• Off topic

  4 answers, most recent on 4/9/2025

  RE: [Closed] Serial number usage after restarting
  @Talmadge-Miller You have been given very good advice by fellow-user @SP. but please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Hi John,   I have listed info on the computer, CPU and Graphics card. Desktop H2EN00V, Inspiron 3881, BIOS 1.31.1 (tupe - UEFI) Processor Intel (R) Core (TM) i5-10400 CPU @ 2.9GHz Memory 16348 RAM Page file 7818 mb used, 9321 mb available DirectX
• Rescue Your Videotapes!

  5 answers, most recent on 2/28/2023

  RE: [Solved] VCR not recognised
  @Fraser Hi . . . . Rescue won't recognise my VCR . . . . Do you mean that RYVT is not recognising the USB Video capture dongle? The correct driver for the USB dongle is installed - the latest drivers are available here. If the dongle is marked K0065
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Your system probably doesn't have the video codec for that file. It's easy to find out what codec is being used: download and install MediaInfo by following this Magix tute. On the View menu, choose the Text view then copy and paste the
• Music Maker

  7 answers, most recent on 12/6/2022

  [Solved] Revolta Plus Presets by Magix
  hi, I want to purchase Revolta Plus Presets by Magix for 9.99eu (+1.80eu :( ). I use free version of Music Maker 64-bit. I need to know if all instruments which sound in its demo example will be also available and I dont have to spend more apart
• Music Maker

  3 answers, most recent on 10/14/2022

  RE: [Solved] How do I expand the sound file names in the instruments (see image)
  @Karl-Licht Like @gjonny  wrote, there is a hotfix in under the important posts: https://www.magix.info/us/forum/hotfix-gui-problems-with-soundpool-loop-table-after-update-31-0-1-13--1307175/
• Other products

  One answer, on 7/10/2024

  RE: [Closed] Vegas 18 Edit. can I use it on 2 computers?
  @Ignacio-Litardo Hi, this is the wrong forum, you need to copy & paste your comment on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS neither are official Support pages but you will get a reply on there that will
• Other products

  One answer, on 6/28/2024

  RE: [Closed] Continuum Primatte Studio (vegas pro 21 post 365)
  Please see this post which appears at the top of this forum page https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1274081/
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  My understanding is that mp4 files are never compliant with Blu-ray specs. You could try rewrapping your mp4 with Shutter Encoder to a mts file. As for recoding 25p to 50i (which is still 25 fps) it's not the image that needs recoding just the
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  @AAProds Hi Al . . . . sometimes get a message saying a backup exists, do you want to open it or the project itself . . . . See the video here. John EB
• Rescue Your Videotapes!

  9 answers, most recent on 11/11/2022

  RE: [Solved] Application not opening suddenly. Error code: 59
  @Laszlo-Farkas Hi. If you have activated a Magix account and registered your product you should see something similar to here. If not, contact Magix at infoservice@magix.net or raise a ticket by using the contact support button at the bottom of your
• Photostory

  One answer, on 3/18/2025

  Hangs, does not ever complete
  trying to export as video. Tried exporting several different formats, e.g, avy, mp4, mpg. Program just hangs after getting over 96% done.Tried software and hardware encoding. Program is unresponsive, must fill using task manager. No error
• Movie Studio

  One answer, on 9/10/2024

  RE: [Closed] 베가스22
  @kim-choongki Please read this pinned post https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. This thread will be closed. JeffForum Moderator   이 고정된 게시물
• Music Maker

  2 answers, most recent on 8/7/2024

  RE: Music Maker update 33.0.1.9
  Hi @Ismo55, Sorry to hear about this. I think this calls for a more detailed investigation and analysis of your particular situation, since this isn't a general problem introduced by the patch. Please get in touch with our support and provide all
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @George-Munro Hi . . . . magix movie edit pro mx . . . . This is a very old version of Movie Edit Pro from 2012. This version does not support the HEVC/h.265 video format and resolution many drones use. However, we need more information to confirm
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  @rick-a You definitely need support to merge both accounts into one. I recommend you open a new ticket and ask them that you want to merge your old Sony login with your current Magix login. Hopefully the AI bot will then inform some human support
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  Hi Jeff Good to hear from you. This is all the info I can glean re CPU is there anything else required?    Intel Core i7-8700K CPU @ 3.70GHz   Regrds Alan
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you
• Off topic

  14 answers, most recent on 2/2/2025

  RE: Not able to pay for the product
  @Erdal-Torun Hello, welcome. Please see here with regards to PayPal in which Magix has responded. See ralftaro's response. Or please contact infoservice@magix.net for further assistance. Forum Moderator Stephen
• Photostory

  One answer, on 10/24/2025

  RE: Activation code
  @Kenneth-Satterthwaite Welcome to the Magix user to user forums. Check the disc carefully, including any case or packaging for a voucher code. Then go here, find the appropriate question "How can I redeem the voucher code for my box version?" and
• ACID

  5 answers, most recent on 6/10/2024

  RE: Acid pro 7 versions
  Thanks for the info, I will keep it in my mind.
• Off topic

  2 answers, most recent on 10/14/2024

  RE: Renewal of Magix for this next year.
  @Wayne-Robinson In addition to @emmrecs comment, see this pinned post. John EBForum Moderator
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis   Hi   I have been looking at the issue with the LUTs not appearing in the Templates tab with a 'clean' install of VDL, ie not an upgrade from an existing installed version. The easiest to setup and use for the LUTs, is the folder
• Off topic

  2 answers, most recent on 10/4/2024

  RE: [Closed] vegas pro not accepting my serial number
  @liam-clarke Please make sure you convert voucher codes to serial numbers first via https://www.magix.com/redeem Next, make sure you install the correct version of Vegas. In case you don't know, you can download the correct installer by entering