• SOUND FORGE

  5 answers, most recent on 5/28/2024

  [Solved] SF Pro 17 - Cannot save changes when using Tools repair option
  Any help much appreciated. One of my favourite tools will not work properly. Using SF Pro v17 to record some of my old vinyl, saving in flac format, 24 bit. Then using repair option to manually remove random clicks in the recording, using
• Music Maker

  2 answers, most recent on 3/21/2024

  RE: [Solved] will not except wav files anymore
  @Terry-Scott In case you cannot see the waveform, it might help to disable the stereo representation under the View > Arranger menu. I'm not sure what triggers the problem that stereo waveforms are invisible. If you encounter clicking/skipping
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any
• Photostory

  8 answers, most recent on 1/27/2024

  [Solved] Photostory 2024 wont load
  Having used Photostory 2024 previously, I tried to start a new project and it crashed when I selected the directory with net new pictures. Now the program will not load past "Initializing Slideshow...." . If I hit "ESC" it will open "Create Project"
• Movie Studio

  3 answers, most recent on 11/12/2023

  RE: [Solved] How to disable video, only play audio portion
  @mpike Hi, how can I disable the video and only play the audio?  Simple, depends on what you want. 1. Not have the video at all on the timeline. Get the video and audio on separate tracks (shortcut Ctrl+H), ungroup using the ungroup button
• Movie Studio

  40 answers, most recent on 11/24/2023

  RE: [Solved] Movie Studio 2024 Choppy/Laggy MP4 playback/preview
  @Videditor01 Hi. I just did an experiment and loaded a camera LUT into the LUTEffect folder where it worked as that folder also uses CUBE files. Folder is found in C: Users / Public / Public Documents / MAGIX / Common / Videocontent / (Your program
• Movie Studio

  5 answers, most recent on 6/7/2024

  RE: [Solved] movie studio 2023 suite - support for intel arc a770
  @spuddy13 Hi Brian MMS 2024 and 2023 should work with the Intel Arc a770, providing it is selected as the GPU for the Import, Processing and Export options in the program settings, Device options tab. Export times will depend on the video
• Off topic

  One answer, on 10/22/2025

  can not buy from our country?!
  Please do not send to my mail any more of your offer - when I try to pay, I am canceled because you can not sell to our country (Slovenia). Thanks
• SOUND FORGE

  4 answers, most recent on 8/26/2023

  [Solved] Unable to download product and manual
  I just purchased Sound Forge Audio Studio 17. The download link doesn't work! I check the "I'm not a Robot" box, then click on the "Start Download" button and nothing happens. This is a Windows 10 computer.
• SOUND FORGE

  3 answers, most recent on 5/24/2023

  [Solved] Ozone 10 Advanced compatibilty issues
  When using Ozone 10 Advanced separate modules (like master rebalance) the rendering process only affects the last 1/3 of the file. Tried highlighting the file and also not highlighting, no change. I have not tired all the modules separately this
• Movie Studio

  One answer, on 2/2/2024

  [Solved] I've lost my magix products download page when I sign in
  I had to sign in and re-register as magix said they did not have an account in my email address but I have had an account with you for over 10 years on and off. Now I have logged in after changing the password and they say I have no products and yet
• Movie Studio

  14 answers, most recent on 2/23/2024

  RE: [Solved] Timeline on MEP 2023
  @fishycomics Hi Use this option every time you start a new project.: On saving the project, the track heights will remain at their set heights when you reload it. As in previous versions of MMS/MEP, at least from MEP 2014 and later, the track
• Samplitude

  2 answers, most recent on 4/14/2025

  [Solved] list of MIDI controls for VITA instruments?
  I'm running Samplitude Studio 2023, using several of the VITA instrument plug-ins that came with it, and I'm trying to use automation to change some of the sounds during the song. However, when I set up an automation curve and I want to select which
• Music Maker

  5 answers, most recent on 6/7/2023

  RE: [Solved] UNABLE TO INSTALL PURCHASED PRODUCT
  @GREG-MACKENZIE Obviously you did not watch the video. Watch the video. John CB
• Movie Studio

  6 answers, most recent on 9/5/2023

  [Solved] MP4 Problem
  Having paid for the MP4 feature I find it only worked with the current file I was editing. Having started a new file it has reverted to M2TS files only and not MP4. Does this mean I have to pay a fee for every new file?  
• Movie Studio

  7 answers, most recent on 11/15/2023

  [Solved] New purchase is crashing
  I've just bought Movie Studio 2024 Platinum and it crashed when I open it. I have a version of Movie Studio 14 Platinum on my PC, which I can't uninstall, and has the error "The is a problem with this Windows Installer package. A DLL required for
• Movie Edit Now

  3 answers, most recent on 7/1/2023

  [Solved] Extra content Video deluxe 2023 Premium is not visible in program
  I have gone through the full installation and it fails to make the extra content like movie shablons visible in the program.When I go to Help and choose to install extra content, they are all visible but I can't tick anything. So it looks like
• Music Maker

  3 answers, most recent on 10/15/2023

  [Solved] Cannot Export Song in any format, it crashes
  I am having an issue exporting one of my songs from Magix Music Maker and it is quite frustrating. Every time I try exporting it with the normalize feature checked, it normalizes up until maybe around 35% and then Music Maker crashes instantly. If I
• Movie Studio

  2 answers, most recent on 11/14/2023

  [Solved] Black Program Preview Screen
  I recently upgraded to Movie Studio 2024 from Movie Edit Pro Premium 2022. However, there is no video display on program preview, but audio is working. This happened to me back then when I upgraded Movie Edit Pro Premium 2020 to 2022. I got help at
• Off topic

  162 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  SO IM NOT THE ONLY ONE HAK
• Music Maker

  5 answers, most recent on 9/5/2023

  RE: [Solved] Name of singers on Soundpool vocal tracks
  @Mark-T & @Philip-J & @SP. They were very quick to respond so great support from Magix. Here is the answer (I kind of suspected it might be the reason before I sent the email): "We receive this kind of request every now and then. However, in
• Music Maker

  2 answers, most recent on 2/6/2024

  RE: [Solved] Pitch Bend / Guitar Slide Effect for MIDI Notes
  @FirstAidChris Your MIDI editor window is too small to show additional controller buttons. Make it larger or undock it and use it as a separate window. You also have some baked-in bending if you switch the playing style of the guitar with the yellow
• Video Pro X

  7 answers, most recent on 6/24/2023

  [Solved] File Not Found
  I keep getting "file not found" errors when trying to reopen a project. These files are stored on an external hard drive and I've never had this sort of issue until now. I've tried copying the files and moving them to other locations like my
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  So if I do not wish (for whatever reasons) to purchase an upgrade then I can no longer use the software I originally purchased? I am not wanting or expecting support I would just like to continue using the software I purchased and paid for or does