• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last
• SOUND FORGE

  3 answers, most recent on 3/16/2025

  RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1
  @robert-schroeder Is there a phone number  No, sorry, all support is via this (user to user) forum or by creating a Support Ticket. Or you could email infoservice@magix.net and ask them, though clearly you should not expect any reply before Monday
• Music Maker

  One answer, on 12/21/2024

  help
  i just purchased muisc maker 2025, the download link is sent to a email i cant acess now , ive got the purchase code , can i use this to put in the trial and activate that way ... please help
• Movie Studio

  7 answers, most recent on 11/5/2024

  RE: NewBlue updates
  What superb customer support. Within 30 minutes of receiving the support ticket number I had an email with a new licence number. Excellent. AndyW
• Off topic

  2 answers, most recent on 10/14/2024

  RE: Renewal of Magix for this next year.
  @Wayne-Robinson Welcome to the Magix users forum, so not a contact for any Magix staff and confidential, personal information, like telephone numbers or email addresses should never be posted here. Hence, I have edited your post. You need to email
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Hi . . . . The automated response simply says "Support ticket created .. If you want to add further information use the ticket number in email replies ... yada yada yada" . . . . The 'yada yada yada' as you put it, may contain
• SOUND FORGE

  4 answers, most recent on 3/21/2025

  RE: License check
  Try going to the 'Magix Service Center> My Products'. Find the SFP-18 entry and select 'Details'. Then remove the device. Open SFP-18 and reactivate with your activation serial and your Service Center/My Products log-in email address.btw, welcome
• SOUND FORGE

  12 answers, most recent on 9/23/2025

  RE: Sound Forge Pro 14 Multichannel FLAC Support
  @Timbre4 FLAC files are popular, this doesn't strike me as an unreasonable request to provide a multi-channel FLAC save option The advice offered earlier in this thread to email infoservice@magix.net and ask for this feature to be added to a future
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>
• Samplitude

  2 answers, most recent on 12/2/2024

  RE: I need to transfer my license to a new computer.
  @Antonin Hi, Make sure that you are using the same email address as before. It is your username with Magix. You can't just go and use a different email address. Also, make sure that you have installed the same version (and flavour - non-Suite or
• Off topic

  One answer, on 4/5/2025

  [Closed] Getting error code -24 when i try to render video in vegas pro 20?
  I am getting error code -24 when i try to render video in vegas pro 20? I have already registered my vegas, but i did change my PC and email while and i did make the changed in Magix profile, but i still get this error ?
• SOUND FORGE

  2 answers, most recent on 3/31/2025

  RE: Twice I have been sold a non working product
  Problems redeeming voucher codes is usually the fault of the seller, which unfortunately is common and I usually recommend purchasing directly for Magix. Redeem voucher from third-party sellers like Best Buy, Musician's Friend, Guitar Center,
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen You will see that the serial number has been removed from your post. This is because these are public, user to user forums and confidential data, like email addresses or serial numbers should never be posted here. Exactly which Magix
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi Have you raised a support ticket or sent an email to infoservice@magix.net? Yes. Of course. A few days (week?) ago..... but still no answer. Did you try dragging a LUT onto a video clip in MEP 2021? It does have Movie Looks so may support the
• Music Maker

  One answer, on 1/28/2026

  I had purchased the Magix Music Maker 2026 and never got the code
  Never got the activation code in my email. Had PayPal contact them to see what was happening to the no activation code. 5 days later got the code and was able to activate this product. Then PayPal never got an answer from them and gave me a refund.
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• Rescue Your Videotapes!

  One answer, on 1/22/2025

  Serial number registered to another email
  Hi, I bought a copy of Rescue your video tapes (PC) and when I have entered the serial number it says that it is registered to another address. The box was sealed. Any help would be much appreciated. Thank you
• Music Maker

  6 answers, most recent on 8/28/2024

  RE: change my email
  @damon-briggs Go to your Magix account, log in using your old email address and password, go to User data and amend your email address there. (I have hidden the duplicate post you created in another thread. Please do not create multiple posts asking
• Audio Cleaning Lab

  3 answers, most recent on 10/9/2024

  RE: Need serial number
  @keith-k In which case you need to email infoservice@magix.net and ask for their assistance with this problem. JeffForum Moderator
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g Hi . . . . Magix informed me that the second email address (yahoo.com) already exists. . . . i did create that second (yahoo.com) email address already, years ago. . . . That would suggest that you created a second account,in which case
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: Mpeg2 activation failed.
  @terry-roberts Can you confirm the emails were completely blank? i.e. there was not even a support ticket number in the Subject line. If so, this would be highly unusual, in my experience. If you do have a ticket number (even if there is no other
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator I finally got a response so thanks to you and tom for the help, I’m still scratching my head a little bit on the response but I got the answer I ultimately