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@Hoa Hi . . . . I got help at that time to change the import, processing, and export to Microsoft warp . . . . Try changing the 3 settings to CPU. It is odd that you do not have Microsoft Warp has been part of Windows when DirectX 11 was introduced

Photostory

4 answers, most recent on 3/29/2024

RE: [Solved] Unlink Audio and Video Tracks in PhotoStory 2024

@ROBERT-STEPHENS Hi Robert, Unless something has changed from the version that I have, the audio part of a video clip is on one track, not on two tracks and cannot be separated. For this you would need Movie Studio Platinum/Suite. You mention adding

Movie Studio

One answer, on 4/3/2024

[Solved] Movie Studio 2024 Platinum fails to open

After a crash that caused a blue screen on my Windows 11 laptop, Movie Studio will no longer open. The splash screen appears and makes it to "Initializing Media pool".. The outer frame of the application window builds then after a pause closes. How

SOUND FORGE

15 answers, most recent on 5/8/2026

[Solved] Unable to Activate SF18 Pro after a reformat of my computer

The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in

Movie Studio

2 answers, most recent on 5/27/2024

[Solved] how to use Prodad Vita scene

HI, I have just purchased , MAGIX Movie Studio 2024 Suite, I have activated the prodad vitascene coupon, but when I try to use the vitascene there is a white bar over the clip that says can be used after activation shop-ID LE a EE.. Can you please

Xara Designer Pro

2 answers, most recent on 5/8/2024

[Solved] can't close promotional popup

I installed Xara on a Linux machine using "Bottles" (which is a "Wine" wrapper). Installation and registration was successful, but when I open the program I get the "what's new" poppup which I can't remove. Any thoughts? thanks, john

Samplitude

2 answers, most recent on 2/22/2024

[Solved] What mode to avoid inadvertently interfering with the PLAY CURSOR?

I cannot find a mouse mode that consistently allows me to move around within the workspace while the song is playing without interrupting the playback. Both the Object Mode and Universal Mode intermittently interfere with the Play Cursor; likewise,

Samplitude

8 answers, most recent on 12/5/2025

[Solved] Need Help Tuning Focusrite Scarlett for Music Studio 2017

My sturdy, stable, workhorse PC desktop in my studio finally messed itself. I had to get back up and running quickly so I got a beefed up mini-pc and a Focusrite Scarlett 2i2. I previously used an internal audio card with 2 in/2 out, so this USB

Video Pro X

One answer, on 3/31/2025

RE: [Solved] VEGAS Pro Post 21 が初回起動時から立ち上がりません

@ark-kurita Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

Video Pro X

6 answers, most recent on 8/16/2024

[Solved] split large file into two parts

Please can someone help, i have a large 19GB video and audio of of over 2hour 15min, i need to put this into two part, how do i do this under save or render. i have tried to save it but it keep the original 19gb file. this is a show part one and

Music Maker

6 answers, most recent on 1/22/2024

RE: [Solved] Red vertical time marker

@Stan-Tabor Hi The grid option is the Magnet symbol in the top toolbar John EB

Music Maker

One answer, on 10/13/2023

[Solved] (Solved) Loops Unlimited Not Working

Loops Unlimited is showing up in my subscriptions in Magix Music Maker Premium 2024 program home page, but it's not working in the store, the only option is to buy the soundpools. I have restarted Magix Music Maker Premium 2024 3 times. I tried

Music Maker

4 answers, most recent on 1/14/2024

[Solved] From Beginning Despite "Spacebar Stops At Current Playback" Checked

I just got Magic Music Maker Premium and am super excited to start off on my music journey. Only pain that I'm having is, despite having "spacebar stops at current playback" and even moving the playback around (and reinstalling the software numerous

Music Maker

6 answers, most recent on 1/22/2024

[Solved] Red vertical time marker

Hello! I'm a long-time user of Music Maker, but I just got the 2024 version. I'm unable to manipulate where the red vertical marker is placed, so I'm unable to make specific edits. Anyone know the fix?

Video Pro X

11 answers, most recent on 3/25/2024

RE: [Solved] Stuck on Scanning for Plugins - Reinstalling VP21

@Brewer-Shettles Hi . . . . very few people read the bottom of a website page . . . . Very true, and also applies to emails. Google search can be 'unreliable' at times particularly if you add 'Magix' to the search phrase, however if you search for

Photostory

3 answers, most recent on 5/20/2024

[Solved] Mixing down issue

I created a slideshow with photo story but when I export it and create a windows media file of it, two thirds of some of the videos are cropped off. Like I can only see a third of the video, like it's been cropped off and I can only see the left

ACID

8 answers, most recent on 12/4/2023

[Solved] Update to ACID Music Studio 11

The product tells me that there's an update, but the first thing it tries to install is the Microsoft Visual C++ 2013 x64 redistributable, which fails. This is already installed, but the installer is trying to install it anyway. I can't get past

Movie Studio

7 answers, most recent on 9/8/2024

RE: [Solved] Install issues

@James-Kinard Hi As you have the full version of the program, we are back to @emmrecs comment: ...go to Help>Install extra content and show us a screenshot of the list that opens. It should look like this when all features/extras have been

Video Pro X

12 answers, most recent on 4/23/2025

[Solved] Media Pool - Display options (backup Program settings)

Oddly, this problem seemed to occur about the same time in my VPX16 and MMS2024. In the Media Pool, there are 3 display options; List, Details and Large Icons. I typically have it set to Large Icons. Lately I noticed that when starting either

Music Maker

7 answers, most recent on 6/13/2024

[Solved] I keep getting error message "audio engine inactive " from VST plugin.

Hi, I use Magix Music Maker 24 Premium and have Superior Drummer 3 installed as VST plugin. It always worked fine, until I updated MM. Now there is no sound from the plugin and the message "audio engine inactive check your audio device" pops up in

Movie Studio

7 answers, most recent on 11/15/2023

[Solved] New purchase is crashing

I've just bought Movie Studio 2024 Platinum and it crashed when I open it. I have a version of Movie Studio 14 Platinum on my PC, which I can't uninstall, and has the error "The is a problem with this Windows Installer package. A DLL required for

ACID

2 answers, most recent on 11/17/2023

RE: [Solved] Cannot download ACID Pro 11 Suite

I figured out the issue. My Internet was spotty due to outages with my ISP connecting to their backbone provider. No further help is required

Movie Studio

3 answers, most recent on 3/12/2024

[Solved] How to COMPLETELY uninstall MEP | So can do a clean re-install?

I have MEP Pro Plus (2022).The program has developed a bug which now causes it to freeze-up for 10-seconds, approx 30-seconds after the program is opened...Every single time (no matter what video is loaded / or even if there's no video at all