• Music Maker

  3 answers, most recent on 5/26/2025

  RE: trying to activate MMM Premium edition
  @cresswell Hi KEV, Thanks for the additional information (every little detail helps!) Do you have the installer for MMM 2019 Premium, or are you trying to use the installer for the latest, 2025 version? If the latter, that will not work, sorry; you
• Music Maker

  2 answers, most recent on 7/26/2024

  [Solved] Inputting activation code not upgrading past trial version
  I have a Serial Number for MX Premium from years ago. The previous version of Music Maker allowed me to input my code into the trial version to upgrade it's features. Music Maker 2025 Premium tells me that all those instruments are already owned and
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: MMM 2014 fresh reinstall from website
  @Eleyan You can also check the folder C:\Users\*YourWindowsUsername*\Documents\Magix Downloads\Installationsmanager\ on your Windows 7 computer. Maybe it still has a backup copy of the Music Maker 2014 installer.
• Rescue Your Videotapes!

  One answer, on 1/30/2026

  RE: USB Videowandler 2 – video jumps back and forth on Windows 11
  @viller Make sure that USB selective suspend is disabled in your Windows Energy settings. Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  to be honest. I can turn off one drive and I will NOT be disappointed. It also said the article cannot be reached. Once i shut it off. do i need to re install anything?  
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  [Solved] where is spectralayers pro??
  I just purchased Sound Forge Pro 17 Suite. I decided to go with the Suite version because it said SpectraLayers Pro 10 is included. But I cannot find it anywhere. During the installation process, Melodyne was installed (also included with the Suite
• Movie Studio

  3 answers, most recent on 1/22/2025

  RE: Move Movie Studio 2025 Platinum to new PC
  @Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @browj2 Hi John, This is very bizarre! I've just tried the double-click on an .MVP file (which worked this morning) and now get exactly what you were seeing, i.e., nothing happens, not even the screen I saw before which asked me to select an app! It
• Movie Studio

  One answer, on 2/22/2026

  [Closed] I need my serial number!
  After installing Movie Studio Platinum 13 on my new computer, I have to add my serial number but when I tried searching for it on my email, I forgot I deleted my entire history of emails from 2015. I need my serial number!
• SOUND FORGE

  2 answers, most recent on 11/16/2023

  [Solved] enabling audio restoration
  I've reinstalled Soundforge Pro 16 Suite but I don't know how to enable audio restoration. What do I need to install in order to access it?
• ACID

  6 answers, most recent on 5/18/2024

  [Solved] SONY ACID Music Studio 7 with Windows 10
  Hello, I know it was released a long time ago, before windows 7 even, but has anyone successfully installed sony acid 7 (music studio or pro) onto a Windows 10 machine?   I purchased Acid Pro 10 a couple of years ago and the thing is broken, I was
• ACID

  4 answers, most recent on 5/31/2025

  RE: I can't download instruments from help menu
  @Haruyashi There may be half downloaded installers in C:\Users\YourWindowsUserAccount\Documents\Magix Downloads\ that need to be removed. Besides that, you can uninstall already installed instruments via the normal Windows Apps removal feature.
• ACID

  5 answers, most recent on 4/11/2025

  RE: ACID 11 PRO SUITE LOOPS
  @Ryan-Guiney There are two things I want to ask you about your installation of Independence. Are you running Independence inside Acid or somewhere else? I'm pretty sure it will not load any presets outside of Acid, simply because it is limited to
• ACID

  7 answers, most recent on 9/22/2025

  Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible
  I have newly installed the WAVES L3 Multimaximizer/Ultramaximizer Plugin from Waves (V16) and it works perfectly fine in Ableton LIVE. In ACID Pro 11, i can see the plugin and even select it in an audio track, tough when clicking on "Hinzufügen" (i
• ACID

  15 answers, most recent on 12/19/2024

  [Solved] 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  Here’s the plot so far:1️⃣ Opening screen appears.2️⃣ App scans for plugins.3️⃣ BOOM — immediate exit, no encore. Attempts at holiday cheer (aka fixes) that failed:🎁 Magix System Check: Support said to disable 3rd party antivirus. I did. The apps
• Web Designer

  2 answers, most recent on 10/3/2025

  RE: Error No.6
  @Nigel-Watson I hope you have an installation CD-ROM to reinstall the software. I'm pretty sure that it's no longer possible to download such old software from your Magix customer account. Make a backup of all your projects and everything you
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  RE: [Solved] Serial Number is Invalid or may apply to another product
  @Sandi-Richards @Rod-Howard You can only activate very old software, which came out before 2014 with a computer ID, so this won't work. Instead, download the correct installer from here by entering the serial number:
• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  [Solved] Instal problem
  I have been trying to reinstall Audio Cleaning Lab 365 onto a laptop running Windows 11 and Office 365. All went well until almost the end when I was asked to register and the install stopped with clock like symbol which has stopped moving. Can
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  .................. . how do I get the MPEG download again? @RayBin I don't think you'll need to install it again, It's a codec that gets installed on your system separately so still should be there even if you uninstall MMS (Magix Movie Studio),
• Music Maker

  9 answers, most recent on 5/21/2025

  RE: Trying to get Magix Music Maker 12 Deluxe running
  @james-b8987 Try installing it on a 32 bit Windows operating system. I'm pretty sure the disc copy protection isn't compatible with 64 bit operating systems. I think it should work if you install it on VMware with Windows XP or Vista. VMware can
• Photostory

  2 answers, most recent on 12/23/2024

  Magix photostorey delux 2014 unable to re-install
  I have photostorey delux version 12.0.3.90 (UDC2) installed Windows 10 pro but unable to register or activate after installing on upgraded disk to Windows 11 in the same computer. Any suggestions Siraj Shah  
• Music Maker

  11 answers, most recent on 1/28/2025

  RE: [Resolved] Getting error 1603 during installation
  Could be worse Kasperky! I am just surprised that Magix Support hasn’t said error 1603 needs the following to install the software. They must know which folders that their software access to install it. There is also another error in the
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  Ok. I've been having the "Abort, Retry, Cancel " menu dialog problem with all those small size Magix downloaders (that preclude the actual installers) and this has been happening for a couple of years already. All the times I have tried that install