• Music Maker

  9 answers, most recent on 1/4/2024

  RE: Pro version not loading
  @Rae-Stonehouse Hi, the system says I need to have Premium installed, which I do.  Just how did you install Premium Edition 2023? There is no Premium program. See this tutorial: Did you activate Premium Edition 2023 in the program as I indicate in
• Photostory

  One answer, on 10/26/2022

  Phone Number for technical support from MAGIX
  I am looking for the phone number for technical support from MAGIX. Is there a 1-800 number for technical support in Canada?
• Movie Studio

  31 answers, most recent on 7/9/2024

  RE: How do I redo an audio track in Movie Studio 2024 Platinum?
  Hi Eric. I do understand that for some people who have not had much experience with computers all of this can be daunting. What you may not realise is the people who have been trying to help you are also (mostly) older or at least retired. I myself
• Movie Studio

  25 answers, most recent on 10/22/2023

  RE: Movie Studio 2023 freezing with 4K input
  As requested profile updated The help/about info gives the program that works as Movie Studio 18 Platinum 18.1.0.24 The files being added are all MP4 files as created by a Panasonic Camcorder. It does not freeze after any particular file. From Media
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @johnebaker @AAProds Hi, I'm definitely not an expert on video capture as you will see. I managed to make the capture device work, then not work... Right now, it's not working. I'm becoming an expert on plugging, unplugging...repeat, hoping that the
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Hi all, @Can-Dive Metro is one of our two local food stores and it's a big chain: And here is the view when you come out the door: So, please, no Metro video. @Reyfox Exxon, as in Exxon Valdez? We have Esso in Canada and I got gas there in
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @Can-Dive An update: I tried the 57 file on my Win10 machine with MM 2024; no audio. I tried the 57 file on my Win 11 laptop with MMS 2025: also, no audio. I don't have as much #$%^ on my laptop. The audio codecs on the laptop according to
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  My GSpot won't open that 57 file either. Here's my GSpot Audio list: 0x7000    3COM NBX    3Com Corporation 0x00FF    AAC    - 0x0002    ADPCM    Microsoft 0x0103    ADPCM    IBM AVC Adaptive Differential Pulse Code
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @johnebaker GSpot won't show those files. MMS 2025 will load 0057 but 0058 gives this msg. But does show the thumbnail. VPX14 will load both. (So will VP22) VLC Player tells me this for 0058 (both MPC & VLC player play both files) This is
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @Can-Dive , @AAProds I hope this is the right list. Audio:   0x0000    unknown    -0x0001    PCM    Microsoft0x0002    ADPCM    Microsoft0x0003    IEEE FLOAT    Microsoft IEEE7540x0004    VSELP    Compaq Computer Corp.0x0005    IBM CVSD    IBM
• Rescue Your Videotapes!

  33 answers, most recent on 7/28/2022

  RE: VHS capture quality is very poor
  @AAProds Hi Al. I think there may be a misunderstanding here. Surely once an artifact is encoded into a file it can't then be filtered out in the ordinary sense. This is one reason I would like to see a copy of the mxv file rather than an MP4. I am
• Movie Studio

  15 answers, most recent on 8/10/2022

  RE: I currently Have ver 16 of movie studio would like to get the 2022 ver
  @Bill-the-repair-guy Hi, You indicated that you have Movie Studio 16, which I take to mean Vegas Movie Studio 16, not Movie Edit Pro. Is this correct? If so, then remember that Vegas Movie Studio and Magix Movie Studio are very different products.
• Video Pro X

  31 answers, most recent on 4/28/2022

  RE: Export Options
  @AAProds @Antoine-BBTV @emmrecs Hi Antoine. Al, (AAProds) makes some good points and almost answers his own question of why Coding Quality is set to Average rather then best Only six out of ten people in the world currently use the internet either
• Movie Studio

  179 answers, most recent on 4/16/2022

  RE: Video Pro X12
  @Photo_G @Reyfox Hi. Magix is number one by a large margin within the EU. Adobe highest user base in the USA and Canada. Sony is referring to Vegas. I've no idea why but the 'Sony' tag persists. Their accounts could also be separate from the Magix
• Audio Cleaning Lab

  One answer, on 3/4/2022

  SF Audio Cleaning Lab 4 - ok to buy new, cannot get upgrade in Canada
  Hi, Here is an interesting one, probably an error in the Magix web site design. I can get Sound Forge Audio Cleaning Lab 4 New (Canadian website), but if I click on Upgrade, I cannot, as "This product cannot be shipped to your country
• Movie Studio

  10 answers, most recent on 7/7/2022

  proDAD VitaScene V4 LE
  I've just spent a frustrating week communicating back and forth with Magix Support, and I thought I'd spare others the frustration. If anybody has tried the effects included with proDAD VitaScene V4 LE after successfully activating it, you might
• Xara Designer Pro

  20 answers, most recent on 2/12/2022

  RE: refund required due to false promotion of cost.
  @PATIENT-X Hi Stephen, It would be helpful if you could pass along the message to Magix that a dollar in Canada or in Australia is a dollar is assumed to be local currency. For us, a US dollar is a 1$USD, not just 1$. Magix should always show the
• Movie Studio

  26 answers, most recent on 2/18/2022

  RE: Can't open MS15 files in Movie Studio Platinum 2022
  @TrekT Hi, I have 2 bad news for you. 1.- Movie Studio 2022 (21.0.1.92) cannot open VF projects created in Vegas Movie Studio 15 16 and 17VMS 2022 sends an alert message indicating that the VF file format cannot be read.I confirm that this version
• Music Maker

  5 answers, most recent on 11/28/2021

  RE: Music Maker Premium Edition 2022 pricing
  Thanks browj2, I'll do that. I seem to recall that Magix didn't recognize Canada and I would just choose US wherever country was asked for. I also vaguely recall that they would accept Canadian dollars at par with US. Not now, unfortunately.  
• Video Pro X

  122 answers, most recent on 11/21/2021

  RE: Proposed new computer specs for using VPX
  @AAProds Hi Alwyn, Thanks for the comment. Would it be better to go for a larger monitor, say, 32in? It would probably block out too much of the view from my window. I will try out my wife`s monitor. The first startup was not without incident. My
• Video Pro X

  122 answers, most recent on 11/21/2021

  RE: Proposed new computer specs for using VPX
  Hi all, I haven't plugged in the computer yet. I just spent some time looking at 4K monitors at my wife's suggestion. Here is one that is not expensive, on sale, and looks like it would be much better than what I have. LG UltraFind 27" 4K Ultra HD
• MAGIX

  16 answers, most recent on 11/25/2021

  RE: Patches for Video deluxe, Video Pro X and Photostory Deluxe 07.10.2021
  @emmrecs @CubeAce Hi, Guys, to avoid all confusion, the international date format should be used - YYYY-MM-DD - by everyone. Ray, thanks for indicating that the UK format is DD-MM-YYYY. I did a search to check and "...in British English, dates are
• Movie Studio

  One answer, on 10/5/2021

  RE: codec active problems
  @Nikola-Koletic Welcome to the Magix user to user forums, so not a contact for any Magix staff and the site is not ours. The codec is the same for any country in the world but I assume you mean you have problems finding the appropriate price for
• Movie Studio

  One answer, on 10/5/2021

  codec active problems
  Hello   I need MPEG4 codec for Europe / Croatia. On your side i can buy only for US and Canada.   Please help me