• ACID

  18 answers, most recent on 8/25/2024

  RE: Acid Pro 10 VST scan error message
  @Vern-Oner Does is help if you run Acid as administrator by right clicking the program icon? I still recommend that you also try to install Acid in another directory that isn't as tightly secured as the Program Files directory, for example
• Movie Studio

  27 answers, most recent on 4/20/2025

  [Solved] Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  I could load, edit, and save MP4s. Then, suddenly Movie studio 2025 stopped working like normal and asked me to activate the Mpeg 4 codec. I couldn't do it and got this message: "The activation of MPEG-4-Codec failed. If you are using the program as
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  This is a new computer with up-to-date Window 11. Nothing is wrong with it. Check your Security-->Protection History for any blocking? Some recent W11 updates may have changed the access to required directories.
• Music Maker

  9 answers, most recent on 5/21/2025

  RE: Trying to get Magix Music Maker 12 Deluxe running
  @james-b8987 Try installing it on a 32 bit Windows operating system. I'm pretty sure the disc copy protection isn't compatible with 64 bit operating systems. I think it should work if you install it on VMware with Windows XP or Vista. VMware can
• Movie Studio

  18 answers, most recent on 5/5/2024

  RE: Movie Studio 2024 Suite Ultimate Bonus proDAD Vitascene V5 Pro fail
  Got it! Thanks Ray! Without knowledge of DISGUISE V1 I examined the directory-structure in ...\proDAD\Disguise-1.5\Resources. I found a 'de' directory and a 'en' directory. My Disguise 1.5 executable is set to 'English' at installation, and all
• SOUND FORGE

  7 answers, most recent on 3/5/2025

  RE: Channel Converter Presets not recognized after Windows 10 reinstall
  @GiorgioV Hmm, good question. Did you install the Software into the exact same location? Maybe the presets are bound to their directories. To my knowledge all presets are stored in the Windows registry? But I'm not sure how this works on Sound Forge
• Photostory

  8 answers, most recent on 1/27/2024

  [Solved] Photostory 2024 wont load
  Having used Photostory 2024 previously, I tried to start a new project and it crashed when I selected the directory with net new pictures. Now the program will not load past "Initializing Slideshow...." . If I hit "ESC" it will open "Create Project"
• Music Maker

  One answer, on 7/12/2024

  RE: soundloops not playing
  @Ryan-Keeling Try rescanning the Soundpool directory in the program settings of Music Maker.
• Movie Studio

  8 answers, most recent on 2/19/2025

  RE: Burning Disk
  @Ray-Lang Hi I suspect the reason why you are not getting the ISO file is because you are setting the Encode in directory option, shown below - this only creates the folders you are seeing. Once you get to the dialog below click the Burn icon
• Video Pro X

  12 answers, most recent on 4/23/2025

  [Solved] Media Pool - Display options (backup Program settings)
  Oddly, this problem seemed to occur about the same time in my VPX16 and MMS2024. In the Media Pool, there are 3 display options; List, Details and Large Icons. I typically have it set to Large Icons. Lately I noticed that when starting either
• Music Maker

  2 answers, most recent on 7/26/2024

  [Solved] Inputting activation code not upgrading past trial version
  I have a Serial Number for MX Premium from years ago. The previous version of Music Maker allowed me to input my code into the trial version to upgrade it's features. Music Maker 2025 Premium tells me that all those instruments are already owned and
• SOUND FORGE

  No answers, created on 12/15/2025

  Plugins shows a same generic control panel instead of a dedicated GUI
  a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window
• Samplitude

  14 answers, most recent on 10/14/2024

  RE: Vita corrupted. Samplitude won't allow re-download to reinstall
  @SP. I was trying to use World flutes, and I tried Analog Synths and one of the drum kits. Tried your suggestion. It failed. I still can't download or install ANY of the Vita stuff. If I tick the "Demo projects" button, the Vita 2 and Vita 2 add-on
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Good morning. I still have no website, although I can see files sitting on the OVH server. I'm trying to upload a screenshot but all I get is an error message at the moment. Have tried a png and a jpg version but both giving error message. What am I
• Music Maker

  14 answers, most recent on 6/10/2024

  RE: Music Maker begins to lag, eventually crashing after opening store.
  @AJenn Have you checked the folders in the program settings? Make sure they are not located in an OneDrive directory.
• Music Maker

  9 answers, most recent on 7/3/2025

  RE: Music Maker Premium 2024 Gives two errors when trying to load Projects
  thank you for your help, i reset the program and moved all my files to music maker directory and works ok, thank you.
• Music Maker

  14 answers, most recent on 6/10/2024

  RE: Music Maker begins to lag, eventually crashing after opening store.
  @AJenn Navigate to File > Settings > Program Settings > Audio/MIDI. Here select an ASIO driver, for example the Music Maker ASIO driver. Click on the Advanced button to open the driver settings. Select your audio input and audio output and
• Music Maker

  5 answers, most recent on 6/23/2024

  RE: Music maker 2025 premium qt and open gl 2 issues
  i searched for the files listed in the error page attached and the files listed are in the directory of the install . . . in the program folder.
• Movie Studio

  3 answers, most recent on 12/11/2025

  RE: Boris FX (bcc) keep listing
  Reyfox, Thanks for the reply. Deleting the files in the first directory you suggested did eliminate the effects, but not VDL listing them. Going to the control panel and deleting the Boris FX there did result in eliminating the boris fx in VDL...
• Movie Studio

  26 answers, most recent Yesterday

  RE: Message: Could not find a part of the program. Please install again.
  Did anyone solve this? My Video deluxe 2026 Premium now doing it. Full uninstall and reinstall etc to no avail. Yes I use OneDrive but only for storage - no local directories are located on the OneDrive. And I sign in with a local account - Windows
• Other products

  4 answers, most recent on 4/17/2024

  RE: magix Video saver freezes up when the analog input screen pops up.
  @Gerald-Wise Have you tried to change the directory where all your recorded videos are going to be stored?
• Video Pro X

  3 answers, most recent on 3/27/2026

  Program Settings irritations
  I recently upgraded from Pro X 15 to Pro X 17 on my Windows 11 machine and there are a couple subtle program issues that are irritating. 1 - File Open or Ctrl Q now opens a splash screen instead of going directly to a Windows Explorer dialog. The
• Photostory

  8 answers, most recent on 1/27/2024

  RE: [Solved] Photostory 2024 wont load
  Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the
• Music Maker

  9 answers, most recent on 7/3/2025

  RE: Music Maker Premium 2024 Gives two errors when trying to load Projects
  @NoMagic It's possible this might be caused by the directory where you saved your project. Does it load fine if you run Music Maker as administrator by right clicking on the program icon? If yes, then this likely means, that your non-administrative