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@cresswell Hi KEV, Thanks for the additional information (every little detail helps!) Do you have the installer for MMM 2019 Premium, or are you trying to use the installer for the latest, 2025 version? If the latter, that will not work, sorry; you

Music Maker

8 answers, most recent on 9/14/2023

RE: What should volume be set to when finalizing songs?

@dpizza This cannot be set generally. Compare it with songs where you like the volume and loudness. And carefully check the optimization options if you publish your music to streaming services or else they might lower the volume or loudness by a

Rescue Your Videotapes!

5 answers, most recent on 2/18/2026

RE: How to return the product.

@Mikko-Rautiainen Hi . . . . The reason for the mistake is completely yours . . . . This forum is not Magix Support, it is a public forum provided for users of Magix products to discuss and help each other with issues, how to's etc. . . . . The

Photostory

3 answers, most recent on 11/12/2023

RE: Photo Collage doesnt play/show text

@David-Robinson5527 Hi David Thanks for the feedback. . . . . The answer to some things are so simple when you know them. . . . . I know that feeling, had an issue the 2 days ago with our coffee machine, rang customer service, and they pointed out

Video Pro X

20 answers, most recent on 10/15/2023

RE: Video Pro X15

I thank you guys for the reply, but here is a cut and paste of what is currently on Magix support pages, including the URLs: (Notice it states: "If a new version of our software is released within a year, you'll receive it for free!" Also note: this

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

First of all, I want all of the above responders to know how much I appreciate their effort and time, to help me with this pesky issue. I wish Magix had provided us frustrated users with a customer service phone number to help us resolve their issue

Other products

9 answers, most recent on 7/3/2023

RE: Registration-Code- 14

@Nayyar-Abbas Hello! Error 14 means you are trying to unlock the wrong program with the serial number. You can download the correct program here: https://www.magix.com/int/support/my-service-center/product-downloads/ Hallo! Fehler 14 bedeutet,

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose

Xara Designer Pro

One answer, on 7/13/2023

RE: how do I update my software

@Keith-Oliver Is your Update Service still valid? Then you should be able to download the update in case you don't use the newest version. If you already use the newest version you can ignore the update massages. If you don't use the newest version

Movie Studio

11 answers, most recent on 3/14/2024

RE: Text-to-speech subscription in Video Deluxe 2024

@dirkc_be You need to buy Video Deluxe 365 or Movie Studio 365, not 2024. Maybe contact customer support at infoservice@magix.net and ask them for a refund of your 2024 version and get the 365 version. Alternatively use an external text to speech

Movie Studio

7 answers, most recent on 7/15/2023

How do I auto generate subtitles on Magix Movie Edit Pro?

I have also heard of an online service, I have two feature documentaries which need subtitles.

Video Pro X

2 answers, most recent on 8/18/2023

RE: [Closed] already register product

@lee-sangho4740 Error code 14 usually means, that you installed the wrong product for which the serial number isn't valid. You can get the correct product from here: https://www.magix.com/int/support/my-service-center/product-downloads/ If the

Movie Studio

27 answers, most recent on 11/18/2024

RE: Where'd the track options go?

@Calendyr Hi. Adobe no longer do a 'have for life' version of a video editing software package. What you get is a limited three year use of the version currently on offer for $99. This is the way a lot of software is going now that governments have

Music Maker

21 answers, most recent on 4/18/2024

RE: Premium version crashes and reverts back to Free edition during edits

I am having the exact same problem. I have Magix Music Maker 2024 and I have been working on a song for a few hours today April 17 2024 after 13 years absence of not creating anything, logged into my MM account, switched off my laptop WiFi and kept

Photostory

One answer, on 1/24/2024

RE: Need to activate Photostory 2023 each time I sign into the program.

@Donald-Gordon Go to your Magix account, log in, go to My products and find the listing for PS 2023 and click on More details. Deactivate any listed installations you no longer need. Log out, wait a few minutes and then try again to fully activate

SOUND FORGE

2 answers, most recent on 6/15/2022

RE: [Solved] Installing on 2 computers

@David-Lay5409 Usually, each licence comes with two active installations. So it should work fine. If you used both activations and you want to move the activations to a different computer, you should be able to deactivate a Sound Forge installation

Xara Designer Pro

4 answers, most recent on 6/17/2022

[Solved] Program update via XARA Update Service won't complete!

Hey there fellow Xaronians, I'm beginning to freak out because my access to updates is about to expire and I'm several iterations behind. I'm running version 18.0.5.62892 and been trying for weeks to update to the available 19.0.0.64291, only Xara's

Web Designer

3 answers, most recent on 5/30/2022

[Solved] Stuck in mid-payment

I've just been updating my renewal service and upgrading Web Designer to v19. All went well until my credit card payment of $39.99 was being processed. The words 'Unexpected exception' came up, and the three black lines that indicate 'something

SOUND FORGE

4 answers, most recent on 5/13/2022

RE: [Solved] New Computer

@Harley-Cook Are you talking about Sound Forge Audio Cleaning Lab 3? You just need to enter your old e-mail. Then it will work. If you want to change the e-mail in your user account or disable the installation on your old computer just visit

SOUND FORGE

2 answers, most recent on 4/25/2022

RE: [Solved] PROBLEMS WITH AUDIO STUDIO 15

Hi @diegomsrtv the 'update wizard' does not always work like it is supposed to.. Try again, or..Log in to the "Magix Service Center> My Products" (or the Magix Download Center) and download the SFP-15 installer (which will be the latest build

Movie Studio

6 answers, most recent on 3/20/2023

RE: [Solved] Accessing Storyblocks content ?

@Robert-Ravino Hi Storyblocks content is only available to users who purchased the Subscription service - it is not available for one of purchase of the software - see image below from the Magix website John EBForum Moderator.

Video Pro X

26 answers, most recent on 4/20/2022

RE: [Solved] Is the current version of VPX reliable?

@Galaxy Hi, No, you have not understood correctly. I guess that I should have indicated the various cases more clearly. Everything depends on the situation - whether or not you purchased or received a version while an Update Service was

SOUND FORGE

2 answers, most recent on 4/12/2022

RE: [Solved] Sound Forge Pro 14 - Installer is unable to update Sound Forge Pro 14

Download the latest build from the Magix Service Center or the Magix Download Center. Install the SOUND FORGE Pro 14 (build 140) application (64 and/or 32 bit) without uninstalling first, All your custom settings and such will remain just like the

Video Pro X

18 answers, most recent on 4/1/2022

[Solved] Cannot export at all. Tried updating; keeps asking me to pay.

Video Pro X is continuously crashing every time I try to export my video, and I have no idea what I am doing incorrectly. It's only a minute long. Sure, it uses some effects and transitions, but that really shouldn't matter. I've tried exporting in