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Thanks Too bad the website that offers to sell me the thing won't accept my credit card. Again Same thing happened a couple of years ago. I didn't know that I was that bad of a customer. If anybody knows any useful contact info of anyone in the

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

@JANET-NICOLAS Hello Janet, ....The support team told me to go to magix-info/us/support/article how-to-keep-your-video-drivers-up to date. However this page said that I was on the wrong page..... I understand you completely. This is the site Magix

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

I thought I had put the info my Profile under Signature. Ill have a look again. Here is the MediaInfo data for the firsts Video: GeneralComplete name : G:\Videos\Lin\On USB\2-054 Shib3 P1of2.MP4Format

SOUND FORGE

3 answers, most recent on 7/2/2025

RE: How to transfer to a new lap top

THANK YOU @rraud!!! That worked!! I can't express how thrilled I am!! This is my 3rd laptop including my initial one that had the software. I never installed on laptop #2 because I just didn't think I could and didn't take the time to really dig in

Off topic

One answer, on 12/15/2025

RE: [Closed] Vegas Pro annual subscription question

@faschimi For about three months by now support is basically unreachable. I recommend you ask at the official Vegas community at https://www.vegascreativesoftware.info because some developers are active over there. They might be able to solve that

SOUND FORGE

4 answers, most recent on 7/9/2023

[Solved] Sound Forge 11 Windows 11 errors

I've been using Sony Sound Forge 11 on my windows 7 and 10 pc's ok but encountered the .net framework issue trying to install it on my new w11 laptop. I understand, from another thread, this can be installed manually, can anyone elaborate on that?

Other products

One answer, on 6/27/2024

RE: [Closed] Vegas Pro 21

@Barry-Lawrence Hi, sorry you're on the wring forum, copy & paste your comment on this the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/

SOUND FORGE

6 answers, most recent on 2/5/2023

RE: [Solved] Export Custom Graphic Fade Presets from SoundForgePro14 to Pro16 Win10

@rraude From the Reg Entries examples you put in the reply above gave me enough info to import all the presets I made in SF Pro 14 into SF Pro 16! :-) This is what I did to make this happen with the info you provided after a little Googling and

Video Pro X

One answer, on 3/13/2025

RE: [Closed] V19 doesn't launch (not the first time)

@Frederick-Brown Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

SOUND FORGE

7 answers, most recent on 10/24/2025

RE: Not received product key against

@SP. Here's the answer from Magix Germany: "When purchasing a download version, the serial number is registered immediately upon purchase." @Amit-Kamble, As far as I understand it, You didn't purchase a download version, but a boxed version. You

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik I don't think there is such a bug as you suggest or this forum would have many posts with the same complaint! Your statement that use of effects goes more and more slowly would suggest that your computer is struggling to keep up with the

ACID

16 answers, most recent on 6/25/2024

RE: Acid Pro 10 can't install Microsoft Visual C++ 2013(x64)- won't update

Somewhat related info and my own update to those who care to read: https://www.magix.info/us/forum/acid-products-in-windows-11-music-studio-11-vs-pro-10-vs-pro-11--1339263/

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

@robert-watson1528 Your post has nothing whatsoever to do with the question asked by the original poster and so is considered as hijacking. If you wish to receive advice and help from fellow-users (there are no Magix staff present here and personal

Movie Studio

4 answers, most recent on 4/30/2026

RE: Premium Content

@M-J-S Hi . . . . Where are the proDAD VitaScene V5 Pro effects suite . . . . If you have not installed Vitascene the download and serial number are available as shown below. Also see this topic. . . . . I have three separate emails addresses

ACID

3 answers, most recent on 6/24/2025

RE: Waves 15 Plugins not seen in Pro 11 Suite latest build

@CharlieTweaks In this topic someone changed the VST scanner exe files inside the program folder with newer ones from Sound Forge to get Izotope Neutron running. Apparently that worked. So you can try to install the trial version of Sound Forge 18

Music Maker

3 answers, most recent on 7/23/2024

RE: [Closed] change the BPM mid track not working 2024 version and 2025.

@Jezus-Is-GOD Please, stop spamming the forum. I answered your question here: https://www.magix.info/us/forum/can-t-change-tempo-bpm-in-music-maker--1324433/#ca1943743

Movie Studio

6 answers, most recent on 12/7/2022

RE: [Solved] NewBlue Effects Bundle Have WaterMark Even After Registering

@AutumnSoul Hi and welcome to the user to user forums. Try looking at this topic. Ray.

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

@BrenyC Could give us the MediaInfo report of your source file. That will show the exact details of the video and audio. Magix has a tute describing MediaInfo's install and use here.

Off topic

One answer, on 6/21/2024

RE: [Closed] Vegas18 stops working. sends me older version to download? why?

https://www.magix.info/us/forum/this-is-not-the-vegas-products-forum-please-read-here-first--1242927/

SOUND FORGE

3 answers, most recent on 5/18/2025

RE: Sound Forge Pro Ver 15.0

@Peter-Hogarth Are write permissions enabled on your Mac storage? I don't use a Mac, but this is what Google says: Select the shared folder in the Finder. Go to File > Get Info or press Command-I. Expand the "Sharing & Permissions" section

Movie Studio

5 answers, most recent on 11/22/2025

RE: Image playback freezes after a couple seconds

@Joshua-Pyle Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Samplitude

2 answers, most recent on 1/4/2025

RE: Pro X8 - Security Code for Payment

@William-Brown1669 Hi William, Please read this link: My credit card was denied HTHRob