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I upgraded to 13, 14, 16 and then stopped. The same bugs. No fixes.. wasted money upgrading.I now use Sound Forge 11 and Acoustica by Acon Digital. Acoustica is super fast at loading and SF11 is more stable than any of the versions Magix released.I

SOUND FORGE

One answer, on 1/6/2026

RE: Temporary block access

@JoaoTome Magix support e-mail address is infoservice@magix.net but for some months now they barely respond at all. You could also try the e-mail address of the parent company office@rmep.com or office@rmep.li

Other products

One answer, on 1/8/2026

RE: I keep getting Error Code 24 so can’t authenticate the product

@Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and

Other products

4 answers, most recent on 3/9/2026

RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area

@Survey123Jedi As an end user, I thought it was for our feedback to you Please remember these are user to user forums , not a contact for any Magix staff and we are all fellow-users, not Magix employees. JeffForum Moderator

Video Pro X

40 answers, most recent on 6/7/2023

[Solved] Sony FX3 files compatibility with Video Pro X

I have been using Video Pro X with mov files, a Magix version I bought back in 2018, however, I cannot get any audio to play from my new Sony FX30 camera. (FX30 and FX3 use the same video/audio codecs) In the timeline I only see the video but no

ACID

3 answers, most recent on 4/19/2026

RE: May be there is hope for this program yet....?

VEGAS & Soundforge have already been updated by BORISFX They’re available now, and this update is far more stable than anything Magix has released in eight years! (Crazy)... Especially Soundforge – I’ve been testing it for 8 hours and the

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

Sound Forge under Boris FX has less activity because the priority is Vegas, just like during the Magix era. But I hope Boris FX can fix some of Sound Forge's bugs. Yeah. Let's just hope that newer Sound Forge versions will be better than the ones

SOUND FORGE

2 answers, most recent on 12/21/2023

[Solved] Real Time Monitoring of Spectrum Analysis won't be remembered

I hope the option status of Real Time Monitoring can be remembered! Now everytime I open the Spectrum Analysis, the option always is off, I click it on, but it goes off next time. This is very annoying consumes my interest from viewing the Spectrum

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Magix sold Sequoia and Samplitude. Magix should sell Acid and Sound Forge. Only Vegas is updated.

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

There is a new Sound Forge forum on Boris FX as well. Not much activity there though.https://forum.borisfx.com/c/sound-forge/57 I do not know if there are plans to eliminate the Magix SF forum. The 'Vegas Creative Software' (Magix) forum is gone..

SOUND FORGE

7 answers, most recent on 10/24/2025

RE: Not received product key against

@Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

@Hanna-Auchynikava These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query. But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect

Movie Studio

11 answers, most recent on 4/11/2025

RE: [Solved] Extending or shortening the entire project

@Andrzej-Marcinkiewicz Hi, That is a rather unorthodox requirement, something most users would never do or have to do. Your change from 54m to 50m is 8%. This does have a noticeable impact on the audio, but not too much. Me, to avoid unwanted

Music Maker

2 answers, most recent on 11/3/2023

[Solved] INI file not found

When I try to load Music Maker I get a message "C\Users\...\AppData\Roaming\MAGIX\mm25\MxAutoUpdate.ini was not found". The program does load and I see I can update it online using the menu system, however when I attempt this, I get the same

Off topic

One answer, on 10/22/2025

RE: can not buy from our country?!

@RADO-ZOUBEK Welcome to the Magix user to user forums, so not a contact for any Magix staff and no-one who posts here can do anything to help with stopping any emails being sent to you, sorry! Instead, you need to email infoservice@magix.net and

Music Maker

2 answers, most recent on 3/21/2024

[Solved] will not except wav files anymore

I reinstalled this on a new computer. Now the software will not recognize wav files. They are blank and renamed to HDP file. When using mp3 it plays the music but there is a clicking sound in it...both files when played outside of the software works

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

Jeff thank you, yes you wright. I know the problem with the large quantity of the *.jpg files. Sometimes i sitting long nights to save each individual frame to get bundle with 600+ files. Why i'm doing that? The video i'm filming yas a maximum zoom

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert Nobody here knows. We are all users like you and not Magix employees.

Music Maker

12 answers, most recent on 7/27/2023

[Solved] Static noises when using Mastering Suite after update

Magix Music Maker did an update and ever since I get static noises in the track when I am using Mastering Suite (90's European Pop Song). Before the update everything worked fine.

Movie Studio

One answer, on 2/27/2026

[Closed] MPEG4 codec

I have Magix Movie Edit Pro 14 and am confused as to which forum I should ask this question to..... MPEG4 will not add to timeline nor export. I purchased an activation code from Magix and it still won't work. Any suggestions please. Thank you

Video Pro X

One answer, on 12/16/2025

RE: [Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update

https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/

Movie Studio

2 answers, most recent on 1/11/2026

RE: Reactivation problems

Log to your magix account and deactivate

Rescue Your Videotapes!

3 answers, most recent on 3/12/2024

RE: [Solved] Video Saver 2023

@Petepraise Hi . . . . How do you change the music on the DVD menus to your own file. . . . . This is not an available feature in Video Saver, to be able to do this within a program you would need to either: upgrade to Photostory or Movie Studio,

Off topic

5 answers, most recent on 6/3/2026

Is it worth continuing to invest in Magix Software

I have various Magix products and usually upgrade every two iterations to keep up with things but with all the recent financial woes and tickets rarely being resolved, is it perhaps time to find new replacements for video and audio apps? Why should