Where do I simply find an email address for Magix support???

marc-langelier wrote on 12/2/2020, 6:56 PM

I really hope some one from Magix is reading these posts. I finally managed to purchase a new laptop. I need to activate and install Spectral Layers Pro 7 which came with my VegasPro18 update purchased in late August. How does anyone actually get in touch with some one at Magix? After all of the Magix software I've purchased, I can't even find an email to contact them. Come on Magix. How about providing an easy to find support email link?

Comments

emmrecs wrote on 12/3/2020, 4:54 AM

@marc-langelier

Welcome to the Magix user to user forms, so not a contact for any Magix staff.

Hence, there is really no-one here who can directly help you, sorry.

Have you checked your Magix Account (log in and go to My Products for available installers and serial keys) though you need to remember that SL7 is now a Steinberg product.

Jeff
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johnebaker wrote on 12/3/2020, 2:15 PM

@marc-langelier

Hi

See this guide on how to use the Support system to contact Magix.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

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rraud wrote on 12/3/2020, 3:19 PM

Spectral Layers is no longer an SCS or Magix product, Support for SL is with Steinberg. They have a users forum as well. https://www.steinberg.net/forums/viewforum.php?f=305

Magix Customer Service is at: https://support2.magix.com/customer/en/request
It can be confusing, If you need help requesting a support ticket,, see the instructions in this recent comment:
https://www.magix.info/us/forum/wrong-serial-number--1259553/#ca1608151

marc-langelier wrote on 12/11/2020, 4:40 PM

Thanks. I'm just getting back to this now. I am aware that Spectral Layers 7 is not actually a Magix product. However, the license to Spectral Layers 7 was included with my upgrade to VegasPro 18. That is why I am inquiring about how I obtain this download, etc., with Magix.
After searching my email, I did find the Magix support email address. I emailed them directly.

SP. wrote on 12/12/2020, 2:26 PM

@marc-langelier You need to download SpectraLayers from Steinberg.