• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  @James-McCall It's odd that is it crashing in the cdprinter.exe. Have you tried running C:\Program Files\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\AMLab_x64.exe directly? Maybe rename cdprinter.exe to something like cdprinter.exe.bak. If you
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 You can usually unlock the sample rate by closing all programs that access the sound card. If only one application accesses the sound card, it can set the sample rate freely. Depends on the sound card itself. If you don't know which
• SOUND FORGE

  10 answers, most recent on 1/13/2025

  RE: Sound Forge 18 do not load Waves plugins
  Hi... It's 2025. Any idea when this is going to be fixed? Given the removal of a libelous statement above, and it's almost 12 months later... your assertion is getting a little tenuous now. 😉I'm having to use Sound Forge 16 because of this issue...
• ACID

  10 answers, most recent on 9/9/2024

  RE: acid music has stopped working
  @cazlo A crash in the Windows kernel is likely caused by a driver problem. I suggest you try another audio device driver in the program preferences. If yo cannot open the program try holding CTRL and SHIFT while starting Acid until a small window
• Music Maker

  One answer, on 2/9/2025

  RE: I cannot access what I paid for
  @Bryan-McMillan Hi and welcome to the forum. . . . . I have followed the steps but still cannot access Magix Music Maker . . . . We need more information to help diagnose the issue(s) you are having: The specification of your computer system
• Other products

  One answer, on 2/14/2025

  licenses for independence after hardware change
  I have an old Mac Pro with Independence on it. After a bad crash the hardware has changed and now all my independence library is returned to demo. I have all the serial numbers in my account but I do not know how to reissue these. When I click
• Music Maker

  3 answers, most recent on 12/2/2024

  RE: Unable to export
  I had the same problem. Bought a faster computer and it works better, but Magix is still notorious for crashing with More than 10 plug ins especially from outside publishers. Make a folder with the project inside it and save the file to a wma inside
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Music Maker

  2 answers, most recent on 5/28/2024

  RE: Music Maker update 32.1.0.18
  I have purchased the 2024 + 2025 Premium upgrade. I have also updated the software which runs painfully slowly and now crashes. I have sent error reports any ideas on a way forward? I now own a useless programme.
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  May not be related, but IMO the Autobackup has been partially borked for some time. Example: yesterday, project had been saved with a name previously. Tried to preview a clip and bang, the whole program disappeared in a flash. Looked for the backup
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC Hi Brendan I cannot access the crash report on Google Drive - the sharing option needs to be set to Anyone with the link. Can you also upload the MVP file for a project that gives the error, no files needed, I can substitute for them. The
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David The latest patch must have been released recently these are the fixes: Changes - Version 24.0.1.192: Optimization of the generation of subtitles Localization adjustments Message when the language to text quota is
• ACID

  15 answers, most recent on 12/19/2024

  RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season Yes, they look like it. You can make file extensions visible via the Explorer settings. Hello @SP. I tried this and it did not work. I noticed that the software is crashing when it searches my audio drivers and not the VST
• Off topic

  4 answers, most recent on 12/27/2023

  computer crashed. I have an order number but no email download link
  order No Removed by Moderator need download link activation email again due to computer crash Email address removed by Moderator
• Video Pro X

  22 answers, most recent on 6/1/2024

  RE: My Video Pro X keeps crashing
  Well, I'm away from the program and the desktop is all shut down so please forgive unknowledgeable comments..lol. Just a couple little selections that I didn't think would be a fix. I right clicked on the "lighten bolt icon" concerning play back and
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Can-Dive Thanks for the download link. My antivirus insisted on scanning the download first but came up clean. I am not against paying for a codec. I'm against being made to have any form of Microsoft account. I didn't even worry about paying for a
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  Most of the time when the program crashes, it just closes. But every one in a while, it gives me a error dump.   Luckily (I guess), this was one of those times. Here's the error dump with as much detail as I can provide: Extra Information  
• Movie Studio

  One answer, on 6/12/2024

  [Closed] Magix 17 is not working. It's closing after started itself.
  When I star the software it don't work. It crashed. Cuando inicio el softaware me muestra la pantalla de bienvenida y luego el programa deja de funcionar. Lo reinstalé y el problema persiste.
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @johnebaker Try the following, after saving the take, clear the program cache, Edit > Empty undo and cache memory. Unfortunately, that did not work for me using MMS2024. Are you suggesting this works for MMS2025 or VDL2026? @me_again BUT if the
• Music Maker

  3 answers, most recent on 11/10/2023

  RE: Help with crashes
  @iikka-uusitalo, @Mark-T Hi See this short tutorial on how to use the Windows Reliability Monitor to get crash information and post any Music Maker crash data if available. Do not use the Windows crash log reports as they contain a lot of
• Music Maker

  One answer, on 6/19/2023

  [Solved] Export sound with APU_ModerEQ_x64
  When I try to export the sound to the WAV format, the program crashes. Sometimes I manage to export it, but the sound quality is terrible, even though it sounded fine within the program. From my observations, it seems that the issue arises from
• Audio Cleaning Lab

  8 answers, most recent on 2/8/2024

  Crashing while importin a audio file
  When I try to import some music files on my computer, the program crashes. When I run the program again, I see that a corrupted audio file with zero file size has been created. Audio files are in m4a format. I did everything recommended in the help
• SOUND FORGE

  8 answers, most recent on 4/25/2024

  RE: Sound Forge VST Plugins
  @SP., thanks for your tip. I gave the bundle a try, and it works mostly fine, but the Audio Assistant crashes the program after analyzing the track. Is there a workaround for that?