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Hi, my computer cant find the right driver for the Video Grabber usb device, and i think that is the reason why i see only bluescreen on the video saver app when i connect my VCR with the device on my computer. It is video saver 2023, bought few

SOUND FORGE

8 answers, most recent on 3/9/2026

RE: Trying to justify buying Sound Forge 17 Pro

@David-Warburton You could try and reinstall the latest V14 of Visual C++ Redistributables: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) This helped

Other products

4 answers, most recent on 3/9/2026

RE: Video Deluxe 2026 | When I add a flag, would you open the rename bar

When I add a red flag (chapter marker) to the video, it would be nice if the chapter marker rename bar opened up as soon as we place it. Right now, I have to right-click the flag to open the rename bar. Sorry about that. I use it to remind me to

SOUND FORGE

14 answers, most recent on 2/3/2025

RE: [Solved] LOUD STATIC NOISE

@EHS This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can press the Windows key + R on your computer keyboard, and type REGEDIT in the Open field: Then

Photostory

3 answers, most recent on 8/5/2023

[Solved] 2023 Version Spell-Checker

When I upgraded to Photostory 2023 the main reason was because I understood there was a spell checker. Link https://www.magix.com/gb/photo-graphic/photostory/new-features/#c1664361 Well I have not been impressed with the performance of the 2023

Movie Studio

8 answers, most recent on 7/29/2025

RE: Text to Speech conversion

@Pete-Lowland Welcome to the Magix users forums. TTS is available if you are a registered user of the full version of VDL 2026, via the MAGIX Hub tab in the app. I'm not sure whether STT is also available similarly, I don't currently have the full

Other products

One answer, on 9/16/2025

RE: [Closed] Vegas21 crashes on startup(0xc0000005)

@wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to

Movie Studio

8 answers, most recent on 7/15/2025

RE: Movie Studio --> TO --> Video Delux

@CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍

Movie Studio

2 answers, most recent on 1/11/2026

Reactivation problems

Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the

Photostory

16 answers, most recent on 10/17/2024

RE: How to add an intro/outro

@David-Briggs Welcome to the Magix users forums. I've never used any of the supplied Intros/Outros but a quick search of the Help led to this page. Does the information there help? It seem you need to use the PS Wizard to access these

Music Maker

12 answers, most recent on 6/25/2024

RE: [Solved] MM 2025 Upgrade, 20 free Soundpools

Thank you both! Before I saw your replies, I thought nobody was going to answer so I opened up a support ticket (There seems to be no way to just ask Magix a simple question without opening a ticket, i.e. do I get to pick the soundpools or not?) and

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

I just remembered. Here are a couple of log files of failed burns. https://1drv.ms/u/c/bb228147f3dd175d/IQD1e3Hw8s0QS629BqhsF15-AXLi-xhGOz8war7Id3NSokA?e=RF46uY Hope they help.

Video Pro X

46 answers, most recent on 5/14/2025

RE: [Solved] VPX16 plays Sony XAVC with no sound

@johnebaker @Marc-Goder @AAProds @CubeAce @Gid Hi Guys,I think I have determined how/why some of you can play these XAVC files with audio and others can't. While you profess that you have never installed K-lite (and I believe you) you have installed

Movie Studio

11 answers, most recent on 10/27/2025

RE: balance sound level to be equal from two cameras/sources on final edit

Rob, Currently in the gym I was so excited to see i had a reply This forum great for help vis folk like yourself..this should save me hours of manual shifting... appreciate you time Will try at home later Thanks Brian

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

@Billy-Green8845 I'm not sure it was necessary to create another thread about this problem! First, I note from your screenshot, that you actually have Video Pro X17, not Video deluxe 2026! However, ALL the questions which you have been previously

Audio Cleaning Lab

6 answers, most recent on 11/24/2025

[Solved] Install Audio Cleaning Lab 2016 on new PC

Please help. I want to install my old Audio Cleaning 16 program on my new PC. I do not have it on any other devices (the desktop I had it on 'died' years ago). It tells me 'Too many installations, contact Magix support'. (I have the original CD and

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the

Music Maker

2 answers, most recent on 9/6/2025

RE: Why does music maker suck so much????

@Dementatr0n2099 Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and

Samplitude

6 answers, most recent on 11/29/2024

RE: Installer exits

Thank you for the help, guys. I contacted support, but they simpy said they couldn't help because of the age of my product. To be honest, I'm not too happy about that answer. It's a product I have purchased. I'm not asking them for technical

Music Maker

2 answers, most recent on 12/16/2024

RE: How do I get my playback marker to start from where I postion it?

Thank you for your help, now it works as it should. I wish you a pleasant day. 😊

Movie Studio

12 answers, most recent on 9/15/2025

RE: Does MovieEditPro Premium support LUT?

Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob

Music Maker

4 answers, most recent on 12/15/2023

[Solved] Loops Unlimited Not Working

Hi,I purchased the Music Maker 2024 bundle with Loops Unlimited.When navigating to subscriptions it shows Loops Unlimited as "Purchased" but when I navigate to the store all sound collections have a price and ask me to purchase them.I have tried