Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

SOUND FORGE

One answer, on 9/13/2025

problem registering Sound Forge 9.

I recently installed Windows 11 a month ago. Then I reinstalled my copy of Sound Forge 9 using the CD. I registered it and all was fine for a month. Then today all of a sudden when I try to open the program it asks me to register it. Then I get an

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO You can find reports for crashes that aren't caught by Sound Forge in the Windows Reliability Monitor. Maybe there is something different. A driver problem would likely cause a crash in ntdll. I'm not sure why it crashes in comctl32.

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando Hi The error message shows you have a MUMA location error . Are you using and external audio device? If so, the issue is usually an interface ASIO driver mismatch, you must use the devices' driver, not the Magix ASIO driver. To fix

Movie Studio

7 answers, most recent on 11/10/2024

RE: Program will not run.

Thank you both for your comments. According to the confirmation email from Magix, I bought the MAGIX Movie Studio 2025 Suite on November 8th of this year. I did this directly from the Magix website, so if it's a discontinued program, Magix sold it

SOUND FORGE

4 answers, most recent on 7/29/2024

RE: Sound Forge Registration on New DAW

@Michael-Jones6957 The exact error message would be helpful. Did you try to redeem a voucher code a second time? Did you try to register the serial number a second time? Both are not possible. Did you try to activate the serial number after running

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

Hi, a little strange as I hadn't selected that? I opened the same file and checked as you instructed and stereo is selected (see attached), so I took another screen shot of the error message for you after checking stereo is selected. Thanks,

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

Thank you for responding so quickly. The domain transfer took place a couple of days ago and I have received a message to say that it is complete. The account at OVH was also set up just a couple of days ago. I am having difficulty getting help from

Music Maker

2 answers, most recent on 7/21/2023

[Solved] Humble Bundle 2022, Music Maker Installation Confusion

Hello. I have the Content Creator Bundle from Humble Bundle near the start of 2023, and am now in the process of activating the apps that come with it. Two of these apps are "Music Maker EDM Edition" and "Magix Music Maker 2023 Premium" Upon trying

Music Maker

7 answers, most recent on 2/27/2024

RE: Trying to re-install the version I purchased.

@Charlie-CruzOrtube Are you getting a specific error message? The firewall or Windows Defender can block the installation, then it stays at 0%. Is that the case it can help to deactivate them temporarily. Error24

Music Maker

One answer, on 6/15/2024

RE: login in and opening app.

@TLEWIS Hi Please do not post the same question multiple times, your other posts have been removed. Are you getting any error messages? if so please quote in full including the error code. Are trying to activate with a P3- serial number or do you

ACID

4 answers, most recent on 4/28/2024

RE: problems with my Activation Key

@Brian-Tully What's the exact problem? You likely see a specific error message. We need to know that.

SOUND FORGE

30 answers, most recent on 1/29/2025

RE: Removing of Back Ground Sound

Hi @SP. Did get an Error with SF and I busy reinstalling it but I think I only installjust SF and left out the other things I need all the things that you mentioned yesterday. and the Attachment shows almost everything that I need. I

SOUND FORGE

5 answers, most recent on 10/7/2025

RE: Missing DLL for Sound Forge Pro installer

@craig-l Maybe there is a problem with your Windows installation. Try the following: To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

Update: The Error persisted within how Windows was managing the .net framework, I learned this after trying to update Visual Studio. I imagine sometime during installing Unreal Engine & Visual Studio something went wrong and didn't go noticed.

Movie Studio

10 answers, most recent on 12/2/2023

[Solved] Magix Video deluxe plus 2021 keeps crashing as it fills up my RAM

Hi everybody! Since a few days i have the following problem: I am editing a video with 7 video lanes. I know this is memory intensive but i have done more intensive projects before without a problem. Now i can only do like 5 cuts until the software

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

@Former user Yeah, it's an annoying message but it seems to be enough to click the message away and then to close/open the Denoiser once to see the correct noise spectrum. This error doesn't appear in the 32 Bit version of Sound Forge Audio Cleaning

Other products

4 answers, most recent on 12/20/2025

RE: Strange error message with Photo Manager Deluxe

@Linda-Lawson Hi . . . . WINDOWS 11 25H2 . . . . Are you logging into the computer with a Microsoft account? If so, it is likely that your Documents folder and 2 others are synced to, and using, OneDrive as 'backup' storage, and this may be causing

Video Pro X

6 answers, most recent on 7/13/2025

[Closed] It pauses

I got video pro X17 installed last week. (it will output as mpeg4) Go to use it today it trys to "mix down" then it pauses/stops/ freezes, I have to use task manager to close the programme, any ideas? No codes, nothing, it just stops, and will not

Music Maker

17 answers, most recent on 10/1/2024

RE: [Closed] Why can't I start Music Maker?

No you don't understand me. I'm using a translator and maybe the translation is wrong. I have the settings fine in my PC. But Music Maker technical support is not good. I have been reporting errors in the MM program to technical support for almost 2

SOUND FORGE

2 answers, most recent on 3/5/2023

[Solved] the specified operation is not allowed on read only files

Sound Forge 10 Everything was working perfectly fine. Today I got this error message "the specified operation is not allowed on read-only files" anytime and in any files, I am trying to make any changes

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1

Rescue Your Videotapes!

One answer, on 4/8/2026

RE: Unable to Activate Product – Error -24 (New Purchase)

@konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@Steven-Wood Some additional things you could try: Open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type DISM.exe /Online /Cleanup-image /Restorehealth