• SOUND FORGE

  6 answers, most recent on 11/5/2025

  Playback is slow and fuzzy
  I have SF 18 and windows 11; all of a sudden the music playback is slow and fuzzy; I have reinstalled the program and looked for updates, but it did not help.
• Music Maker

  3 answers, most recent on 4/7/2023

  [Solved] sound pools dont work
  For no reason at all my Magix music maker (64-bit) (up to date version 31.0.4.50) has just started producing this error The file /undefined has been deleted or moved and cannot be used. Also the store is working very oddly.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  @Djdj-17 I'm glad it worked in the end. But it's odd that you don't have the Music Maker ASIO driver available in the ASIO driver selection but only ASIO4ALL, Magix Low Latency 2016 and Realtek ASIO. Usually, the Music Maker ASIO driver should
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis HI Thanks for the image, has all the Extra Content that is available under Help in VDL 2026 been installed? On selecting Help, Install extra content, you should see this dialog. John EB
• Movie Studio

  26 answers, most recent on 3/14/2023

  [Solved] MPEG 4 Codec
  I bought the code, got the registration code, but cannot place it??? The programms demandes all the time, that I have to buy it again
• Movie Studio

  5 answers, most recent on 7/31/2025

  RE: How can I compare the various video products?
  @johnebaker does that mean you get to download all the with the trial version, you get to download all the proDAD, and additional addons? I'm not sure on that. @Walter-Nezwisky the only real difference between Premium and Ultimate are, as pointed
• Other products

  3 answers, most recent on 2/2/2024

  [Solved] Photo Manager Deluxe Hangs on Startup - Can I Purge Database?
  I'm using Photo Manager 13.1.1.12 (edited typo) It worked fine for a long time. However, it now hangs on start up and becomes unresponsive, never taking any input at all. Task Manager shows Firebird SQL Server - MAGIX Edition (32 bit) taking a lot
• Samplitude

  8 answers, most recent on 3/2/2024

  [Solved] No master audio signal in midi track only project
  Hi there,I imported a few tracks from a MIDI file into a new Samplitude VIP project. The idea is to use my external device (a Roland Juno DS) to assign an instrument to each MIDI tracks and play the notes already present in there. I have no trouble
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @Alfns The reason is that I want to have a backup to use if the disk fails. The process of creating the DVD/BD files in all Magix video editing products automatically creates a folder containing ALL the files needing to be burned to the disc
• Web Designer

  2 answers, most recent on 10/3/2025

  Error No.6
  Hi I have Xara Web Designer MX Premium and it is coming up with an error code No.6. It's not opening at all. Any suggestions would be much appreciated. Thanks
• Movie Studio

  3 answers, most recent on 11/12/2023

  RE: [Solved] How to disable video, only play audio portion
  @mpike Hi, how can I disable the video and only play the audio?  Simple, depends on what you want. 1. Not have the video at all on the timeline. Get the video and audio on separate tracks (shortcut Ctrl+H), ungroup using the ungroup button
• Music Maker

  7 answers, most recent on 6/14/2026

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw Do you use OneDrive on all computers? This can lead to problems if your projects are saved in a folder that get synchronized with the Microsoft Cloud. What exactly means "unresponsive"? Does it no longer reacts to keyboard and mouse
• Music Maker

  One answer, on 11/24/2025

  RE: [Closed] Download Manager Doesn't Work!
  @Barry-Wiseman No support staff is here. This is a user forum and we are all users like you. Sadly, support is currently unreachable, even for us. Often the download gets blocked by firewall or antivirus software. I recommend you temporarily disable
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Magix GMBH has been recently undergoing major restructuring of products and personnel, though that is no excuse for what you are experiencing. Did you receive any response to your Support Ticket? This is normally in the form of an initial
• ACID

  2 answers, most recent on 12/29/2023

  RE: [Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?
  Thank you SP! I had tried most of that but got confused on Sync in preferences VS the actual Time Code options under Options. The trick is a two step process: 1. You must go to Preferences and the SYNC tab FIRST and select the proper Midi device to
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  On closer examination... I'm not sure what that upper image is telling me regarding "Render". I did another test, setting a very low bitrate, and even though it said "Export with Smart Copy successful", it didn't smart-copy it at all, it did a full
• Samplitude

  7 answers, most recent on 12/29/2024

  RE: [Solved] Playback along with audio stuttering every 1-3 seconds
  I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for
• Music Maker

  6 answers, most recent on 7/17/2025

  RE: What probability exist that the Ai di Music Maker can create existing?
  @MrVortex If you want create something more random, click on the gear icon in the top right corner of the Song Maker and set the number of Soundpools to 8 and the AI influence to low. Then enable 8 Soundpools of your choice and create a song After
• Video Pro X

  4 answers, most recent on 7/20/2023

  RE: [Solved] cannot use hardware acceleration burning Blu-ray disc
  @Ralph_S Hi In the Program settings, Device options tab try changing the Import, processing and Export options to CPU, Intel Iris XE, RTX???? in turn and see which work best for your system. I have all 3 settings set to my RTX GPU. Which RTX GPU do
• Samplitude

  7 answers, most recent on 12/29/2024

  [Solved] Playback along with audio stuttering every 1-3 seconds
  I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for a
• Off topic

  5 answers, most recent on 6/3/2026

  Is it worth continuing to invest in Magix Software
  I have various Magix products and usually upgrade every two iterations to keep up with things but with all the recent financial woes and tickets rarely being resolved, is it perhaps time to find new replacements for video and audio apps? Why should
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  @johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has
• SOUND FORGE

  9 answers, most recent on 8/14/2025

  RE: The cost of text to speech
  @buddy-w You wrote above you dabbled with 20,000 characters. So how much did you already use? 10,000 or 20,000? It's all very cryptic what you write.