• Off topic

  163 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 you appear to think being a moderator gives you licence to insult the users. I am wholly prepared to offer an apology to any user who thinks I have entirely unknowingly insulted him or her, so please give more details. Jeff
• Video Pro X

  One answer, on 12/16/2025

  RE: [Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update
  https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/
• ACID

  One answer, on 5/28/2026

  RE: Serial number
  @ronie-d Welcome to the Magix user to user forums, so not any contact for Magix staff.. ACID Pro is now produced by BorisFX so is no longer a Magix product. Where did you buy the software? The seller should have provided you with either a serial key
• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @jesse-b Welcome to the Magix user to user forums. Which Magix product are you asking about? JeffForum Moderator
• Samplitude

  3 answers, most recent on 5/3/2026

  RE: independent sampler
  @cory-holtz Welcome to the Magix user to user forums. If you search for Independence Pro from Magix you will find various links to the product. BUT, it has not been updated for several years and reports suggest it is not really compatible with any
• Other products

  3 answers, most recent on 2/28/2026

  RE: MAGIX playR
  @dj_ost1n Welcome to the Magix user to user forums. As such, there are no Magix staff here to answer your questions, sorry. Instead, you will need to email infoservice@magix.net to ask them whether the information you request is
• Audio Cleaning Lab

  One answer, on 3/28/2026

  RE: Cannot install Magix Audio Cleanic 2014
  @Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: [Solved] Background app from Magix
  @me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
• Movie Studio

  One answer, on 12/5/2025

  RE: [Solved] Codec Magix
  @Daniel-Richardet Bienvenue sur les forums d'entraide Magix. Ce forum n'est pas un moyen de contacter l'équipe Magix et les données confidentielles, telles que vos numéros de commande et de série, ne doivent en aucun cas y être publiées. C'est
• Other products

  One answer, on 5/15/2026

  RE: Unlimited Loops on Magix music 2025
  @zionism Some users reported that it helps to disable the activation of the program via the Help menu and to reactivate it.
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Latitude231 Welcome to the Magix user to user forums. Inevitable question: login to what? What, if any, error message do you see? Please quote its wording in full or show a screenshot of it. JeffForum Moderator
• Rescue Your Videotapes!

  One answer, on 4/8/2026

  RE: Unable to Activate Product – Error -24 (New Purchase)
  @konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version
• Music Maker

  One answer, on 11/24/2025

  RE: [Closed] Download Manager Doesn't Work!
  @Barry-Wiseman No support staff is here. This is a user forum and we are all users like you. Sadly, support is currently unreachable, even for us. Often the download gets blocked by firewall or antivirus software. I recommend you temporarily disable
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Welcome to the Magix user to user forums, so not any contact for Magix staff and no-one who posts here can directly answer your question, sorry. However, which Magix product(s) do you own? With this information we may be able to
• Samplitude

  7 answers, most recent on 11/18/2024

  RE: [Solved] Samplitude just stopped freezing volume automation and effects plugins
  Thank you everyone for your help. I really appreciate it your efforts to assist. It turns out it was user error. My fingers thought they had "memorized the steps" for freezing a track but I advertently started using CRTL+ALT+F instead (which only
• Off topic

  One answer, on 6/19/2024

  RE: [Solved] My Trial products
  @xeniosi You should contact customer support at infoservice@magix.net and ask them for help. This is only a user forum and we are all users like you and no Magix staff is active here.
• Off topic

  One answer, on 1/4/2026

  RE: Images
  @Joe-Swager Hello, welcome It has been reported to Magix as it is affecting all users including myself posting music in the media uploads. Users cannot upload images or videos, only music. There is obviously a technical glitch on the
• Other products

  One answer, on 2/12/2026

  RE: [Closed] VEGAS PRO 22.0 crashes when opening some tabs
  @Cantavanda Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/ and follow the advice given there. This thread will be closed. JeffForum Moderator
• Photostory

  7 answers, most recent on 3/19/2026

  Manual slide advance
  Is there a setting to allow the user to pause a slide and choose when to advance?
• Video Pro X

  One answer, on 10/13/2025

  RE: [Closed] vegas pro 22 crashes on startup
  https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/
• Video Pro X

  One answer, on 10/13/2025

  RE: [Closed] Cancel subscription
  https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I have malwarebytes free version and firewall windows defender and I have only one win user accaount local account no limited privileges.
• Other products

  One answer, on 3/17/2026

  RE: MAGIX Photostory deluxe 2025
  @George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator