• Movie Studio

  5 answers, most recent on 9/3/2025

  RE: [Solved] Question: How to add new font to Magix Movie Studio 2025 in Windows?
  @tony-r Hi I have had the similar issue with a different TrueType (TTF) font Assuming you installed the font for All users, if not do so, reboot your computer with a full restart - Windows icon, Power icon, Restart this should rebuild the icon
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• ACID

  One answer, on 8/17/2024

  sharing files between DAWs and over the internet
  what is the best way to share files with a collaborator who uses a different DAW and thru the internet / Email /WeTransfer?
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 OK. In case you didn't try to delete/rename the musicmaker.ini file to reset the program settings, I suggest you try that as well. It should be located in the \AppData\Roaming\MAGIX\MM2026_Premium\ folder. But you'll find this file only if
• Music Maker

  13 answers, most recent on 1/9/2024

  RE: [Solved] Purchased soundloops not accessible via offline computer
  @D-C4557 Ok, if you used mxcogg files in your projects, you probably cannot get it to work again without internet.
• Movie Studio

  4 answers, most recent on 12/14/2025

  Magix Hub
  Hello. I have MAGIX Video Deluxe 2026 Premium (v 25.0.1.248 UDP3). I have an issue with entering to the Magix Hub. After clicking on the "Magix Hub" button, an animation with dots shows, and nothing more happened. I waited for about 10 minutes with
• Music Maker

  One answer, on 3/14/2025

  RE: soundpol bought in produserplanet
  @Morten-kaarvand Can Music Maker Jam load files from your phone/tablet? If yes, them simply download the ZIP file via your Internet browser from ProducerPlanet and extract it. Then load the files into your project.
• SOUND FORGE

  2 answers, most recent on 6/2/2024

  RE: [Solved] software claim no internet, when there is no problem with my internet
  @Gary-Burton3184 Maybe your firewall is blocking the connection? Try to disable Windows Defender temporarily or try to run Sound Forge as administrator by right clicking on the program icon. Is TLS encryption enabled on your
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  cheers John   i followed instructions i sourced on internet but i could not get automatic placing of srt files my video is an hour long i cannot do sub titles manually the video is medical and the patient is broad scottish accent we thought with sub
• Other products

  One answer, on 12/22/2025

  [Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file
  (sorry for my english, i'm doing my best) Hello,On december 2nd i buy the pack VEGAS Pro Suite 23 to do video editing for the company where i work in France. When attempting to install the software on a professional workstation, the installation
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @me_again Arrgh, there's nothing like having an early adopter as an internet friend! Good work Andy, let me know when Magix gets that Neat Video patch out! 😀😀😀
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  @johnebaker @emmrecs @AAProds Hi, I think that it's even worse. What I see in the log is: ...\OneDrive\Desktop\... so the Desktop is on OneDrive and the files are on the Desktop. Is this possible? @JIM-MAXIM Hi Jim, Could you please learn how to
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hi In addition to the Internet settings @SP. gave you, there is a second Internet setting(s) which require turning on for some older software: . . . . I'm shocked that there's no support at all (at least here I did got some
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . . This would suggest: The Antivirus (AV) program is
• Movie Studio

  6 answers, most recent on 5/30/2025

  RE: Cannot get to Activation
  @Kat-Rhein As @johnebaker explained, the Computer ID is required only if you are trying to activate your software "off-line", i.e., you are attempting this whilst the computer with this software is NOT connected to the internet. This ID cannot be
• ACID

  2 answers, most recent on 11/17/2023

  RE: [Solved] Cannot download ACID Pro 11 Suite
  I figured out the issue. My Internet was spotty due to outages with my ISP connecting to their backbone provider. No further help is required
• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  [Solved] Geen geluid bij overdracht VHS-band
  Ik heb net Magix videosaver 2023 geïnstalleerd. Ik ben nog niet vertrouwd met dit pakket en ken dus zeker niet alle settings en afhankelijkheden.Dus hoop ik op steun vanuit dit forum. Ik heb nu voor een eerste maal het programma gebruikt om een
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>
• SOUND FORGE

  11 answers, most recent on 3/1/2025

  RE: Sound Forge Pro 18 MAGIX Hub Text to Speech downloads are White Noise
  This seems to work. If I open my pdf file in my internet browser (Firefox) and I drag and drop one page of text into MAGICHub, the program creates the proper speech file (see attachment).
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Ok, I dig a bit more on that link @AAProds shared and did a bit of search on internet and seems that basically GTX 1650 Super does not support interlaced encoding any more. So, my question here is: if there's a 1080p24 setting chooseable for
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  Okay, now I understand what is happening. Microsoft 11 is refusing installation of any programs. There are numerous posts all over the internet that explain how to get around this, and I have been trying for hours now, but nothing works. I was told
• SOUND FORGE

  9 answers, most recent on 10/7/2023

  RE: [Solved] SFP15 uninstall / reinstall failure
  @Kev38 This error message? https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/
• Movie Studio

  13 answers, most recent on 12/31/2024

  [Solved] Cannot Install Movie Studio 2025 Platinum: Error-1
  I was moving the software to a new machine, so I logged into my account and deactivated the license on the old machine. When installing on the new machine (Win 11 Enterprise 24H2), it fails consistently with Error-1. Here's what I have done thus far