• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer Hi. In the end user licence agreement Magix only supplies support for one year from date of purchase. Personally I feel that if it was working in the past then the program hasn't changed but something in the software it runs on has that
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  I have had the same problem for a long time when using MAGIX Movie Edit Pro 2014 Plus and therefore recently bought MAGIX Video delux 2026 but the same phenomenon occurs there. See attached film.
• Other products

  One answer, on 2/2/2025

  [Closed] Vegas Pro 22 audio pops, clicks, scraps
  The audio in vegas pro 22 still has clicks, pops and scrap sounds that develop more and more the further along I progress in the editing process. I have never had this problem with other vegas pro software dating back to, Sony Vegas 10. I am using
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  Done all that. It's a licensing issue on the server. It is constantly checking to see if you are a current subscriber. Problem is, if you are working on a project and the servers gets a mismatch on the checking it closes out Music Maker with a
• Audio Cleaning Lab

  2 answers, most recent on 11/14/2023

  RE: [Solved] Years of great use but now - won't correctly record an audio track
  @Colin-Moore4378 Based on a previous post you made I'm guessing this is a question about ACL 16. Is this correct? You say you have recorded the same track in the past but now [it] omits some instrumentation. Taken literally at face-value I have to
• Movie Studio

  6 answers, most recent on 11/6/2025

  RE: Text-To-Speech Generating Preview/Full Audio stopped working
  My problem is Speech-to-Text. It last worked properly for me using VP22 on 09/30/2025. I then went on vacation for a couple of weeks. Upon returning home I took advantage of a 25% discount for VP 23 and installed this newest app. Yesterday
• ACID

  One answer, on 11/4/2025

  Neither Acid pro 10 nor 11 see my drives
  windows 11, Acid pro 10 and 11 In both Acid pro10 and 11 in the explorer pane my three drives are listed, my OS drive :C, my Library drive :D (which has all of my drum loops etc), and my Audio drive :E (for backups). the OS drive has the usual plus
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: [Solved] Music Maker just locks up & becomes un-responsive
  @SP. I thank you for your reply.As a software engineer with over 40 years experience 34+ professionally I know the issue lays within the design of Music Maker software itself. It's not slow it literally locks up and freezes, all other apps are
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  The thumbnail distortion I posted above was caused by me changing my Windows 11, over riding the Properties-Compatibility-Change high DPI settings, setting it to Override - System Enhanced for this Photostory 2026. I did it because the burn screen
• Movie Studio

  7 answers, most recent on 11/11/2023

  RE: [Solved] Mediapool imports my landscape photos distorted
  @Carly-Simons Hi. A second thought if that is not your problem. Once imported onto the timeline, right click the object on the timeline and select object properties. One the dialogue box opens, click on the Image section and select the correct
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  Sorry, I forget to mention: the boosted file is played without problems with VLC or 'FIlms and TV' or Media-player classic etc. VLC gives this info about the codec.
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• SOUND FORGE

  4 answers, most recent on 11/25/2023

  [Solved] Loud hiss on all audio playback when Sound Forge 17
  SoundForge 17.0 installed and registered okay on my Windows 11 Lenovo laptop. From the waveform display, it does appear to record audio, but when I play it back, I get a weak rendering of my audio underneath a huge hiss over the top of it. I'm using
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  RE: LOUD STATIC NOISE
  Just wondering....if MAGIX is aware of the problem since 2021, why isn't there a solution yet?
• SOUND FORGE

  5 answers, most recent on 4/7/2025

  RE: Voice to speech suddenly stopped working
  @Jimrin We had reports that copy and paste of text can lead to problems. Maybe this is caused by copying invisible characters, for example from PDFs.
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  This is the only computer that I have the software installed on (and the only computer I have). The fact that it only crashes when I'm using SF tells me that it's a problem with that program. Yes, it happens on all audio files. I cna't imagine that
• Samplitude

  3 answers, most recent on 5/16/2024

  [Solved] ProX 8 - unable to hear live mic track.
  I use a Presonus Firestudio Mobile interface, which has worked well for several years now, on an updated Windows 10 Pro machine.The Processor is an i5 with 16Gb of RAM.Pro X8 is the Samplitude s/w and I think the version number is 19.1.3.23431 (DP3)
• Music Maker

  4 answers, most recent on 8/15/2023

  RE: [Solved] Audio keeps jumping when I try to move it
  @Thomas-Daly The video doesn't work for me. You can upload a video directly to this forum by using the blue arrow icon above the response text box. If your problem is that the cursor jumps around in equidistant steps instead moving smoothly, then
• Samplitude

  No answers, created on 4/20/2026

  No statistics in Samplitude Prox7 Suite
  Hi! I need to analyze an object to find the highest RMS point but in "Efects/Amplitude..." there isn't the statistics option. I have several Samplitude versions installed and I have tried to reinstall and a lot of other things.. but nothing.. the
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire You can update the ticket by simply answering the e-mail you received, just make sure the ticket number in the subject stays unchanged. We had some news regarding the development of the support problems, see here:
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  @drmq Yeah, I'm pretty sure it's a problem with SF17. It's simply not compatible without workarounds like Plogue Bidule.
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  The problem now publicly acknowledged by Neat Video (ABSoft) https://www.neatvideo.com/support/known-issues/magix AndyW
• SOUND FORGE

  17 answers, most recent on 3/25/2025

  RE: Sound forge 17: Cursor/Marker is not fixed -moves when zoom in-out
  @rexQue The proxy option should solve the problem with compressed files and the cursor jumping around. If not, then convert your file to WAV first.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation