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This product has worked without problem since purchased. We are now unable to load the software, it prompts with the correct serial no. and email address but then displays Error Code 14. I have deactivated the product from the Portal but can not

Music Maker

3 answers, most recent on 5/15/2021

[Solved] Additional content that comes with Edition not showing in the app.

I already use Music Maker and have a load of additional editions, soundpools etc. I got the Hip Hop Edition as part of a Humble Bundle, it activated fine but the credit for the soundpools and instruments hasn't worked. It shows under my activated

SOUND FORGE

One answer, on 5/10/2021

RE: [Solved] Sony Registration no longer works

Welcome to the Magix Sound Forge users forum @David-Loring. Yes, SCS (Sony) registration no longer works, everything was ported over to Magix upon the acquisition in 2016-17.Download the latest (last) build 507 of Sound Forge Pro 10 from Magix. Log

Off topic

12 answers, most recent on 5/3/2021

[Solved] Finding product and activating

I recently bought several product codes from humble bundle, and I can't find the products to download and activate. Could you help me?

Music Maker

6 answers, most recent on 4/22/2021

[Solved] Install activation fail

Problem: cannot activate/register SOUND FORGE Audio Studio 12.6 PC: Purchased MusicMaker Premium v29 from Magix in the Free MusicMaker App on 4/21/2021 Upgrade: Music Maker 2021 Premium Edition v29 order number is (removed). I used Serial number

Video Pro X

9 answers, most recent on 4/12/2021

[Solved] AVC Intra-Codec Activation

I'm trying to activate this codec and this is what was sent to me. Hello Don DesJardin, Thank you for activating your MAGIX product upgrade. Your new activation code is: 0

Photo & Graphic Designer

3 answers, most recent on 4/3/2021

[Solved] Trial Code

I am a long time Magix user but would like to try Xara Photo & Graphic designer. I downloaded the program via the trial button but did not receive a trial activation code. Please Help.

Photostory

3 answers, most recent on 3/22/2021

[Solved] Cannot boot The software anymore

I purchased Photostory Deluxe in Nov2020. Installed it on my iMac on a PC partition that I created by using Parallels software. I created many movies and photo stories successfully. I am not sure if Photostory stopped booting after I installed MacOS

SOUND FORGE

7 answers, most recent on 3/13/2021

RE: [Solved] I can not use my soundforge 10...

If you have your serial code, Sound Forge will activate through Magix, you must use the email address that used when it was initially registered with SCS (Sony). All the SCS customer info was ported over to Magix upon the acquisition in 2016. If you

Movie Studio

10 answers, most recent on 3/1/2021

[Solved] installed routine update and now software won't open

Installed routine update for Movie Edit Pro Plus on windows and the software won't open. I assume I need to resubmit my activation code but the software doesn't open that far. arrow spins for a few seconds and then nothing. I've already rebooted,

SOUND FORGE

13 answers, most recent on 2/26/2021

RE: [Solved] RFE: Uninstall.exe

I look forward to making my purchase "real soon now". When you purchase SF, you do not have to uninstall, the trial version (assuming it is the same version), just update the serial code Magix will email to you and any restrictions will be lifted..

Samplitude

5 answers, most recent on 12/5/2022

RE: [Solved] How do I get my money back?

@Fred-Godsmark Hi, So, you bought the package from Sweetwater, they didn't give you the activation codes for all products, and that is somehow the fault of Magix. Talk to Sweetwater if you want a refund - you gave them the money, not Magix. I

Samplitude

5 answers, most recent on 12/5/2022

[Solved] How do I get my money back?

I bought the upgrade to Samplitude to ProX5 Suite. It included SpectraLayers 7 and iZotope Ozone. There was not registration or coded to be able activate either one. I can't reach anyone at Magix ... it is like they are hiding. Steinberg was nice

Xara Designer Pro

4 answers, most recent on 1/11/2021

RE: [Solved] Software Activation - "An online connection could not be established"

@andyn Hi . . . . whatever reason my ComputerID is not accepted . . . . The ComputerID is a generated id that the program creates not the Windows computer id. Some Magix software has the capability of being activated offline using another computer

Music Maker

3 answers, most recent on 12/28/2020

RE: [Solved] Error Code 14 - Invalid Coupon Code Music Maker Premium

@Linda-Irwin Hi . . . . Error Code 14 . . . . Usually means you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition. Did you try copy and pasting the Serial number from the email directly into the activation

Music Maker

3 answers, most recent on 12/28/2020

[Solved] Error Code 14 - Invalid Coupon Code Music Maker Premium

I just installed Music Maker Premium. When going to the activation screen which starts with P3- . . . I type in my serial number (note I am signed into Magix) and get the invalid coupon code. Not sure how I can get this activated?I am on a P.C.

Movie Studio

One answer, on 12/24/2020

RE: [Solved] Program now refuses to start - goes to registration screen

@Edward-Szekeres Hi Edward and welcome to the user to user forums. You will need to go to your Magix account where you originally registered your copy of Movie Edit Pro and de-register it. You may also have to generate a new activation code while

Movie Studio

2 answers, most recent on 12/13/2020

[Solved] Codec activation

I am using a trial version MEP with Windows 10 and cannot burn DVDs using MPEG-2/MPEG-4 videos due to licencing, looked at the manual which says there are free and tells you Codec codes are automatically activated when needed but it does not happen,

SOUND FORGE

2 answers, most recent on 12/7/2020

[Solved] Activation of Sound Forge Audio Studio 12

Hello, I recently purchased the Music Maker Premium 2021 Edtion. In the description of the product, it says "LIMITED-TIME OFFER! SOUND FORGE Audio Studio 12" which I have trouble interpreting. Does this mean the product comes for free with my

Video Pro X

22 answers, most recent on 12/1/2020

RE: [Solved] my version and Mercalli v5 suite

Sorry, this will be a bit wordy, but I don’t know how else to explain the problem and solution. Firstly, when I only saw the “proDAD Mercalli 2.0” Effect option, I believed that my version of VPX was not current. This confusion was compounded by the

Audio Cleaning Lab

10 answers, most recent on 12/4/2020

[Solved] Cannot activate audio lab software online

Hi, Whenever I reinstall Windows 10 My audio lab software no longer works. I usually download it again and the code activates without issue. I am now seeing an error message I have tried to create an activation code but that is also showing an

Video Pro X

2 answers, most recent on 10/2/2020

[Solved] Error code: -24, Humble Bundle

Hi, I have bought an activation key for MAGIX Video Pro X in bundle from Humble Bundle. I have installed and activated it properly. It has worked fine Today, when I try to open Video Pro X, it asks me once again for activation key. I have read this

Movie Studio

10 answers, most recent on 8/31/2020

[Solved] magix movie edit pro 2020 plus (windows store edition) update to 2021

had bought magix movie edit pro 2020 plus (windows store edition) last week and had activated and registered it on 25th august 20 How can i update to 2021 version, when i go to the store and add it to cart it is asking for 59$ for upgrade with

Music Maker

One answer, on 8/13/2020

[Solved] Sound Forge Registration Activation

Hi All - Sound Forge came with my Music Maker Premium. I tried to activate it with my P3- product code for the music maker but it does not accept this code. Is there another code, I should have received with my order? Thanks!