• Movie Studio

  13 answers, most recent on 3/4/2024

  RE: No Audio after import
  @me_again HI Al I too have Windows Media Player legacy installed. Andy: . . . . I DO get the MP3 problem when it's in an AVC/MP3 MP4 container . . . . I am not surprised, h.264/AVC encoded video technically should have AAC or AC-3 encoded audio only
• SOUND FORGE

  4 answers, most recent on 8/16/2022

  RE: [Solved] I can't open Sound Forge 11Pro
  Welcome to the Magix Sound Forge users community @Bill-Corkery.Try resetting Sound Forge and clearing the cache. Hold down the 'Ctrl+Shift' keys, whilst launching SF11, which should open the reset window..If that fails, download the latest version
• SOUND FORGE

  2 answers, most recent on 8/23/2022

  RE: [Solved] ACTIVATION
  Welcome to the Magix Sound Forge users community @WEDZ. Deactivate Sound Forge in the current PC and reactivate, This has been known to resolve some 'already registered' issues.Registered licenses can be managed via the MAGIX Service Center.- Log
• Movie Studio

  One answer, on 5/10/2024

  RE: Can't import avi file on my Magix Movie Studio Suite 2024
  @Afzal-Murshed Welcome to the forum. Could you please tell us exactly what error message you are getting, or otherwise describe what you mean by "unable to import". Also, please install MediaInfo, open one of your problematic AVI files in it, go to
• SOUND FORGE

  2 answers, most recent on 3/31/2025

  RE: Twice I have been sold a non working product
  Problems redeeming voucher codes is usually the fault of the seller, which unfortunately is common and I usually recommend purchasing directly for Magix. Redeem voucher from third-party sellers like Best Buy, Musician's Friend, Guitar Center,
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  - who can I send suggestions to for improving the customer service experience? The same email address AFAIK.There used to be a live chat support option, but I have not used it or have seen it lately I can see the live chat for (Magix) Vegas Pro.
• Rescue Your Videotapes!

  6 answers, most recent on 4/16/2024

  RE: Rescue Your Videotapes 2.0 with Windows 10. Is it possible?
  @mercer Welcome to the Magix user to user forums. If you have previously registered the software and so created a Magix account, go here, log in, go to My products and find the listing for your software. It should include a link to the
• SOUND FORGE

  19 answers, most recent on 8/4/2023

  RE: Audio studio sound forge 10
  @Neelam-Panditpautra Can you download the installer from here? https://www.magix.com/int/support/my-service-center/product-downloads/
• Music Maker

  2 answers, most recent on 2/28/2024

  RE: This can't be the correct price for the 90s hip hop complete bundle
  @Kobie-Mercury-Clarke Yes, I think that is a mistake!!! When I look at the same package on the UK Producer Planet web site the Commercial (Royalty free) cost is as shown below: The non-commercial licence is £19.99. I think you need to email
• Movie Studio

  10 answers, most recent on 9/23/2023

  RE: Movie Edit Pro 14 reload no CD
  @Ruben-vanLoggerenberg Hello welcome Please go to here and then login and click my products. Stephen Forum Moderator
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @Betovalle Hi Rob. I had already tried that. It was one of the first things I tried but thanks for posting anyway. I thought after I had done a fresh instal of Windows that it would have taken. Possibly a hardware conflict somewhere is causing that.
• Music Maker

  One answer, on 8/14/2023

  RE: Updater Stopped Working - (resulting in program crash)
  @3DSownz I found another post where Service_rel_u_x64_vc16.exe crashed. It was solved by contacting support. They sent some files to replace the broken ones. https://www.magix.info/us/forum/update-funktioniert-nicht--1248777/ So please contact
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Yes, I found the email. Thank you for for the fast reply. (As a side question - this is different from the topic of this post - who can I send suggestions to for improving the customer service experience? I wanted to suggest a web chat feature.
• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  RE: Cleaning Lab 16 Has A Reported Virus
  I started the download at https://www.magix.com/us/support/my-service-center. I then clicked on the Audio Cleaning Lab 16 deluxe Installation program. The download started from https://dl103.magix.com/act16dix_div_us.exe. I still get notices that
• Music Maker

  23 answers, most recent on 4/4/2026

  RE: Producer Base
  Thanks for the welcome and thanks for the info CubeAce. I forgot I had a subscription to Artlist, and it turns out they have audio loops as well. I just have to read their terms of service. Thanks for the links as well. I'm getting ready to buy an
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive Hi. Perpetual, and I have no idea. Nothing is clear. It could only be for one month. Depends on what you read and where. Azure Cloud which this seems to be linked to only gives a 30 day free trial. The manual for MMS 2024 states that HUB
• Audio Cleaning Lab

  2 answers, most recent on 11/10/2023

  RE: error message
  @urdaone It's an unsolved program bug. This bug doesn't appear in the 32 bit version of SFACL4. So use the 32 bit version. You may also ask customer service at infoservice@magix.net if they can give you a license for SFACL3. As far as I know,
• Xara Designer Pro

  5 answers, most recent on 8/5/2023

  RE: RNEW UPDATE SERVICE MESSAGE KEEPS APPEARING
  @Christian-Steiner8905 As long as you can still access everything in the content catalogue I suggest you simply ignore the message. Besides that make sure you have installed the newest version from your customer account. It might be that your
• Other products

  14 answers, most recent on 10/16/2023

  RE: Downloading Xara 3D 7
  @Christoph-Grandt Welcome to the Magix user to user forums, so not a contact for any Magix staff and no-one from the company is likely to see your post, sorry! As advised, first check your Magix account (under My products) for the installer and
• Movie Studio

  3 answers, most recent on 8/9/2023

  Movie Studio 2023 Suite Subscription Upgrade
  With a Magix Movie Studio 2023 Suite subscription, do I get an upgrade to the latest 2024 version per the subscription service?
• SOUND FORGE

  3 answers, most recent on 12/28/2022

  [Solved] Audio Preferences "Error" will not choose "Stereo Mix" Realtek
  With Sound Forge Studio 16, Windows 10 and standard Realtek sound service from motherboard: - Under Preferences, Audio, cannot find any audio choice for "Record". I am using Windows Classic Wave Driver. Playback is Speakers (Realtek etc). Record all
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  @me_again, @browj2 Hi . . . . convinced there's a pronlem with autosave . . . . Assuming your computer Power Management plans have not been altered, leaving the project open and not doing anything on the computer will result in Windows Power
• Music Maker

  2 answers, most recent on 8/12/2023

  need help with product
  hi. long time ago i purchased magix music maker. cant remember the exact version. now im seeing only older versions of the software on my magix service center info. but i think i had purchased a newer version. i dont have any information local
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  The conversations started due to an issue with registration. I was then a customer for 10 months with several conversations again with registration and a missing upgrade that did not come through. So I did have conversations with both and I