• Other products

  2 answers, most recent on 6/1/2025

  RE: [Solved] Do I need to deactivate Independence Pro?
  @Haruyashi To my knowledge, Independence included in Acid (downloaded via the Help menu) only works inside Acid, so there isn't any need to deactivate it. And, in my case, my standalone serial number for Independence starts with P2, which cannot be
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @paulsweigert Hi. That file extension is proprietary with that drone and the DJI Osmo360 . Adobe Premiere Pro (via Plugin) can edit those files as far as I know but video editing choices are at present rather limited if you do not use the DJI
• SOUND FORGE

  2 answers, most recent on 5/12/2026

  RE: Recording
  @Oscarius Is your recording folder maybe synchronized to the Microsoft cloud via OneDrive? If OneDrive tries to upload the file during recording, it would explain why it suddenly stops working. Besides that, your computer is massively underpowered
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  The following information is now available in the support section: https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Video Pro X

  2 answers, most recent on 10/25/2024

  [Solved] Latest / Current Version of Pro X 13?
  Is 19.02.155 (UDP3) the latest version, or should I download the full program from the Download Center and reinstall? When I select "Help...Update online" via my current version nothing happens. Thanks!
• Music Maker

  4 answers, most recent on 3/10/2025

  RE: Arranger Volume Indicator
  @David-Barselow Is the track header minimized? If I remember it correctly you can change it's size via the keyboard shortcut SHIFT and TAB or via the View > Arranger menu.
• Samplitude

  One answer, on 10/13/2025

  RE: Object Forground is not showing the visual.
  @jeremy-smith You can reset the program settings Samplitude Pro X8 and Samplitude Music Studio via the Help menu. In earlier versions you need to import the default program settings in the Samplitude system settings.
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Try resetting the program settings to their default values via the Help menu. That's like a clean, fresh install.
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  I got billed for an annual subscription "renewal" that I never signed up for...I contacted support via email and requested a cancel but get no response...I never use the product, do not want the product and want a cancel and a refund...I tried
• Video Pro X

  One answer, on 1/11/2026

  RE: "Mixdown - Please Update Your Graphics Card Driver"
  https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will
• Music Maker

  2 answers, most recent on 9/1/2024

  RE: [Solved] really laggy - freezes up - running on a high spec machine
  @Jerome-Trutmann Lagging is caused by another software running in the background. You can usually circumvent this by starting the app as administrator via the right click menu or by disabling the text cursor indicator in the Windows settings.
• SOUND FORGE

  8 answers, most recent on 9/30/2025

  RE: Sound Forge 18 - questions before buying
  Text-to-Speech seems to be only a integration of MS Voices. It only works online via Magix Hub - and you have only 5.000 Characters. If you need more capacity you have to buy them.
• Samplitude

  2 answers, most recent on 11/10/2024

  RE: [Solved] Upgrade to Samplitude X8: deceptive advertising?
  @jan99 I think it should work fine in X8 if you install and activate your instruments via the 2023 version. So please install both version of Music Studio. Vita Instruments purchased in the Music Maker in-app-store work fine if you enable the
• ACID

  One answer, on 11/12/2024

  Deploy ACID via Intune
  Anybody managed to deploy Acid in a school setting? either via Intune or another means?
• Samplitude

  One answer, on 10/8/2024

  RE: [Solved] Waveform sizing.
  Dear customer, we have adjusted the behavior because it does not follow the logical signal/gain flow. The old behavior can be restored in the program settings via “Design project settings” using the drop-down menu. With kind regards Your Pro Audio
• SOUND FORGE

  11 answers, most recent on 5/26/2025

  [Solved] Volume automation - Sound Forge 18 Pro
  Is it possible to tie automation to a hotkey? I want to be able to select a breath-intake in voiceover audio, then press a key to lower the volume by, say, -8 dB. In REAPER, I can do this via user-defined actions, but I don't see a way to do it in
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  @Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding
• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• Movie Studio

  13 answers, most recent on 9/8/2025

  [Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  Thank you john for the suggestion. I exported a file as suggested and I was able to export it as H.264, on the 'edit' screen, importing that file back into MMS 2024 still throws up the same message in the 'burn' screen. I was also able to export via
• Video Pro X

  22 answers, most recent on 5/10/2025

  [Solved] Crash Log does not open
  Oddly, when I crash VPX and restart it, the Crash Log window pops up where you can view the log and/or send it to Magix Support. For some reason, clicking on the display button doesn't open anything. A crash log has been created, and I can find it
• Samplitude

  2 answers, most recent on 7/21/2025

  [Solved] Soundcard Options
  I'm about to replace my old laptop (because it will not support Windows 11) on which I use Samplitude X8. Currently I have an onboard soundcard. My question - does the replacement (either laptop or mini PC) need to include an onboard soundcard, or
• SOUND FORGE

  3 answers, most recent on 9/16/2025

  RE: Pitch Bending and Speed Distortion after closing file "Drunken VO"
  @matt_locker-01. Are you sure it's the same setup? I mean, Windows 10 and 11 install updates regularly, which can lead to problems with very old software. Maybe try running Sound Forge 10 via Windows 7 compatibility mode.