• Samplitude

  40 answers, most recent on 4/15/2025

  RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?
  The other issue is whether at this moment it will be cost effective to purchase the Samplitude ProX Suite upgrade. I just got an email announcing a close out sale running until 4/27. But how long until the new version is available? And what features
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I thank you very much for your patience, however, I can attach all the emails, but no point. I first requested a refund 5 days ago, sent a follow up, 4 days ago, and another follow up yesterday, I still have not received ANY reply. I emailed
• Other products

  One answer, on 11/3/2024

  Account was hacked
  My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: [Solved] Copyright Claim
  @Carolly Hi . . . . Are "daredo GmBH" . . . . legitimate enforcers of Magix copyright? . . . . No. They are one of the many Media Distribution companies that 'distribute and offer copyright protection for media creators. Loudly were/are part of the
• Music Maker

  One answer, on 1/13/2025

  its shown music maker free addition but i am a premium member
  its shown music maker free addition but i am a premium member. my id is Email address removed by Moderator please solve it
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  I purchased the program with DVD at  https://www.magix.com/nl/videobewerking/video-deluxe/ but I can now say that everything is resolved and I apologize for bothering you as the fault was mine. I thought I had received the serial number.But your
• SOUND FORGE

  4 answers, most recent on 7/29/2024

  RE: Sound Forge Registration on New DAW
  What version number of Sound Forge do you have?Confirm the email address you used when you registered SF. it is possible to have two + accounts if the email (log-in) address is different. The activation serial is not universal and must be used with
• Other products

  8 answers, most recent on 11/1/2024

  RE: PhotoStory on CD & DVD 10 Deluxe
  @Natalino-Renzi Hi Natalino, What you could do is the following. Start your PhotoStory CD & DVD 10 and then register and activate with your old email address and P2 serial number, which you used in the past. HTHRob Addition to: 01-11-2024 at
• SOUND FORGE

  2 answers, most recent on 1/19/2024

  RE: [Solved] Activate
  Hi @Hec21, it does not matter if a PC is turned on or off. If SF is activated on a PC it counts as one of the two activations. Try de-activating SF on the PC and re-activating. You can deactivate SF from within SF in the 'Help' menu, or through
• Movie Studio

  2 answers, most recent on 6/11/2024

  RE: [Solved] I can not install Studio 24 that I purchased on 1/27/24
  @JA-Conzen Hi The 1603 error means the run permissions or Temp folder access permissions on the computer are incorrect, usually caused by your account setting being corrupt, this can occur after a Windows update not resetting the account correctly,
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @jtu001 Hi Jürgen, First of all, thank👍 you for forwarding the "Security Copy Folder" to me and for your trust. I had the opportunity to watch your intro video at my leisure. My reasoning was correct; it's a very complex intro. I summarized all my
• Movie Studio

  One answer, on 7/18/2025

  RE: [Closed] Sale to Boris FX
  @Reyfox I've posted to the General Information section of the forum with a quote from one section of the email, so, I will create a link to your post but ask that any comments are added to my original post and so close this one, in order to try and
• Movie Studio

  4 answers, most recent on 3/16/2026

  Updating / Upgrading present and future concerns
  Greetings, I'm constantly being bombarded with emails to update or upgrade my MS2025 Premium to VDL2026, even more so over the past couple of weeks. I'm sure the same applies to all their other video and audio users. If "new" Magix still runs true
• Music Maker

  15 answers, most recent on 7/10/2024

  RE: HELP! Problems again with soundpools, can't access
  Sent an email to support.
• ACID

  9 answers, most recent on 10/6/2024

  RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  @SP. Fully agreed. I have numerous ways to show I am who I am, and link everything in relation back to myself.. Really hope I actually get a response soon from MAGIX by email. Been a while now, still nothing....   @johnebaker The email address which
• Xara Designer Pro

  4 answers, most recent on 3/3/2025

  RE: Invoices
  @Crystal-Hall Hi . . . . since I bought it through them however I paid for this year and I need to get my invoice for my account this information . . . . Do you have a Magix supplied version of Xara Web Designer, v19 being the last one from Magix,
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  @Andrew-Goode Thank you for the additional information. Every little detail helps! First, there is no phone number for Magix Support, sorry! Many years ago there used to be but it has long been discontinued, presumably because it was felt to be not
• Other products

  8 answers, most recent on 11/1/2024

  RE: PhotoStory on CD & DVD 10 Deluxe
  @Natalino-Renzi I think the problem here is that you say your email address is not the same. I assume you mean it has changed since you originally purchased and installed the software. If that is true, go to your Magix account, log in using your old
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Please remember these are user to user forums, there are no Magix staff present here. If you wish to raise a Support Ticket please click on the Support header of any forum page and follow carefully through each succeeding page, always
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is
• Movie Studio

  2 answers, most recent on 9/13/2025

  RE: [Closed] Can't registration Move Studio Platinum 13
  It's the same answer for any Magix product - go to your Magix account https://www.magix.com/us/support/my-service-center/. Under My Products find your VMSP13 and deactivate existing activations. You should then be able to install but make sure you
• SOUND FORGE

  17 answers, most recent on 2/10/2026

  RE: serial number
  And I used the serial number that came in my email when I purchased Music Maker
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @ericlnz @AAProds Ah! I'm not subscribed to the newsletters. I still get offers though. They probably haven't. Emails can be faked by very clever people. I have even had one with my own email address sent to me but my service provider put in my spam
• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last