. . . at least from what one can determine from investigating the "Technical Support" page(s) of get-lost-here-in-endless-on-line-FAQ-and-whatever-none-of-which-addresses-a-most-simple-and-basic-question!
Windows 7 PC
1. Purchased Movie Pro Edit on-line
2. Downloaded and installed successfully
3. Received email confirmation, which appears to include the appropriate serial ##
4. Attempted to activate using that serial number four or five times, but repeatedly informed that it is an "incorrect serial number" . . .
5. Finally, by some "magix", on another try the serial ## is accepted
6. Then, required to go to My Account (done successfully) and create an "activation code" -- which, when attempted to do several times am informed "No activation could be created; try again later" . . .
7. Well, how unusual: A seller company immediately puts claim on my payment, but then can't seem to figure out how to provide the goods/services it claims to offer.
8. So now I've wasted a good part of my evening attempting to become acquainted with the product I purchased, but am confronted with a company's Butt-Your-Head-Against-Our-Big-Online-Wall-Because-We-Don't-Have-Real-People-To-Answer-Your-Simple-Question . . .
Q: So how is a person supposed to figure it out when: a) the serial ## provided by the company is rejected repeatedly, and b) once (unnamed bytes only know why) the serial ## is finally accepted, and "activation code" is required, which c) the system refuses to create and sends one on their way with a "try again later" . . .
I'll save the nasty words this all has engendered.