• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and
• Music Maker

  2 answers, most recent on 7/31/2025

  RE: 2026 trial download
  @kostas it's not really clear to me, what is the cause of the problem here. In this thread, it was solved by enabling TLS protocols in the Internet options and the disabling the warnings if a connection is redirected:
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  Hello Rob, thank you for your input. I think Magix is activated. I just try to download video from hard disk, make short edit and safe as MPEG-2. Everything is working. I think there is problem with connection with my firewire card. I did not use it
• Music Maker

  3 answers, most recent on 12/4/2023

  RE: [Solved] Problem with activation code after buying upgrade with another email.
  @Former user Welcome to the Magix user to user forums. Registration of purchased Magix software is automatically linked to the email used to purchase it. Hence, the error message because you are using the "wrong" email address, your own rather than
• Movie Studio

  10 answers, most recent on 8/7/2025

  RE: Installation
  New powerful computer and win11 running. Additional effects do not work and passwords do not work either. Prodad vitascene is an exception. I don't dare to install these when they don't work. IS IT better not to add them or?? Ignite Cine style for
• Movie Studio

  15 answers, most recent on 6/8/2025

  RE: Export results not accurate to settings.
  When you create/open a new project the program will ask you what size & frame rate you want. Yes, this is usually good enough, but I'd never needed to export then reimport a file before, and when it said the exported file did not match the
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @AAProdsMy quoted price, on Amazon, if you get a top systemSkytech Gaming Legacy 4 Gaming PC, AMD Ryzen 7 9850X3D 4.7GHz, NVIDIA RTX 5090 32GB VRAM, X670 Board, 2TB Gen4 NVMe SSD, 32GB DDR5 RAM 6000, 1000W Gold ATX 3 PSU, 420 ARGB AIO, WI-FI 5,
• SOUND FORGE

  5 answers, most recent on 9/15/2023

  [Solved] SoundForge Pro (11) issue with seeing iZotope RX plugins
  Having changed over to a new computer, my SoundForge no longer sees the plugins for iZotope RX. I believe that they are located in the correct folder to be referenced by SF Options/VST set up. I can also see them being scanned, however, they do not
• Movie Studio

  5 answers, most recent on 9/14/2023

  [Solved] 'Automatic check failed' trying to update old Movie Edit Pro
  Hello, I'm using Movie Edit Pro 2015. Yes, I know it's old, but I own it :-) I have installed and registered it on my new PC but the update process fails every time with 'Automatic check failed'. I have version 14.0.0.160 installed and the latest is
• Movie Studio

  26 answers, most recent on 1/17/2025

  RE: Blu ray disk chapters blank
  @karataka Hi, it would avoid to see a warning message I see. You must be used to video editing programs that don't have the same multi-movie features of MS/VPX where you can either open another project within the open project or close the open
• Photostory

  3 answers, most recent on 11/6/2024

  RE: Cannot see Photostory Wizard
  @DannyP Excellent news and thanks for the feedback. Happy Photostorying! Jeff
• Music Maker

  3 answers, most recent on 10/13/2023

  [Solved] v32 update breaks the bar counter?
  Hi, after updating to the latest version my songs have gotten "corrupted" - the bar counter at the top is no longer adjustable, it's just a square in the left corner (basically zero bars). Playback now starts from the beginning every time, not from
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of
• Movie Studio

  7 answers, most recent on 12/19/2024

  RE: Video Scopes
  @Kevin-Ward Hi Kevin. If this is essential to you and you have bought the ultimate version, then you can find all the normal scopes in the Effects 'New Blue Blue Essentials' section in the effect labelled 'Region Scope'. The effects package is the
• Movie Studio

  5 answers, most recent on 7/9/2025

  RE: Magix Support or Lack Thereof
  @bjtap Magix are restructuring their support completely. They want to switch over to an AI agent and are currently training it with a knowledge database. If you haven't requested a follow-up to your tickets at least weekly, they are probably closed
• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  RE: [Solved] Instal problem
  @MICHAEL-EATON Welcome to the Magix user to user forums. This is a new problem to the forums, I think, but there are two possible causes for what you see: Is your 365 subscription still active and fully up to date? (Perhaps more likely), 365
• Video Pro X

  7 answers, most recent on 6/24/2023

  RE: [Solved] File Not Found
  @Joshua-Burner Hmm, If you create a new project just as a test, can you add those files to it? If not it sounds like something is broken with the file, We're getting somewhere. It says I need quicktime installed, but I thought I have the latest
• Movie Studio

  2 answers, most recent on 9/22/2025

  Updates to Video Deluxe 2026
  Has there been any updates to Video Deluxe 2026, especially the new media management tool? I didn't mind how slow it is (was) but the inaccurate classifications and no ability to move a file from one classification to another and the inability to
• Movie Studio

  One answer, on 2/18/2025

  I have lost (can't locate) the +- controls in the bottom right of the
  I've recently changed my pc and installed the new 2025 Movie Sudio Suite, so I'm making a few silly mistakes whilst I come to terms with the new interfaces.I seem to have changed the layout of the video editing screen workspace and in the process I
• Movie Studio

  10 answers, most recent on 3/18/2025

  Movie Sutdio 2024 Platinum 23.0.1.236 New Project Function Unusable
  All of a sudden the new project function opens with an expanded view of the next menu causing the accept/next button to be invisible off screen. Actually all sub windows open like this, unusable. See second screenshot. New Project Screenshot. Other
• Samplitude

  2 answers, most recent on 12/2/2024

  I need to transfer my license to a new computer.
  My computer, where I had a Samplitude license installed, broke down. I bought a new one and need to install the program on it, but when I tried to register I received the following response: The serial number you entered has already been used. You
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  @DesertSweeper I guess the software will still work over the next couple of years. How often there will be updates needs to be seen, maybe once a year a new version and then a bugfix update in the middle of its lifetime. It was the same back when
• Music Maker

  One answer, on 7/28/2025

  New-older guy looking to enjoy life
  I'm turning 63 and use to do live sound for many years but never made a single note outside of music class as a kid. I was thinking that Music Maker maybe an ideal way for me to play around and feel good about myself using other people's sounds.