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@ghijohansson I get an "access denied". Maybe because I disabled my own One Drive. Even logging in with my MS account (which I forgot I had) I get "access denied". I wouldn't have thought it needed a computer genius to make the download shareable.

Video Pro X

2 answers, most recent on 1/17/2023

[Solved] Removing Links between Objects on Timeline

Hello; I am having some problems editing my project. When I select an object on particular track, the selection appears to grab all the other items on the same track. I have tried to rectify this problem by selecting all the objects, and then

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 It is highly unlikely, I think, that you will receive any sort of reply until at least next week, i.e., after the New Year holiday. JeffForum Moderator I already asked them for a refund 3 weeks ago. Not a single response other

Music Maker

2 answers, most recent on 12/20/2022

[Solved] Waveforms No Longer Showing

I am unsure if I clicked something or if this is a problem others are having (didn't see any in other posts)When I see loops in the soundpool dock I can see their waveforms. But once I drag it into my project, it just has two straight lines, can't

Off topic

3 answers, most recent on 3/14/2023

RE: [Solved] Issue logging into account

The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once). If you're

Off topic

27 answers, most recent on 4/23/2023

RE: [Solved] Can't log in to my account.

@akakoala The message "The server is working for your request... please wait!" using MAGIX Service Center appears if you already submitted a form and clicked submit button again (e.g. if you double click the button or pressing Enter more than once).

Other products

6 answers, most recent on 11/11/2025

RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link

@stephen-logsdon Your post to this thread has been hidden since it concerns a different issue to the one raised by @fuss. Please do not hijack another user's thread in this manner but rather create a new thread with your question. It would be very

ACID

6 answers, most recent on 12/28/2022

[Solved] Error While installing ACIS PRO 11

A fatal error occurs when I try to install MAGIX Analogue Modelling Suite Plus, MAGIX essentialFX Suite...ands others. Here is a snapshot: I have no idea how to fix this...please help.

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis I also subsequently had problems with mts files I created from Shutter Encoder when experimenting. Unfortunately m2ts wasn't available as an option. Anyway it's academic now as you are going to have to re-render your mp4 files to disc

Video Pro X

6 answers, most recent on 7/13/2025

RE: [Closed] It pauses

Hi, I know you've reinstalled, uninstalled OD etc,, 👍 So just for anyone else. My files on (C) drive show as if they're in OneDrive but that is now just a folder destination on my PC, I've signed out of OD & disabled it in Start-up -

Video Pro X

8 answers, most recent on 10/21/2022

[Solved] How get clips in a channel to line up next to each other automaticicly

If you have cut out a lot of small clips in a channel. Is there a way you to bed one after the other automatically? I find it a bit tiring to manually add them one after the other. Is there any way to be able to just select them all, and then go

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long

Video Pro X

3 answers, most recent on 3/27/2026

RE: Program Settings irritations

@John-Elmer Hi, 1. The File Open is Ctrl+O, not Ctrl+Q. No, unfortunately, at least I have not found a way. You will still have to click on Open on that "splash" screen. Did you try turning off this screen by clicking on the settings gear at the

Movie Studio

27 answers, most recent on 4/20/2025

RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum

@William-Keeth Hi. It may be worth checking your security and other windows settings if you have had a Windows update over the past month. I found several of my settings altered with the last Windows update that effected my sound device settings as

Video Pro X

37 answers, most recent on 11/9/2024

RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)

@Bol Hi Rob, (I'll get it right this time). Yes. Pretty much got all the normal suggestions as the problem does not produce a crash report. If it were software related would it not be replicable by another user or at least have one other topic on it

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@johnebaker Hi John. I bow to your superior knowledge of how these forums work as that is not my forte, but then why so many enquiries here or are the other forums devoid of users? I only did a cursory search after discovering the German site was

SOUND FORGE

4 answers, most recent on 9/20/2025

RE: Soundforge Pro 18 automatically changing the sound of my files

editing MP3 files in modern versions of Sound Forge might have changed and it handles them differently compared to old versions, so you'll encounter problems like audio glitches +11 to what @SP. stated!If you are editing MP3s or other lossy formats,

Movie Studio

One answer, on 4/28/2026

RE: program won't open- frozen

@Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling

Music Maker

13 answers, most recent on 1/9/2024

[Solved] Purchased soundloops not accessible via offline computer

PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@browj2 Hi John Their terminology can be confusing, AFAICS looking through their 'Control panels, they do not contain or give any form of comprehensive manual control such as a C-Panel or PLESK ocntrol panels available on other hosting providers. .

Photostory

6 answers, most recent on 8/24/2025

RE: "Sound Optimization", disappearing transitions, transition/music issue

Jeff, Glad to follow up. The "Sound Optimization" popup seems to have disappeared on its own... I'm crossing my fingers. But one issue buried with the others was not resolved: The Object Mode selection change you recommended did fix the soundtrack

Movie Studio

90 answers, most recent on 1/13/2025

RE: Slideshow-Reducing photo length merges Audio track

@browj2 All you've just done is create scenarios where your logic makes sense but - the program is telling you that you have to do some further editing because of your edit - it doesn't know what to do .. It shouldn't do anything, if I'm in Single

Movie Studio

20 answers, most recent on 1/13/2025

RE: Exporting to mp4 desyncs the sound...

@Richard-Merriman HI . . . . . After I posted the solution I got nothing but criticism! . . . . Only in so far as it was pointed out, by 2 very experienced users, that there was a lack of understanding of what is going on. However comments such as

Video Pro X

One answer, on 12/6/2022

[Solved] Video Pro X14 audio distortion

The audio becomes distorted with clicks when exporting to HEVC MP4 after applying a Mosaic Distortion Effect to the video with Magix Video Pro X14. No other effects are applied, so the original audio should be preserved without any changes. Any