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@David-Cowan It is very difficult for fellow-users to directly help with this problem - we cannot see your computer, after all - but have you tried completely disabling your antivirus for the duration of the time it takes to download and install VdL

Movie Studio

2 answers, most recent on 8/7/2025

[Solved] WRONG VERSION

On 16 July 2025, I paid into your account the amount of 59.99 € to purchase the Upgrade MAGIX Video deluxe 2025 Ultimate as per attached Invoice No. Removed by Moderator and Receipt No Removed by Moderator. I downloaded the exec file and after

ACID

3 answers, most recent on 3/6/2025

RE: [Solved] Loop Library

@fawtz You first need to download the loops via the Help menu.

SOUND FORGE

3 answers, most recent on 7/2/2025

RE: [Solved] How to transfer to a new lap top

You need to have a Sound Forge 9 Audio Studio installation file to install on another PC. If it was registered with Sony when you initially get it, log into the Magix Service Center> My Products to download. SF-9 AS is also available to download

Music Maker

3 answers, most recent on 9/30/2024

RE: [Solved] Feature queued for download forever

Hi, emmrecs, thanks for responding so fast (and apologies for me only answering now :-). I'm still rather new to MM (started running through the MM tutorials on your website), so I hadn't even noticed yet that it has a download tab. Anyway, here's

SOUND FORGE

5 answers, most recent on 2/28/2026

RE: 사운드포지17 다운로드 안됨

@seongmin-kim 영어 번역 때문에 어느 단계에서 더 이상 진행할 수 없는지 정확히 이해가 안 됩니다. 이메일에 있는 링크를 통해 다운로드 관리자 도구를 다운로드하셨나요? 다운로드 관리자를 컴퓨터에 저장한 후 실행하셨나요? 다운로드 관리자가 Sound Forge를 다운로드하고 설치했나요? Sound Forge가 실행되지 않는 건가요, 아니면 다운로드 관리자가 실행되지 않는 건가요? Due to the translation

SOUND FORGE

8 answers, most recent on 1/20/2026

[Solved] Sound Forge 365 activating and registering

Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I

ACID

9 answers, most recent on 1/24/2025

RE: [Solved] Won’t install Sony acid 7

@NTC-LAIDLER Did you download the installer from your Magix customer account?

Movie Studio

2 answers, most recent on 11/29/2025

Download from Cloud Import Fails

Hi, I get random behavior from the Download function in Stock Media on Magix Hub. A few have worked, now they are very intermittent. I try closing software, logging out of my account, etc. When I click on Download (either resolution), it says

Movie Studio

8 answers, most recent on 12/27/2025

[Solved] Error while downloading covers from the store ...

My computer died a hard death, so I got a new one and I am re-installing everything. After installing Movie Studio 2025 Suite, when I click on then Effects menu, I get an error message that says "Error while downloading covers from the Store. Please

ACID

3 answers, most recent on 8/30/2025

RE: [Solved] Acid Music Studio 10 - Cannot Register on New PC

I tried registering again and noticed this time that the window said I had 26 days, so it's definitely counting down from 30 days. I did some more reading here in the forum and found that I could go to my Magix account and download a copy of the

Photostory

2 answers, most recent on 10/19/2025

free music to download

Someone recommended to me a free music download system. I have forgotten its name. Can anyone give me the name of a simple free music download

Other products

One answer, on 11/17/2025

RE: [Solved] Unable to install Independence library on PC (parallels) or Mac

UPDATE: Despite the above warning screens, I have come back to the computer a couple of hours later to find a message saying the library install was successful. And it all works. Might have been user error, but not sure how. Maybe it was downloading

Video Pro X

3 answers, most recent on 3/17/2026

RE: add-ons

Good morning, I need to download a copy of the invoice for the product purchased to submit to the consulting firm for the 2025 financial statement. Could you tell me how and where to download it? Thank you.

Movie Studio

6 answers, most recent on 11/27/2025

RE: [Solved] Cannot install Video Deluxe 2026

@Todd-Crandell Welcome to the Magix users forums. The first "port of call" for support is almost always these forums, where users assist each other where they are able to do so. First, in order to try and help you can you give the full name of that

Other products

2 answers, most recent on 11/2/2024

[Solved] Vegas Pro 22 Won't Download

Vegas Pro 22 won't install and is stuck at 0%. It won't "Continue". I realized I was trying to download Version 22 from within Version 21 without having purchased 22 first, and the installer deleted Vegas Pro 21. I went and paid for Version 22

SOUND FORGE

5 answers, most recent on 10/7/2025

[Solved] Missing DLL for Sound Forge Pro installer

I have messed up my instance of Sound Forge Pro 18. The app runs mostly OK, but there are some issues that I think are best fixed by re-installing the app. I have the installation file downloaded to the \Documents\MAGIX

Music Maker

4 answers, most recent on 1/8/2026

RE: [Solved] Probleme saisie n° de serie

@Philippe-LeBannier Si vous saisissez le numéro de série ici, vous obtiendrez le programme correspondant sous forme de lien de téléchargement : https://www.magix.com/fr/assistance-technique/mon-service-center/telechargements-de-produits/ If you

ACID

One answer, on 4/3/2026

Acid pro 11 download installer not working

Hi all, I understand Magix no longer own acid hence no reply to support requests and I`m hoping someone can help here as I need to install on another laptop and the installer will not download. I`ve a paid for version with legit serial and am so

Movie Studio

One answer, on 4/18/2026

RE: impossible de l'nstaller pouvez vous m'a

@dominique-b5692 Quel message d'erreur s'affiche ? Le téléchargement est-il bloqué à 0 % ? Dans ce cas, il est fort probable que votre pare-feu ou votre antivirus le bloque. Le téléchargement devrait fonctionner correctement si vous utilisez

Movie Studio

6 answers, most recent on 11/27/2025

[Solved] Cannot install Video Deluxe 2026

I just purchased and downloaded Video Deluxe 2026, on my Windows 11 laptop. But when I try to run the .exe file, it opens a window briefly, shows 0% progress, and then the window closes. It will not install. Where do I get product support? Thanks!

Video Pro X

2 answers, most recent on 10/25/2024

[Solved] Latest / Current Version of Pro X 13?

Is 19.02.155 (UDP3) the latest version, or should I download the full program from the Download Center and reinstall? When I select "Help...Update online" via my current version nothing happens. Thanks!

Audio Cleaning Lab

2 answers, most recent on 10/2/2025

[Solved] ACL 2005 won't recgnise the CD drive on my Windows 10 PC

I need to download the fix for outdated CD burner drivers in ACL 2005. I was able to do so on my previous Windows 10 PC but now the that support option doesn't seem to be available from Magix anymore. Can anyone help please?