Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Paul-Fegan You can get the paid upgrade from SF18 to SF 2026. Currently there is also a 25% off spring sale at Boris FX In case you purchased SF18 in 2026 the upgrade will be free. If this applies to you, you need to ask Boris FX customer support

Movie Studio

25 answers, most recent on 8/7/2025

RE: Any decent support for Insta360 videos yet?

Prores has to be certified and licensed by Apple. So guessing there is some money involved in it. I'm sure that if Magix thought that it would help sales of VPX, it would happen. But in a consumer editor? Nah.

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes we will do something for you, as Europe customer Uk- Germany. now it's I don't know I just feel it's

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@emmrecs I'm sure you're correct Jeff. If they're true to form with past versions, if you want bugs fixed, buy the new version. Great for sales but not so great for customer loyalty although, to be fair, this problem isn't a bug it's something

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

Thanks Jeff for your advice.I must say all what you wrote I have tried. Twice they requested for my address promising to resend the order. They never provided me the courier or parcel ID with a tracking code, though I was asking for it. I think the

Movie Studio

2 answers, most recent on 11/24/2025

Magix Products back to Steam?

Movie Studio 2023 Platinum was the last MAGIX product released on Steam. It would be great if Video Pro X17 or Video deluxe 2026 Ultimate were available for sale on Steam.

Music Maker

8 answers, most recent on 12/30/2025

Soundpool problem

I haven't been able to use Soundpool for almost two months. I bought MM 2026 for 99 euros on this sale. I've been writing to Magix for two months and it always works for me, but I can't reach a real person to solve my problem. After installing MM

SOUND FORGE

3 answers, most recent on 3/16/2025

RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1

tried the incognito thing and got the same results. Is there a phone number where I can call sales and do this the old fashion way?

Music Maker

2 answers, most recent on 4/28/2024

RE: [Solved] I need to update my payment card details

@Tony-Savage You might need to contact sales support if you cannot enter a new card number during the checkout. The address is Infoservice@magix.net

SOUND FORGE

2 answers, most recent on 4/24/2026

RE: Buying serial number to activate SFAS 17

@Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party

Rescue Your Videotapes!

One answer, on 1/22/2025

RE: Serial number registered to another email

@James-Nicholas You need to contact sales support at infoservice@magix.net. They need to give you another serial number

Samplitude

2 answers, most recent on 10/27/2025

[Solved] No puedo editar MIDI

Hola, tengo Magix samplitude studio 2019. De repente mi editor MIDI no me deja editar las notas MIDI, ni alargarlas ni marcar cuanto quiero que duren. Con el Draw Pencil solo me deja poner una nota corta, como si editar en una batería y no en un

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

@Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with

Video Pro X

2 answers, most recent on 9/20/2024

[Solved] Reinstall Ultimate Traveler Package in Travel Maps

I have upgraded my Travel maps program and now no longer have access to some of the Avatars that I used to have(they are locked). It says I have to buy "Ultimate Traveler Package" but it is not for sale anymore. I do have access to download the

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

I am in an endless loop trying to reply to a ticket I have open.Following the initial reply to my response, I keep getting a replyNote: If you would like to add further information to this ticket, please use the following subject: I add just the

Video Pro X

One answer, on 4/19/2026

Activation confirmations

Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software

MAGIX

34 answers, most recent on 3/31/2026

New "owners/developers" of Sequoia, Samplitude and Music Studio.

I've just received an email from BorisFX confirming the sale to them of Sequoia, Samplitude and Music Studio. I quote: The entire team, including developers, engineers, product leadership, and support staff, has made the move. We’ve formed a new

Photostory

11 answers, most recent on 2/5/2025

RE: Adding my own music

Thank you for your prompt reply. Do you know where I CAN purchase them? I presume from what you say that Apple has a sales outlet on line...

Movie Studio

16 answers, most recent on 8/20/2025

RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

@Bernardo-Sala Hola . . . . Me sale un error pero sigue instalando . . . . ¿Cambiaste la ubicación donde está instalado el efecto, debería estar en la carpetaC:\Program Files\proDAD\Vitascene-5.0 ? Si no es así cierre el editor de vídeo, desinstale

SOUND FORGE

8 answers, most recent on 9/30/2025

RE: Sound Forge 18 - questions before buying

Interesting, John. Do you have any inside info on what the update will be??? 😁 Also, I suspect it will be full price and may not be on sale for a while. Thanks.

Samplitude

2 answers, most recent on 11/9/2024

[Solved] Instruments not downloading and installing

I've just recently purchased the Samplitude Pro X8 Suite during the Black Friday Sale, and I've installed everything without too much trouble. However, I'm hitting a road block when I attempt to download the remaining Vita instruments, Independence

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

I admit defeat. For the 3rd or 4th time the bots say they have insufficient information to understand my problem so can I please send everything about the issue and the PC yet again. I have done this several times under the same case number. I