• Music Maker

  2 answers, most recent on 2/2/2022

  an error has occurred during the process of purchase
  Does anyone know how to fix the login issue? I can't find a way to talk to someone from support to help me out. Cheers, John
• Music Maker

  8 answers, most recent on 3/9/2022

  RE: Frozen with blank "Automatic feature download and installation"
  I did a fresh install. Tried again this morning, hit "join" to log in - it crashed - stuck on the login page. Can't even get to the settings.It may be something else. I'll be doing a refresh on my computer system, but it may be up to a week before
• SOUND FORGE

  5 answers, most recent on 1/24/2022

  RE: Trial version don't work
  My problem... Register product We require some personal details for registering your product.Please note that fields marked with * are required.The extension code for the upgrading your trail phase will be sent to via email!  This email address
• Xara Designer Pro

  20 answers, most recent on 2/12/2022

  RE: refund required due to false promotion of cost.
  Sorry. I was incorrect, the package ordered was Xara Web Designer 18 Premium The email came from news@letter.magix.com The web site was from the
• Music Maker

  One answer, on 1/21/2022

  [Closed] Login issues
  Everytime i try to login to the store it say there has been an error during the purchasing process ive tried to clear the cache and it didnt work and just said the same thing how come its not letting me login in?
• Movie Studio

  One answer, on 1/19/2022

  log in
  Magix no longer recognizes my login and password but there doesn't seem to be any way to contact a live person. Is there any email address or phone number avail for this? Website is not helpful!
• Music Maker

  5 answers, most recent on 1/18/2022

  RE: Transferring Soundpools
  @philip-eames Hi, First off, if you are installing Music Maker onto a new computer, it will likely be MM2022 (it's free). The most recent update is 30.0.4.44. Can you confirm this? As soon as you login (Join), the program will acknowledge your 2021
• Off topic

  One answer, on 1/15/2022

  RE: Speaking to customer service
  @Emily-Pearcey Welcome to the Magix user to user forums. First, please do not create duplicate posts. I have closed your other post. Second, when you originally installed SF Pro 13, in order to run it you would have needed to set up a Magix account
• Music Maker

  6 answers, most recent on 8/6/2024

  RE: Accessing unlimited loops
  @catacosmosis THERE IS NO LINK TO THAT underneath my login email in the main window This can happen if your computers screen resolution is not high enough. Then you will not see the link. Not the issue - but thank you. From my previous post I have
• Music Maker

  6 answers, most recent on 8/6/2024

  RE: Accessing unlimited loops
  @catacosmosis THERE IS NO LINK TO THAT underneath my login email in the main window This can happen if your computers screen resolution is not high enough. Then you will not see the link.
• Music Maker

  6 answers, most recent on 8/6/2024

  RE: Accessing unlimited loops
  I'm having the same problem and the "help" article about checking my subscription and payment information is totally useless because THERE IS NO LINK TO THAT underneath my login email in the main window like their article says there should be. I
• Off topic

  8 answers, most recent on 3/23/2022

  RE: How to opt out of membership
  @Former user Hi . . . . I would like to delete my account from your website . . . . To do so login to your account here and/or at magix.com. Select your avatar top right of any page you are logged in on Select My profile, Settings and use the Delete
• Music Maker

  4 answers, most recent on 1/23/2022

  Login issues
  i cant login to the store everytime i try to login it says there is a problem with purchasing. ive logged in to the store on the website but everytime i open the program and try to log in it says there is a purchasing problem what do i do?
• Music Maker

  2 answers, most recent on 1/9/2022

  My Recently Purchased Music Maker Premium Freezes On Start Up.
  I can't even log in. My Device. Device name    DESKTOP-3GSMI9QProcessor    Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz   2.40 GHzInstalled RAM    32.0 GB (31.7 GB usable)System type    64-bit operating system, x64-based processorPen and touch    Pen
• Other products

  16 answers, most recent on 1/26/2022

  RE: Missing email with link to download PC check & Tuning 2022 withe activ
  @LAURIE-SOLOMON Hi Check if the product is registered in your account at magix.com - login using the Account login button top right of the home page and select My Products Note: - this must be the email address you supplied on purchase - if you made
• Music Maker

  10 answers, most recent on 1/7/2022

  RE: Upgrade 2021-2022
  @mulan3-SK Thank you for the additional information. Unfortunately, I am still a little unclear about your previous version of MM. Was it MM 2021 Premium? When you paid for the upgrade to MM Premium 2022 did you receive a new serial key (you
• MAGIX

  5 answers, most recent on 1/5/2022

  RE: Important: MAGIX is reachable over Christmas and New Year!
  I have been unable to login to your servers for weeks... will this ever be fixed?
• Other products

  5 answers, most recent on 1/5/2022

  RE: Video easy Rescue Your Videotapes
  @Evgeny-Morozov Hi To clarify @ClaudeLeonard01 comment:- You need to login to your account at magix.com - the Account login icon is top right area of the homepage. Once logged in with the email address and password you initially registered the
• Music Maker

  9 answers, most recent on 1/8/2022

  RE: [Closed] software dosent work
  @Stephen-Brady Hi I have hidden your duplicate post on this issue. . . . . come on of course im logged in . . . . Assuming you mean your email address is shown in the start up page of Music Maker as seen top right below and the computer is connected
• Samplitude

  3 answers, most recent on 12/29/2021

  RE: Samplitude Pro X6 Suite - Where are the Independence Pro 70GB Files?
  Hi Jeff, Thanks for the super rapid reply - very much appreciated. I wasn't aware of the separate user forum for Samplitude Pro - (I admit to being a little lost at the multiple logins and passwords for navigating around the various Magix sites -
• Samplitude

  3 answers, most recent on 12/29/2021

  RE: Samplitude Pro X6 Suite - Where are the Independence Pro 70GB Files?
  @LTU4367 Hi Tim. Welcome to the Magix user to user forums. First, are you aware there is a dedicated Samplitude Pro forum here? Because there are very few users of Samp Pro who visit and post here you might be best advised to register at and repost
• Samplitude

  3 answers, most recent on 12/29/2021

  Samplitude Pro X6 Suite - Where are the Independence Pro 70GB Files?
  Hi All, I've purchased Samplitude Pro X6 Suite (24th December 2021) and it is working well (I'm moving from Cubase to Samplitude) - The forum links that Users have posted to training videos are very helpful and I'm very grateful for all of this
• ACID

  4 answers, most recent on 8/24/2024

  RE: Register / Activate Acid 3.0
  @beeanimated Your old Sony user account should have been transferred to Magix. You just need to login and download the installer from your account. I don't think your old installer will work any longer because Sony disabled all old registration
• Movie Studio

  One answer, on 12/28/2021

  RE: [Closed] Please resend my serial numbers for Platinum 17
  @Ken-Kondrat Hi . . . . Please resend my serial numbers for Platinum 17. . . . Unfortunately we cannot send you the serial numbers as this is a user to user forum and no one here works for Magix. You can find your serial numbers by browsing to