• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @emmrecs Re the Magix smoothness, it must be discarding or merging the fields somehow. If you set 50fps in the move settings, Magix will, in effect, put each field in it's own frame and you can see the field error, with the video jumping about as
• ACID

  4 answers, most recent on 3/7/2024

  error 404
  bought ACID music studio download from AMS , get error 404 on all browsers and devices
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @johnebaker do you have both activation slots used, and/or recent updates/upgrades to Windows? John, yes, one for my desktop and one for my laptop. The update on my desktop threw up the error. There was a Windows update at the same time. Will check
• Music Maker

  3 answers, most recent on 12/2/2024

  Unable to export
  When trying to export a completed song I am unable to do so. When the process of normalizing ends the program crashes (at the Mixing Down stage). The error report indicates that it is an access Access Violation.
• ACID

  4 answers, most recent on 10/19/2023

  RE: [Solved] Won't Arm--After Reinstall, error 1624
  I've got the same error (1624) during installing Pro 11 essentialFX Suite on Win 10.MS tool:https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4dworked for me.
• ACID

  9 answers, most recent on 11/25/2024

  Install Error -2147163964
  Thesis Question: Am I completely Cooked?   I'm having some issues with re-installing AP11, My error code is -2147163964I've so far done all of these:- Uninstall .NET framework and reinstall it- Uninstall C++ 2015 - 2022 Redistributable both x86 and
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  @spuddy13 Hi Brian, Just thought that I'd mention that you have a spelling error in the video in case you didn't notice it. Birsds eye view. John CB
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  NOTE: I have a few project files where I was going through the process of trial and error repairs, and a few more renders (I had already deleted an object source file in this one- see the small gap in timeline). I'm not sure these two
• Video Pro X

  17 answers, most recent on 6/13/2025

  RE: VPX 17 - project folder - transferring clip from list to timeline
  Hi @Betovalle Just to confirm your workflow: You drag a clip from the Media pool or Source monitor to the Project folder. You then click on the "send to the timeline" button on the object in the Project folder and the error is generated. But if you
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  [Solved] Serial Number is Invalid or may apply to another product
  On attempting to load Sound Forge I get the above Error Code (-14). The serial number I am inputting is the one from the email I got yesterday when I subscribed to Vegas Pro Post, under Sound Forge Pro (Vegas Pro Post 365). I've tried activating
• Movie Studio

  3 answers, most recent on 7/24/2025

  RE: can't register new computer
  Hi!, Im sorry for the confusing, I was using Movie Studio 2023.   i do have a serial key, but after installing software on my computer it requires an activation code. I'm trying to generate it from my magix account but i doesn't work.   I have
• SOUND FORGE

  4 answers, most recent on 7/23/2025

  RE: Sound Forge 17.02 not starting correctly
  Hi @Jeff-Saylor and welcome to the Magix Sound Forge users community . Are you referring to the installation manager running but does not complete unpacking and installing Sound Forge 17. The actual installation <.exe> file should be in
• ACID

  3 answers, most recent on 8/6/2024

  Acid pro 11 not able to continue a work
  kay-c wrote on 8/6/2024, 3:18 PM Hello, I don't know if anyone has already experienced this but I am no longer able to listen to or continue a work that I had started. Here are the error messages Error launch shop process GUISERVICE
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  Hello friend, I have good news. I have finally managed to install all the vita instruments that are now functioning properly. This action includes everything you recommended, including what I tried to move later. In addition to what you recommended,
• Other products

  One answer, on 6/21/2024

  Missing editing tools, fatal error message
  Hello,I'm having a new problem with Magix Audio Studio 7 Deluxe. When I open a song file to edit it, I get the error message "Fatal sctrl Error: Could not open sam.marmor.bmp," and while the song opens, there are some editing tools missing. I can't
• Music Maker

  No answers, created on 6/9/2024

  cannot export one track
  an error occurred during export of your project. if the error occurs again contact customer support   this is the prompt when attempting to export i have exported a track after this but this one track will not export and i have days in this project
• Other products

  6 answers, most recent on 5/27/2024

  RE: Re-installing MP3 Deluxe 19
  @Peter-Craven What is the exact error message?
• Audio Cleaning Lab

  14 answers, most recent on 1/27/2025

  RE: "Import for file type 101 is not possible" errors
  Alternatively, you can use the 32 Bit version of SFACL 4. The error will not appear there. It's nearly time for my trial to run out and for me to buy the software, which I'm basically happy to do - I just want to check this isn't going to be a huge
• Music Maker

  3 answers, most recent on 4/3/2026

  Installation Gets Stuck
  I have recently purchased Music Maker 2026 Premium edition and downloaded its setup exe from my products section. When I run it it gets stuck at Stage 2 of 11 forever (Left it overnight and it was sill at the same position next morning). Some info
• Movie Studio

  One answer, on 7/13/2025

  RE: Alteração e-mail
  I purchased license number Removed by Moderator and due to a registration error I registered the email address Removed by Moderator when it should be Removed by Moderator where I already have another product MAGIX Video Easy 3HD with license number
• Music Maker

  5 answers, most recent on 5/25/2023

  [Solved] An error occurred during export of your project.
  An error occurred during export of your project. If the error occurs again, please contact our support teamI cannot export this project to any file format, ive updated to the current I need to export this song because its important and is my final
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  Jumping in here as I'm having much the same issue. I got a new Geekom IT15 mini PC with Windows 11 and installed Sound Forge Pro 18 on it. Like Steve, one of my tasks is recording audio from my turntable to the PC - sending the audio into the phono
• Xara Designer Pro

  One answer, on 12/26/2023

  [Solved] Unable to download my bought product
  Hello, I am unable to download the version of Xara Designer Pro X (15.1) that I bought in 2018.It is still perferctly OK for my work but I need to install it on a new PC and I cannot find the installation link anywhere under
• Xara Designer Pro

  10 answers, most recent on 5/28/2025

  RE: Will not publish my webpage
  @Brian-Koncher Hi I can connect to Magix Online with Web Designer, no error messages, publishing a site goes through the process, and using FileZilla I can see that the web files have been updated, however it did take a while for the browser to get