• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  cleaning head might be an idea, so long as no risk of damage. I have a bit under 60 hours of tape in total - does that count as a lot? @Gra_Ham, I'll look in my files. I remember I made notes to myself when I went through this whole process. I think
• Movie Studio

  30 answers, most recent on 3/8/2024

  RE: MMS 2022 Suite, Slideshow Maker
  @Greg123 Hi . . . .  Slideshow maker needs at least 8 tracks in a arranger..." What 8 tracks?  . . . . . Tracks 1 to 8, as @browj2 has commented, all images and video must be on track 1, all other tracks being empty. If there image/videoaudio
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  @OF2-2540 Welcome to the Magix user to user forums. First, please be aware that @johnebaker is not a Magix employee, simply a fellow-user. I have tagged him in this reply so he will receive notification of that fact and may have further advice to
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive Hi, First, VPX. The database table demonstration would be to show you how it works and why, not for Magix. The material that goes on a track has a track package id. There is a track table and a x-reference table of track number and track
• Movie Studio

  7 answers, most recent on 11/17/2024

  RE: Video and Audio out of Synch
  @mike-g7843 Hi . . . . I've done countless numbers of mpeg4s with no problem so there must be an issue with the software rather than the hardware. . . . Applying the opposite logic, it may be that upgrading to MMS 2025 has finally tripped you over
• Movie Studio

  29 answers, most recent on 7/6/2024

  RE: Magix Movie suite 2024 changes
  @AAProds I keep a screenshot of emails/activation numbers, this says V5 Suite, no date on the email but this pic is dated 19 Oct 2021 Thanks for the input but seeing as they have different prices for SAL & Plugin I'm assuming I'll be paying for
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  I did the calculations as (24000/1001 - 23.976)x3600 and got 0.086 frames difference, so it is strange that either frame rate would make a difference. since there are 60 s/min and 60 min/hr there are 2300 s/hr. 24000/1000=23.976 so subtracting it
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Well done on the MediaInfo. The video codec is "MPEG 4 Visual", which is unusual. The framerate is also unusual at 30.068. Lastly, the audio might be causing issues, being Joint Stereo. A recode may be needed to get it to open in Magix. VLC
• Movie Studio

  9 answers, most recent on 11/8/2024

  RE: Images not showing
  @alison-p7398 Hi . . . . Don't worry - I will uninstall the program. . . . If you wish help on solving the issue you are having, please help us to help you by providing all the requested information, we are missing the following: Computer
• Movie Studio

  69 answers, most recent on 8/10/2025

  Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Unable to import MKV file into Media Pool in Video deluxe 2026 Plus, Windows 10. MP4 files work fine, even over 60 mins, but even a 2 minute MKV will not preview in Import. Is not file size as MP4 file of 2 GB is fine but MKV of same size, 2 GB, is
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  @Andrew-Goode Thank you for the additional information. Every little detail helps! First, there is no phone number for Magix Support, sorry! Many years ago there used to be but it has long been discontinued, presumably because it was felt to be not
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  So Disapointed! - I purchased the Movie studio online on march 2023 and was never able to use it, I can login to my profile and see it listed there as one of my licensed products, yet when I try to open it, I am asked to register, when I do so, it
• SOUND FORGE

  6 answers, most recent on 2/6/2024

  RE: Missing serial number
  I initially bought a hard copy from your site then received the download because of mac issues, however neither one contained a serial number. I've been trying to get this for sometime no. Can you please help.    
• Rescue Your Videotapes!

  7 answers, most recent on 12/2/2025

  RE: DRIVER DOWNLOAD
  @johnebaker @SP. @AAProds Many thanks for your assistance & your advice. I have attempted to download & install the driver updates as suggested but without any success. The closest I came to any success, in 2 cases, the driver started to
• Movie Studio

  One answer, on 1/29/2024

  [Closed] video preview problems (vegas edit 20 - now called movie studio?)
  cannot find a way to adjust preview screen settings to correctly read either my external monitor OR my laptop screen. when i ask the software to identify the displays, the resultant screens present an overly large middle of the number '2' on the
• Video Pro X

  11 answers, most recent on 12/30/2024

  RE: Coming from Movie Studio Platinum 15
  @Johan_Hackman Hi, Video Pro X and Magix Movie Studio are entirely different programs from Vegas and Vegas Movie Studio. 1. VPX is multi-timeline called Movies, so you can have more that one timeline in your project, each with the same or different
• Video Pro X

  7 answers, most recent on 11/18/2023

  RE: How do I raise a support ticket ?
  @Nigel-Jones It takes Magix often 3-4 days to respond due to the number of tickets they get and consumer level support isn't available on Saturday and Sunday. Your ticket is from November 15, so it's likely you'll get a response on Monday or
• Movie Studio

  One answer, on 5/5/2023

  [Solved] MAGIX Movie Studio 2023 Platinum won't install in Win 11
  This is a brand new download from Magix, two nights ago. Made a second download to try and rule out the possibility of a corrupted file. I click on the .exe, even as an administrator...nothing happens at all. I've tried a number of the more common
• SOUND FORGE

  One answer, on 2/4/2024

  RE: NEED ID NUMBER FOR MY RECENT ADQUISITION
  @JOSE-GARCIA4995 You can find all your serial numbers in your customer account at Magix.com. Simply login with your e-mail and password and look under My Products. There you can also disable the old installation on your previous hard disk.
• SOUND FORGE

  6 answers, most recent on 5/23/2024

  Vegas Pro Suite Smart Subscription & Sound Forge
  I thought the VEGAS Pro Post 365 Smart Subscription included upgrades for Vegas, Sound Forge and Acid. I am able to use Sound Forge 17 pro but not Sound Forge 18 pro. I deactivated Sound Forge 17 on my computer but when I try to activate Forge 18 I
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @dan_lachance Hi . . . . M-Audio interface . . . . Try unplugging this and play back the project to see if it 'freezes at all. . . . . I often heard that there is a problem with the SSD drives : when you erase data, it re-writes always on the same
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi . . . . Please note that the color in the Text selection box is MUCH REDDER than it looks here. . . . color in the screenshots, as you see, is what I see see in Irfanview and Photoshop . . . . Does this mean you see the colour issue only
• ACID

  One answer, on 11/24/2023

  Serial Number
  Hi,I have damaged my laptop with my registered ACID Pro Suite software on. My serial number isI have downloaded the new software and am trying to register it but I get the message:"The serial number you entered has already been used. You may have
• SOUND FORGE

  6 answers, most recent on 9/23/2024

  RE: No audio when using a jog wheel
  In answer to rraud, I know the JKL keys can be used, but not less than realtime speed. I want to use the jog wheel to advance "one frame" at a time and hear the audio as you would do in a video editing program. In answer to John EB, the command to