• Video Pro X

  71 answers, most recent on 6/24/2020

  RE: Mercalli v5
  On the website Magix says they try to respond to Support request within 2 business days - after 2 weeks they have sent nothing so I started a new ticket with new ticket number on my issue. I hope that might help. They were quick to charge my account
• Movie Studio

  19 answers, most recent on 6/22/2020

  RE: GPU not used, CPU 100%
  If saving money is important, I bought a used computer with an 8th Generation Intel i3 to run MEP. For what I do with MEP, it works fine. And from our benchmark results here in this forum, I am only a minute or two behind of the fastest here on a
• Movie Studio

  118 answers, most recent on 6/12/2020

  RE: Masks and the use of the Chroma Key Enquiry.
  @browj2 Hi John. I'm not arguing the effect can be achieved. Just what I personally found pleasing and effective. Make your own mind up on what you want. I can't often please myself so what chance have other people? As for the MP4 titles, how I
• Video Pro X

  10 answers, most recent on 6/16/2020

  [Closed] Where is Prodad Erazer and Mercalli5?
  The page that I renewed on said Prodad Erazer and Mercalli 5 were included in upgrading but I have received no way of getting them. As you can see from the highlight on this upgrade offer I was to get "2 voucher codes" for them. Does any one know
• ACID

  4 answers, most recent on 6/11/2020

  Master level meters in the project window?
  Hi, I would love to have the master levels right there in the project window to be able to see that all the time. I'm sure earlier versions had it. I use AP8 at the moment. Will upgrade but too busy tidying up existing songs. Can i get the master
• Photostory

  One answer, on 6/7/2020

  Photodex proshow producer change over
  Hi, I am a long time Photomatix proshow user. Photomatix is now out of business so I have to change from that program. I am wondering if for example, one of my previous clients wants a update to their show, Can i import my previous Proshow .psh
• Movie Studio

  12 answers, most recent on 6/4/2020

  RE: Export video with custom thumbnail
  Hi John. I have the most recent MEP Plus. I'm not using a bacing track. It's a video of my brother's business highlighted on the local Tampa news.
• Movie Studio

  12 answers, most recent on 6/4/2020

  RE: Export video with custom thumbnail
  Hi John. Tx for the reply. I'm using Wix, making a website for my brother's business. I'm not sure if Wix allows me to add HTML code, but I'll check. I don't see the "Streamable" option in MEP's export dialog "Advanced" settings. It seems my video
• Other products

  One answer, on 6/3/2020

  [Closed] Refund request .(Vegas Pro)
  I sent you an email for a return after buying vegas pro last December. I bought it on vegas from here on 12/17/2019. I send mail about a refund on 12/18/2019   I'm keeping all the emails with your guys.  I clearly expressed my desire to return to
• Samplitude

  3 answers, most recent on 6/3/2020

  RE: How to remove a product registration
  Thanks for your message,    This is the product for “Samplitude Music Studio (2020)”.   So if someone ordered it from Magix website,  it will automatically registered to the account of the ordering email address even not downloading it at all, is it
• Samplitude

  2 answers, most recent on 5/30/2020

  RE: Samplitude Pro X4 Suite to X5 Free Upgrade
  It took a few weeks, but I finally received a reply from support and all is well. If you have not submitted a support ticket, I would as soon as possible. This corona stuff has every business in the world delayed in some form or fashion.
• Web Designer

  One answer, on 5/27/2020

  mobile variant
  The mobile variant of the website created is not appearing correctly - all of the pages only half appearing (only from left to middle of each page). All of the setting have been checked re: pixels, but the problem remains. An urgent repsonse is
• Video Pro X

  41 answers, most recent on 6/10/2020

  RE: Free Boris BCC Title Studio (OFX) & More music, Audio Effects for VPX
  @browj2 I still haven't downloaded everything yet John. I'm having an unusually busy couple of days. I will get there by the end of the weekend. Can you tell me exactly what the OFX interface is please? Ray.
• Movie Studio

  9 answers, most recent on 5/13/2020

  RE: Converting from one format to another
  @jak.willis No, it can be done (Not using WMV) but the resulting files are huge and impracticable for normal use as they don't play well or even at all once finished. The only time I see it done is by some YouTubers who can't avoid having their
• Movie Studio

  4 answers, most recent on 5/11/2020

  RE: Magix Movie Edit Pro 2020 cannot start after running activation file
  @JICHUN-YANG Hi . . . .Edit Pro 2020 online, downloaded two files, after installation I can use 30day trial code to start the program, but after running the activation file: " 2. activate volume license", the program wouldn't start. . . . .
• Music Maker

  17 answers, most recent on 5/8/2020

  RE: Unable to record
  Sorry so long to reply. I work in hospitals and COVID is keeping me busy. I tried the enable and disable experiments and still no recording. I installed Audacity and when I go to record I get this error and my inputs available are: I do not see
• Video Pro X

  One answer, on 5/7/2020

  VPX: Missing main window on startup
  Hmmm... Previously, I have had a situation where VPX opens and I'm missing the title bar or the top of the video window. I have been able to drag the view upward or restore a window template to get back in business. Today is more severe: When I open
• SOUND FORGE

  8 answers, most recent on 5/4/2020

  RE: Assist Cleaning Up Audio File
  rraud, thank you for the information. I will try your solution in a few days. I am really busy right now. I realize it may take a miracle.
• Photo & Graphic Designer

  3 answers, most recent on 5/14/2020

  Xara P&DG 17 Page Size Units Accuracy
  When set to "Inches" ... the level of accuracy is limited to 2 decimal places. For example, I prep a lot of business cards for printing at 300dpi on Heildelberg presses. With bleed, the page size MUST be fixed at 3.625" x 2.125" which Xara rounds up
• Web Designer

  10 answers, most recent on 5/1/2020

  RE: Mobile Web Problem
  Let me go slow. I am in the design phase. I have not published it yet. I am designing each page. So The program is open. On the left side of the screen on each tab it reads: nei_website*{mobile} next to that tab you have nei_website*{main}. Now I
• Samplitude

  11 answers, most recent on 4/20/2020

  RE: Support System
  Continuing on my theme of buyer beware of magix - they have a number for sales support - North America 9 am to 4 pm EST Mon-Fri Phone: 1-305-722-5810 . There is no voice mail, all operators are busy and it hangs up on you. Seriously, this seems to
• SOUND FORGE

  5 answers, most recent on 4/22/2020

  RE: Acoustic Mirror forgets prev impulse files used & last browsed folder
  I don't get it. I used to be a developer, and that kind of bug would barely live 2 business days in the bug tracker before some team member addressed it in 15 minutes, probably between checking Facebook and texting their friends.
• Movie Studio

  132 answers, most recent on 8/25/2020

  RE: 36 Hours of Testing MEP Premier Settings For Playback and Export.
  @johnebaker And yet Windows has no trouble using it to record or get data from. I do know the Toshiba M.2 drive is unusual in that it uses the PCs memory to check itself for read / write errors in some way I don't fully understand. I also got the
• ACID

  17 answers, most recent on 4/20/2020

  RE: In rewire mode, Acid only shows Master as track output option
  I feel like a complete idiot. After looking at everything in Acid for the millionth time, I added an audio bus to my Acid project and all the ports are available on the new bus. I reassigned the individual tracks from Master to the new busses and