• Xara Designer Pro

  4 answers, most recent on 1/11/2021

  RE: Software Activation - "An online connection could not be established"
  @andyn Hi . . . .  i can't reach support which is really bad . . . . Use this guide to navigate the Support system to contact Support. However as the program is 5 years old and Windows 7 is now obsolete, it is likely to be out of the free support
• Movie Studio

  3 answers, most recent on 1/2/2021

  [Closed] Movie Edit Pro 2014 64 bit version
  I purchased Movie Edit Pro 2014 in Sept...I did not see where it was either a 32 bit or 64 bit on the download. Now I have 32 running on a 64 bit computer...can anyone guide me on how to get the 64 bit version thx
• Video Pro X

  4 answers, most recent on 12/30/2020

  Need help having a image move into a video scene, and exit.
  I'm using Video pro x11. I'm attempting to have a video pan to the right, and have a stationary image enter the scene, and exit. Currently the image just pops into existence when it enters the scene, but when it exits it smoothly moves off screen.
• Web Designer

  8 answers, most recent on 12/29/2020

  RE: Publishing Website
  @The-Creator Hi AFAIK there is no limit to the number of files, however there have been mentions that some users with big websites have had a similar issue and the work around is to split the project into defined sections each being a separate
• Movie Studio

  18 answers, most recent on 12/27/2020

  RE: Crashing when using 3d animation templates
  @Vince80 Hi Do other 3D titles behave the same? I think this needs some input from Magix Support, it may be a bug. Raise a Support ticket through the Support link at the top of the page, however do read this guide to help you navigate through the
• Photostory

  4 answers, most recent on 12/26/2020

  RE: errore "Size of oject set exceeds limit of 1048574
  @ettore-oldani Hi Hector Thanks for the feedback. . . . . I burned the disc image . . . . I assume this was using the Image recorder option of the burn dialog. . . . . well-known burning program and load the disc image files and burn them . . .
• Music Maker

  One answer, on 12/20/2020

  Focusrite studio with Magix Pro
  Hi, Is there a guide on how I can connect my focusrite studio equipment with Magix? Many thanks Janine
• Movie Studio

  8 answers, most recent on 12/18/2020

  RE: constant crash installation loop
  @Mohammed-Rafiq i have re installed the software many times But did you first completely uninstall it before attempting the reinstall? If you only used the built-in (Windows) uninstaller, that does not remove everything, which is what you most
• Movie Studio

  8 answers, most recent on 12/18/2020

  RE: constant crash installation loop
  @Mohammed-Rafiq i have re installed the software many times But did you first completely uninstall it before attempting the reinstall? If you only used the built-in (Windows) uninstaller, that does not remove everything, which is what you most
• Web Designer

  One answer, on 12/18/2020

  RE: No upgrade to web site with this version.
  @Haydn-Madigan Hi . . . . The web site is controlled by you . . . . Do you mean the website is on Xara /Magix Online hosting? This is a user to user forum, not Magix Support. Another user has encountered the same issue and raised a Support ticket
• Web Designer

  4 answers, most recent on 12/18/2020

  RE: Magix-Online Web Hosting Servers Down
  @NavChun, @johndm Hi Please raise a support thicket with Magix through the Support link at the top of the page. Read this guide on how to navigate the system before doing so. John EBForum Moderator
• Movie Studio

  19 answers, most recent on 12/17/2020

  RE: All video formats have audio de-sync when previewing and export
  Greetings, Just lately I seem to start a post by apologising for tagging a comment onto a topic because what I have to say seems relevant (I think so anyway) but not worth starting a new topic. Once again I'm doing it as there are several topics re
• Music Maker

  One answer, on 12/14/2020

  activation
  I have just purchased MUSIC MAKER premium 2021 could give me a step by step guide to activate it thank you.
• Movie Studio

  5 answers, most recent on 12/12/2020

  RE: video format
  @Pableze Google Translation of MediaInfo data in previous post: GeneralFull path: C: \ Users \ novic \ Downloads \ video-1607456439.mp4Format: MPEG-4Format profile: Base MediaCodec ID: isom (isom / iso2 / avc1 / mp41)File size: 273 KiBDuration: 4s
• Music Maker

  9 answers, most recent on 2/3/2021

  RE: [Closed] An error has occurred during the purchase process.
  @EwaldJa Hi . . . . Any ETA for the problem resolution ? . . . . We would not know if there is an issue or not - this is a user to user forum not Magix Support or Sales - if you are having a payment issue contact Sales through the Support system -
• Movie Studio

  9 answers, most recent on 12/10/2020

  RE: [Closed] AMAZING! A company with no Real Live People to ask a question of!
  @Dave-Inchy Hi Assuming you have received you activation code by email - which may start with HEVCIC- (mine does) followed by 5 sets of 5 digits and your PC is online. When come to export your project as HEVC a popup should open to ask for the
• Music Maker

  8 answers, most recent on 12/11/2020

  RE: Orange Vocoder effect not exported
  @Fungostar, @emmrecs Hi Confirmed - Orange Vocoder effect not applied to export and is turned off on return to timeline, has been added to the bug list. Magix have a guide to navigating the Support system here. John EB
• Photostory

  10 answers, most recent on 2/19/2024

  RE: Photostory deluxe
  @William-Gandera Hi I would suggest your raise a ticket with Magix through the Support link at the top of the page. Do read this guide on how to navigate the support system first. John EB
• Web Designer

  6 answers, most recent on 12/8/2020

  RE: cannot find my new website
  @carl-benjamin Hi Site is working fine. . . . . Do I need to complete any transfer documents as I wish to retain the djrevcb.com?  . . . . If you purchased the domain name from another Domain Name provider you can transfer this to Magix/Xara as a
• Other products

  One answer, on 12/7/2020

  RE: Downloading
  @tammy-kieffer Hi Please not this is a user to user forum not Magix Support, so we do not have your email address. To contact Magix Support use the Support link at the top of each forum page, however before you do read this guide on how to navigate
• Web Designer

  6 answers, most recent on 12/8/2020

  RE: cannot find my new website
  Hi John EB Sorry I went MIA. my website address is http://djrevcb.xara.hosting/djrevcb/ Matt from Xara tried to guide me ... I have republished my website. xara web design says it is at http://djrevcb.xara.hosting/djrevcb/    (google chrome) 
• Movie Studio

  18 answers, most recent on 12/7/2020

  RE: MEP Premium selling for $60 USD on Amazon
  Hi Ray . . . . That is why I give the VPX version a different name . . . . Thanks for clarifying - as I read your post the project was doing a round trip which as you have found does cause issues. I do like VPX for colour correcting as I can often
• Other products

  5 answers, most recent on 12/12/2020

  RE: Where do I simply find an email address for Magix support???
  @marc-langelier Hi See this guide on how to use the Support system to contact Magix. John EBForum Moderator
• Movie Studio

  24 answers, most recent on 4/29/2021

  RE: [Closed] Simplitec Socket Update error
  @TS-Choo Hi . . . . There is no formal channel to log a support call except the sale department email . . . . There is an official channel to Support, through the Support link at the top of the page you can raise a Support ticket. See this guide for