• Music Maker

  2 answers, most recent on 1/22/2025

  software working very slow
  When I try to do anything the software seems very slow, I have used MM for a while and it seem like its just getting slower as you update, have tried everything more RAM, changed SSD
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  @Bill-Fike If I understood you correctly, this also happens with pure WAV files? That's odd. You can try to reset the program settings under the File menu. But I'm not sure this will help, because it happens both in Sound Forge Pro 16 and Sound
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  Hello @Yoshinori-Tokuda,   Try going to: Help/Online Update? As far as I can tell, you live in an Asian country (Japan). I don't know if Magix programs are also registered in Asian countries. But try going to: MAGIX - マイサービスセンター/ My Products. You
• Movie Studio

  26 answers, most recent on 3/18/2025

  RE: MIX option missing in Chroma Key
  @CubeAce Hi Ray . . . . Wonder why my version of 2024 never updated? . . . . Is that a typo? The last patch, according to my patch list, for MMS 2024 was 23.0.1.192 John EB
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you Emmrecs, did as you suggested and Trial now working. Understand about extension of Win10 available, but UK is not included in "for free" EU deal, though I have been offered it on updates page and paying would not be a problem. It is the
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @Astraios Welcome to the Magix user to user forums. The version of Independence Pro which you have is the latest. It has, indeed, not be updated since 2017! JeffForum Moderator
• Other products

  3 answers, most recent on 1/15/2025

  RE: heic support in magix photo manager
  @Pavel-Kuchar Welcome to the Magix user to user forums. Magix Photo Manager has not been updated since about 2017 so no, it does not support images in heic format, sorry. JeffForum Moderator
• Movie Studio

  26 answers, most recent on 1/17/2025

  RE: Blu ray disk chapters blank
  @johnebaker Hi John, .....Is the BDP250 firmware up to date? The latest version is dated 14.11.2022.... Thank you for pointing me to the latest firmware update. I'm going to update this to the latest firmware in the coming week. As far as I can
• Movie Studio

  34 answers, most recent on 8/11/2024

  RE: Movie Studio - Why so finnicky? An unknown error has occurred
  My GeForce drivers are Game Ready 555.85... Just updated about a week ago... but I'll see about updating to 555.99 Seems Lisa's comments are in the wrong thread.
• Samplitude

  4 answers, most recent on 8/18/2024

  RE: Do i have to purchase updates on buying Samplitude Pro X8 Suite ?
  @Audrey-Aguiar Updates are free. Be aware that Samplitude Pro X9 might release soon.
• Movie Studio

  One answer, on 6/14/2024

  Problem updating my Vegas Movie Studio
  I bought Vegas Movie Studio around 2017. Have not updated since. Unfortunately I did use an email account that does not exist anymore. What sould I do to download a new version? I managed to change / update my email. Now I am at loss how to
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Hi . . . . Could not find a part of the program. Please install the program again . . . . This suggests to me you are referring to Vegas Pro or Vegas Movie Studio, is this correct? If so you are in the wrong forum, the Vegas product
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @johnebaker The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. IHmm, surely if it was an issue with my account then Al, John Cb and yourself would have the same
• ACID

  One answer, on 7/30/2024

  Acid Pro 11 Freezes rendering to MP3, doesn't update to latest Rev
  Acid Pro 11.0.2 (Build 21) 64 Bit. HP Prodesk 400 G7, I-7 cpu @ 2.9GHz, 64GB Ram, 2TB SSD, Windows Pro 11. 1). When I try to update, it does nothing (turned off antivirus, still doesn't update. 2)Also, When I try to render song to MP3, Acid Pro
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o If you changed the setting to TRUE and it's still TRUE after restarting the app, the setting was applied. Then that's not the problem. The settings just prevents the application from opening multiple times if you open multiple audio files. I
• ACID

  2 answers, most recent on 9/6/2024

  [Solved] Post virus help for using Acid Pro 7
  Hi there,   I recently encountered a virus on my laptop called Trojan:win32/Malgent!msr.. Windows Defender removed it quite quickly but, ever since, Acid Pro 7 hasn't been working very well. It continually freezes, showing the blue circle of death
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Greetings Al, If it's any help, for such problems I use Exiftool (which is Command Line only) and Exiftool GUI here https://exiftool.org/gui/ ( I found out about this program here
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @Marc-Goder @vdl-user-v19 G'day, interesting, thanks for that. My situation: -VDL is at version 316 (no updates available) -I'm using the NVidia 581.80 driver you referred Andy to in this post. -HEVC on the 3060 does indeed export nice and smoothly,
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Bol Thank you for responding. I understand and appreciate that the company is going through a transition. For the Forum Moderators, it must be difficult not to have a Magix Forum Manager to provide direction and feedback, but that does not mean the
• Other products

  2 answers, most recent on 1/5/2025

  RE: MP3 deluxe 19 and Album Artwork
  Thank you @SP. I wish they'd mention that information on their website. "Hey, we haven't updated this in 8 years." I may just ask for a refund since I'm within my 14 days. I appreciate your help.
• Web Designer

  8 answers, most recent on 10/19/2024

  RE: Updater tagged as virus infected
  @Rene-D Welcome to the Magix users forums. Exactly which version of Web Designer do you have? I ask because Xara products are no longer sold by or supported by Magix and you may need to ask your question to Xara support. As to the general issue of
• Music Maker

  4 answers, most recent on 8/15/2023

  RE: [Solved] Audio keeps jumping when I try to move it
  @Thomas-Daly The video doesn't work for me. You can upload a video directly to this forum by using the blue arrow icon above the response text box. If your problem is that the cursor jumps around in equidistant steps instead moving smoothly, then
• Movie Studio

  52 answers, most recent on 3/8/2025

  Update
  Latest update Changes - version 24.0.1.227: Feature: - AI smoothing available under video effects Stability: - Fixed crash during automatic shutdown after export - Fixed crash when loading a project with an empty arrangement window - Fixed crash