• SOUND FORGE

  One answer, on 12/5/2024

  RE: Recording
  Hi @Chris-Tyas and welcome to the Magix Sound Forge users community. Second issue is that recording has begun to just stop after 3.5 minutes. Incredibly frustrating and no idea on this Check the 'View, Record Options' settings. The timer or another
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hi again, tried to uninstall using Revo as you suggested, I did reboot and then run installer as adminDuring install I awas on a loop with this error: it seemed to be an issue with the izotope component so I did cancel, install seemed to resume and
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Rick, here are the Reaper WAV render settings. They should be default as I haven't altered them since installation on the new PC. Unless the devs, Cockos, did with this version. I tend not to change the WAV settings in any application and they
• Video Pro X

  15 answers, most recent on 11/13/2024

  RE: VPX/MMS frame rate variable
  I had opened a ticket with technical support referencing this post precisely because these issues deal with inconveniences and loss of work!
• Movie Studio

  12 answers, most recent on 4/23/2025

  RE: Error after installation when opening program
  im, having this same issue on my Dell computer and windows 11 with the latest intel drivers error in module "OpenCl.dll [Load address 0x00007FFBCA090000] to address 0x00007FFBCA09A21E [Exception 0xc0000005 "ACCESS_VIOLSTION"]
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker @emmrecs @SP. @instrumentality @Bol @rraud Hi Tom Thank you for your quick response and giving a breakdown on support and sales at Magix. As users have mentioned there is a disconnection at the point of a.i contacting human
• ACID

  2 answers, most recent on 12/29/2023

  [Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?
  I am almost at my wits end. I have a full latest version fo Acid Pro 11 and need to sync my external drum machines or synths to a track I arleady recorded. Sometimes this works but usually it's a nightmare. Today I spent over two hours on two
• SOUND FORGE

  12 answers, most recent on 3/27/2024

  RE: [Solved] [Solved] SoundForge 17.0.2 crackling
  I resolved the crackling sound issues on my Windows 10 system using Sound Forge 17.0.2. I navigated to Preferences > Audio and set the Playback buffer to 0.9. This effectively eliminated the crackling sounds after a system restart. Initially,
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  [Solved] Problem activating Sound Forge 9 using new method
  I've been trying to activate Sound Forge Pro 9 on a new computer. I've been using this version for many years and while I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• SOUND FORGE

  13 answers, most recent on 11/4/2024

  [Solved] Last used preset for Effects and Processes
  In Sound Forge 17 I have encountered an strange issue. When I apply an Effect or Process on a file and I use a presset, next time when I am opening the same EFX or Process I have to select that presset again because it changes to another presset.
• Movie Studio

  5 answers, most recent on 10/22/2025

  RE: Video Deluxe Premium 2026 - Program freezes, lags
  @Alexander-Kozy Hi . . . . It only happens when I select the Effects tab. . . . Is this every time you select the Effects tab in an editing session, or just the first time you select it? Di you install the software with all the default settings,
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  I am using latest version of Video Deluxe 2026 20.0.1.316, and I get jerky MPEG-4 exports when using the NVIDIA GeForce RTX 5060 GPU (with the Gamer or latest Studio drivers).  Its much better using the Intel UHD Graphics option (on the i7 14700K
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Hi As @SP. has suggested, if you would like help to determine what the issue is and possible fix, then in addition to the Reliability monitor information, we need more information, The specification of your computer system including
• Video Pro X

  40 answers, most recent on 6/7/2023

  RE: [Solved] Sony FX3 files compatibility with Video Pro X
  @Gus_2030 I suspect the audio issue is with the 24 bit level rather than the codec - try recording 2 channel 16 bit and import this into VPX. HTH John EB
• Movie Studio

  6 answers, most recent on 8/29/2025

  RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025
  @Henorm Hi. Who told you Platinum 16 wouldn't work under Windows 11? You have only posted this one topic to this forum. The only incompatibility issues that would arise is if you had used effects within a project that may have either been removed or
• Movie Studio

  14 answers, most recent on 10/29/2024

  RE: MEP 2023 | 2 video files (in 1-day) have been exported with corruption
  I did open a support-ticket with Magix (4-days ago now), about this issue.As if the fault is simply with my version of the software, I would like them to provide me with an alternative activation-code, so I could try a different version of this same
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson Hi How and on what type of devices are you playing the .m2ts files? The issues you appear to be having exporting to other file formats and losing quality is most likely due to incorrect export preset/settings. In particular export to
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @William-Keeth That's great, always good for others to try with a problem file. Unfortunately for you, I too can import it with no issues (MMS 2025). Which doesn't bode well for a quick fix for you. Let's see what John thinks.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Samplitude

  15 answers, most recent on 1/20/2024

  [Solved] Midi Keyboard, not operating correctly
  Samplitude 8 - I loaded it 3 times and still have a MIDI keyboard note hanging issue. The "note off" signal seems not to get back to the keyboard. I swapped the AXIOM 25 with a full size keyboard and get the same problem. Hit a note and it's on
• Other products

  13 answers, most recent on 6/14/2026

  RE: List of Soundpool loops by name
  Thanks a lot for your response. Well, the issue is I cannot find the receipt. And I purchased 40 loops back then too. I want to finally release the song we created, for sale etc. So, since I need proof that I purchased the commercial licenses for 40
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  Well, this is interesting. Having deleted that registry key earlier, and successfully having (re) activated MPEG-4 import by starting the program as an admin, I now find I have to start it "as admin" every time, otherwise the "activation required"