @AAProds I rather agree! Perhaps now there will no more user confusion about "upgrades" from earlier versions of Vegas Movie Studio to Magix Movie Studio. Jeff
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Thanks, SP. Those are my thought as well. I had really hoped to experiment with the additional features. My fear is they will neither honor their offer nor refund me, in which case they will lose a long-time user of their software. I will post again
• Samplitude

  3 answers, most recent on 5/11/2025

  RE: Vita Cello out of tune
  Alright, I guess I can work with that. Any chance we could request that future editions only use samples that are in tune, and then users can choose whether or not to detune them?
• ACID

  One answer, on 12/13/2025

  RE: First post
  @GuDisM Hello welcome We have a great community in the media section, just click on the top right three horizontal bars and then click media, you can upload your own created music using Acid or Magix software. Users are only allowed two uploads
• Photostory

  4 answers, most recent on 12/12/2025

  Inserting image
  New user, v25, attempt insert in storyboard using ctrl (Win11) and dragging onto sequence a gap opens but not big enough for image so it gets sent to end of sequence. I still struggle to insert on timeline so no help there. Trying to avoid wandering
• Music Maker

  One answer, on 9/19/2025

  ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  Magix 2026 Premium user. I had to cancel a credit card due to unauthorized charges made by a consumer. By doing so I could no longer be charged for my subscription for loops unlimited. How can I provide my updated credit card information, for my
• SOUND FORGE

  4 answers, most recent on 7/8/2024

  RE: [Solved] SF18 crashes when loading a file.
  You could try resetting Sound Forg14 and/or 18 in the 'File' menu.. however I would surmise it is a PC related issue. Some folks have had issues with MP3 files and resetting usually resolves that issue. There are no common problems with PCM wave
• Samplitude

  2 answers, most recent on 10/12/2024

  RE: Samplitude 14 Manual
  @Antony-Meloy Welcome to the Magix user to user forums! Have you checked this page? There does not seem to be a manual there specifically for Samplitude 14, unfortunately, but perhaps one of the other version manuals might be helpful to
• Music Maker

  15 answers, most recent on 9/25/2024

  RE: Bugs and problems - Music Maker 2024
  @Amr1800 Hi This is a user to user forum not Magix Support, contact Magix by email to infoservice@magix.net requesting a refund. John EB
• Photostory

  One answer, on 2/17/2026

  RE: Photostory Deluxe 2026: How to delete a transition between 2 photos
  @Claude-Marcil Welcome to the Magix user to user forums. The method to achieve what you want is different, depending on whether you are using Storyboard or Timeline mode. In Storyboard, the actual transition is represented by the blue and orange
• SOUND FORGE

  2 answers, most recent on 6/23/2025

  Why in Sound Forge Pro 18 is there two version of Channel Converter?
  I'm using Sound Forge Pro 18. When I use Channel Converter from the Process tab it allows me to map 8 sources. I created a couple of User presets that converts 7.1 to 5.1. They work fine from the Process tab. But when I run "Channel Converter" in a
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  It's been year since Magix Video didn't inclu new fun ctionality, because they dont want to get closer to their premium products. every year they change a few thing in the user inetrface, but really upu can upgrade once every 3 years that would be
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Use an earlier version if possible. I use SFP-15 a lot. SF 16 &17 had display issues using third-party 32 bit VST-2 plugs and the peak playback meters were messed up. The VST issue was 'mostly' resolved with SF-18, but other issues remain. I am
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  If you log into your Magix account, you will see all your Magix products. You have to use the same email/password that you used when in initially registered any Magix product. I have a combination of various Magix products and Vegas Pro going back
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x No... "Travel Maps" is just an annoying spammy gimmick, which 99.999% of video editors have absolutely no use for! Lol No, it is not a spammy gimmick. You obviously have no clue about what it does or how to use it. I use it with most of
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In
• Video Pro X

  2 answers, most recent on 12/4/2024

  RE: [Closed] I just purchased Sony Vegas 22 code does not work
  There is no "Sony" Vegas 22. If you have purchased Vegas 22 from Magix then https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1274081/