• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Something to try: when you've received the initial automated email, but, after a few days (a maximum of about 3 or 4) nothing further, reply to it (ensuring the needed ticket number is clearly shown) and request an update. JeffForum
• Photostory

  2 answers, most recent on 12/2/2024

  RE: Activation denied
  @Helen-Robinson Hi . . . . just purchased Magix 2024 . . . . The current version is Movie Studio 2025, from where did purchase the 2024 version? If the activation code begins with P3- then if the error message is: Error -14,        this means that
• Movie Studio

  2 answers, most recent on 11/7/2025

  Text To Speak
  Hi I purchased the Magix Video Deluxe 2026 Ultimate only yesterday (I thought it was time for an upgrade) only to find that some of the features are only available through a subscription service, this was never mentioned in the dozens of emails I
• Samplitude

  13 answers, most recent on 7/26/2024

  RE: Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio
  FYI, it was not in the email from Magix with all the downloads that come with SProX*Suite.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: Copyright Claim
  I think you're just not understanding me here, Ray. Thanks for trying, though. I appreciate the email address.
• SOUND FORGE

  2 answers, most recent on 9/6/2024

  RE: New laptop, need to know how to install my Sound Forge with old SN
  If you are trying to activate Sound Forge Pro with a Sound Forge Audio Studio serial (or visa-versa) it will not work I do not recall if the SCS versions required using the your registered email address along with the serial. Magix versions require
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @Elprimeradavio When you first, or subsequently, raised the problem with Support, assuming you properly created a Supprt Ticket, you should have received an email acknowledgement of your request for help. (It may have appeared to be blank, merely
• Video Easy

  One answer, on 9/16/2025

  Ultimate Deluxe Video Activation and License Number
  Anglais   Hello, I'm getting back to you regarding the upgrade I paid for on the evening of September 13th for 59.90 euros, for the ultimate deluxe video version. I still haven't received my order confirmation and order number in my email: Removed
• Music Maker

  2 answers, most recent on 7/18/2025

  [Closed] Boris FX owns some of Magix Audio
  I own Boris FX Continuum Complete 2025.5.1, so am on their email list. Today, I got this email from Boris FX: "We’ve got some great news to share: Sequoia, Samplitude, and Music Studio are now part of Boris FX. We're very excited by this and want
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Rick, thanks for all that. I had toggled F and also tried \ to centre the play head, but to no avail. I haven't tried F6, but at one point, I zoomed out from the wave form and could definitely see which part of the audio file was playing and the
• Photostory

  One answer, on 10/24/2025

  RE: Activation code
  @Kenneth-Satterthwaite Welcome to the Magix user to user forums. Check the disc carefully, including any case or packaging for a voucher code. Then go here, find the appropriate question "How can I redeem the voucher code for my box version?" and
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  i can't access my magix video pro x14 , i keep getting an error message -24 saying the activation code is on another email address???????? i did get a ticket # 20240xxxxxx related to changing an email address and password . and don't ask me when
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by
• Movie Studio

  3 answers, most recent on 3/25/2023

  [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  Movie Edit Pro 2016 - reinstall- product- cant access old email acct - need to change email address registered with Magix.com to activate during reinstall Movie Edit Pro 2016
• ACID

  6 answers, most recent on 6/10/2025

  RE: error saying my activation code is incorrect never switched it
  @Joshua-Malan Welcome to the Magix forums! Please follow the advice in that message and contact Magix support! These are user to user forums and not any contact for Magix staff, sorry. To do this please click on the Support header from any forum
• Other products

  One answer, on 3/5/2025

  [Closed] Issue with VEGAS Pro 22 (EDU) Activation – No Response from Support
  Hello everyone, On January 28, 2025, I purchased VEGAS Pro 22 (EDU) and followed the instructions in the confirmation email. I sent my eligibility proof to verification@magix.net and activated the trial version while waiting for verification. Since
• SOUND FORGE

  One answer, on 7/1/2025

  RE: Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer
  @Harold-Ash Hi A voucher code is one time use only. When you redeemed the code the first time, you will have received your serial number for product activation. The download and serial number will be available in your account, at magix.com, under My
• SOUND FORGE

  3 answers, most recent on 12/15/2024

  RE: Cannot authorize Izotope RX
  Thanks emmerecs I was really not paying attention, I apologize for the really trivial question: all the serial numbers were in the Magix email after the purchase.... Thanks anyway for your support, everything ok, authorized with Isotope Portal by
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @Relayer74 Please do not post any confidential information in the forum, I have hidden your comment. in addition to @emmrecs comment, confidential information includes support ticket numbers, email address or any other contact details. From the
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• SOUND FORGE

  One answer, on 4/2/2025

  RE: Soundforge 9.0e won't activate anymore.
  Welcome to the Magix Sound Forge users community @Carol-Naselow,Was Sound Forge 9 working before on the Win 11 PC? if SF-9 was newly installed, where did the installer come from Do you have the correct activation serial and email address. SF-9 is
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• ACID

  2 answers, most recent on 9/1/2025

  RE: Zukunft von Acid
  @chrisdam Welcome to the Magix users forums. There are no Magix staff present here. The only method by which you can receive any sort of answer to your question is if you send it in an email to infoservice@magix.net. JeffForum Moderator Google