• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hi . . . . after a clean reinstall, SF11 . . . . Did you use the Sony or the newer Magix installer? If the Sony installer then it will be trying to contact registration servers that no longer exist. In your account at magix.com log
• Music Maker

  15 answers, most recent on 9/25/2024

  RE: Bugs and problems - Music Maker 2024
  @Amr1800 Hi This is a user to user forum not Magix Support, contact Magix by email to infoservice@magix.net requesting a refund. John EB
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Hi. Thanks. Am sending you link via email / mailbigfile. This is not a one-off - I have > 30 hours in multiple files. Usual teething problems when you start anything new; been meaning to digitise these v old tapes for year and years -
• Video Pro X

  6 answers, most recent on 6/28/2024

  program won't open
  for some reason a registration window opens with the activation code and my email address but the program won't open that both have the check marks beside them. with the bar below to activate and register, but it has been registered when i first
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  Order send and paid, no response
  I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request
• Movie Studio

  One answer, on 7/13/2025

  RE: Alteração e-mail
  I purchased license number Removed by Moderator and due to a registration error I registered the email address Removed by Moderator when it should be Removed by Moderator where I already have another product MAGIX Video Easy 3HD with license number
• Movie Studio

  4 answers, most recent on 8/9/2023

  [Solved] activation
  Movie Studio 2023 - the activation code I was emailed does not work
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  Thank you, I have contacted the email address you have given.
• Music Maker

  12 answers, most recent on 9/1/2024

  RE: Musicmaker 2025 Premium is not working for me.
  @Shek Hi I have removed the 2 images showing your email address. John EBForum Moderator
• Samplitude

  20 answers, most recent on 10/27/2025

  BorisFX managing Samplitude family of products now.....
  I got the email about my Samplitude products now being managed by BorisFX... I opened an account and saw that my licenses were not there, so I opened a support ticket asking about the product transfers, access, and license code parking..... I had a
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the
• SOUND FORGE

  3 answers, most recent on 1/14/2025

  RE: SF 17
  HI John, I will play with different Bitrates to see if I can reduce the size of the files to be emailed. Simple audio files that don't require audio quality...voice message, phone conversation content, MP3 is good enough for my purpose.Mono is also
• Off topic

  2 answers, most recent on 12/12/2024

  RE: [Closed] Deactivating devices when email address has changed
  @RonaldR-Niquette Hello, welcome This is a public open user to user forum and as everyone can see your personal information, I have removed your email addresses. Please contact infoservice@magix.net for further assistance. Stephen Forum Moderator
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @Sonny-G Also welcome to the user to user forums. I have never received an email from Magix that ended in .com Be wary of replying to such an email. The only such offer at present is for Magix Movie Studio 2024 and is on the main website. Ray.
• SOUND FORGE

  6 answers, most recent on 11/13/2025

  RE: [Solved] Sound Forge Audio Studio 17
  Welcome to the Magix Sound Forge users community @Jesse-Rodriguez. Confirm you are you using the same email address (and serial) you used when you you originally registered and activated SFAS-17. The email address and the activation serial are
• Movie Studio

  One answer, on 6/22/2025

  RE: Cancellation of registration and new setup for new PC purchase
  @AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler Welcome to the Magix user to user forums. First, there is no subscription involved with purchasing any version and edition of MusicMaker. Each major version release has now to be purchased by a one-off payment, but if a user decides
• Music Maker

  2 answers, most recent on 6/28/2025

  RE: need to download music maker mx version 18
  @Lance-Troian Hi Assuming the serial number begins with P2- it is unlikely that the product can be registered. If you wish to try, the download for your registered product is available in your account at magix.com, login using the Account icon top
• SOUND FORGE

  One answer, on 8/7/2023

  [Solved] Need to get serial number
  My computer crashed and I was forced to reload SF 15. Cannot find serial number, trying to find a way to to contact these cats to get a new one. Anybody know to how to communicate with Magix? I successfully downloaded it from my purcahses list but
• Samplitude

  13 answers, most recent on 10/11/2023

  RE: [Solved] Authorization and Registration
  With major Windows updates, the activation process of older Samplitude versions can sometimes get messed up.If the activation dialogue appears every time you start the programme, please try this: Rename or delete the
• Music Maker

  One answer, on 9/19/2025

  RE: ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  @Bruce-Rogee Welcome to the Magix user to user forums. Because no-one who posts here has access to any Magix account information, other than their own, I think you will need to email infoservice@magix.net and request their help in resolving this
• Movie Studio

  9 answers, most recent on 8/4/2023

  [Solved] Registration Failure
  Per your email confirmation, sent S/N is a failure, please send a valid one.
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Magix GMBH has been recently undergoing major restructuring of products and personnel, though that is no excuse for what you are experiencing. Did you receive any response to your Support Ticket? This is normally in the form of an initial
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @Sonny-G What is the date of your strange MEP2021 email from Magix?